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Added 8 mins ago
AS
Senior Project Manager – VR & Immersive Training (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Senior Project Manager / Scrum Master – VR & Immersive Training
Added 22 mins ago
QM
Project Manager
Quicksilver Mechanical Inc.
Sherwood Park, AB
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Sherwood Park, AB. This role oversees mechanical projects from planning through completion, ensuring schedules,…
Added 38 mins ago
CH
Health Care Aide - North/South Edmonton
CBI Home Health
Edmonton, AB
- Part-time
…perform light exercises. You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your…
Added 38 mins ago
CH
LPN - Edmonton Pediatrics
CBI Home Health
Edmonton, AB
- Full-time
…perform light exercises. You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your…
Added 38 mins ago
PC
Transfer Pricing - Financial Transactions, Manager
Pwc Canada
Toronto, ON
- Full-time
As a Transfer Pricing - Financial Transactions, Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and…
Added 1 hour ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
Data Management and Analysis: Leverage various data sources (internal/client sales reports, Nielsen data, market trends) to gain deep market insight and advise clients on growth strategies…
Added 1 hour ago
AM
Civil Project Engineer
Aplin Martin
Nanaimo, BC
- Full-time
…others work more significantly under the direction of a Project Manager to develop design concepts which are incorporated into the final product by a project team. The Project Engineer…
Added 1 hour ago
S
Operations Lead - Full Time
sephora.com
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 1 hour ago
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Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 1 hour ago
F
Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
This exciting position will serve as a Senior Contracts Manager on medium to large-sized EPC/EPCM projects.
Added 1 hour ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
Added 1 hour ago
HI
Project Manager 6 months contract
HRbrain Inc.
Montreal, QC
- Contract
Need a highly organized and skilled Project Manager to oversee and support two small projects simultaneously under P&BB (Personal and Business Banking). The ideal candidate will be…
Added 1 hour ago
I
Territory Account Manager
Insight
Montreal, QC
- Full-time
…commerce, des formations en vente, des formations au service client ou à l'industrie informatique sont…
Added 1 hour ago
QL
Building Code Consultant
QAI Laboratories
Burnaby, BC
- Full-time
Perform product inspections and product sampling at client sites which may involve travel throughout Canada and the USA
Added 1 hour ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
Insight Global is seeking a Digital Product Owner for a Big 5 banking client. This role focuses on executing and delivering on an established roadmap for a digital business banking product,…
Added 1 hour ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking,…
Added 1 hour ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
…workstream on indirect tax recovery engagements for a diverse client base. Responsibilities include but are not limited…
Added 1 hour ago
LH
Outreach Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 1 hour ago
LH
Shelter Resource Worker
Lookout Housing and Health
Courtenay, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 1 hour ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Work within the client business team to interpret client defined or implied requirements against Avanade solution templates and delivery capabilities.
Added 1 hour ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Abbotsford, BC
- Internship
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 1 hour ago
LH
Residential Building Attendant
Lookout Housing and Health
New Westminster, BC
- Internship
The Building Attendant (BA) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of…
Added 1 hour ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Surrey, BC
- Internship
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 1 hour ago
Project Manager, Buildings & Facilities (Contract)
Tiree
Calgary, AB
This is a contract opportunity based in Calgary, Alberta. As a Project Manager, you will guide buildings and facility projects from early planning and design through to construction,…
Added 1 hour ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…

Sonova AG

Customer Care Representative-Victoria, BC

Victoria, BC, Canada

This role offers an hourly wage of $20–$23, based on experience.

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Job details

Pay: This role offers an hourly wage of $20–$23, based on experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Victoria, BC

4086 Shelbourne St Victoria British Columbia V8N 4P6

Hours: Monday-Friday 9:00-5:00pm/one hour unpaid lunch/35 hours total weekly

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.

Extended Health Benefits Package from day one

3 weeks vacations to start, increasing with tenure

6 days of personal time in your first year

Additional days off, including your Birthday!

Monday – Friday (business hours)

Eligible for a Monthly Bonus

Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You are available to travel to other clinics as well

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally

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More about this job

Responsibilities

The Customer Care Representative provides exceptional service to clients in person and via phone while managing clinic appointments and client accounts. They also assist with insurance billing and perform minor in-clinic hearing device repairs.

Requirements

Candidates should possess strong communication and customer service skills with an interest in managing accounts receivable. A willingness to learn and the ability to travel to other clinic locations are also required.

Skills

Customer service
Communication
Appointment scheduling
File organization
Account management
Accounts receivable
Third-party billing
Device repair
Relationship building

Benefits

Extended Health Benefits
Vacation
Personal time
Birthday off
Monthly bonus
Education sponsorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail Clinic
Hearing Care
Sonova
Accounts Receivable
Insurance Billing
Device Repair
Clinic Management
Client Relations
Scheduling
Professional Development
Healthcare

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