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Added 12 mins ago
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Client Service Representative - Lethbridge Mayor Magrath (6-12 Months Term)
ATB
Lethbridge, AB
- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 12 mins ago
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Specialty Support Representative III
UKG
Montreal, QC
- Full-time
Le représentant spécialisé de niveau III (Specialty Support Representative III) pour les services de paiement aux employés (Employee Pay Services) fournit un soutien consultatif expert et…
Added 26 mins ago
NS
Food Service Worker - Nutrition and Food Services
Nova Scotia Health Authority
Truro, NS
- Internship
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 26 mins ago
BW
Clerk V, CARE Program - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Added 41 mins ago
NS
Health Services Leader - Primary Health Care
Nova Scotia Health Authority
Truro, NS
- Full-time
…initiatives. The Health Services Lead is responsible for day-to-day operations of multiple teams spanning wellness, chronic disease and family practice collaborative teams. The Health…
Added 41 mins ago
DR
Outside Sales Representative
DMC Recruitment Group
Vancouver, BC
- Full-time
They are looking to add a driven Outside Sales Representative to their team - someone who thrives in a relationship-based sales environment while still bringing a hunter mentality to grow…
Added 41 mins ago
J&
Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
…including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept…
Added 41 mins ago
AC
Customer Service Representative
Aston Carter
Burnaby, BC
- $50,000 to $52,000 CAD / year
- Full-time
The Customer Service Representative plays a key role in supporting customers in an LTL transportation environment by responding to inquiries, tracking freight, coordinating pickup and…
Added 1 hour ago
PH
Direct Care Nurse, Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Surrey Mental Health Unit (SMHU), Correctional Health Services - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
As a Direct Care Nurse, you will provide essential care and support to individuals with concurrent psychiatric, substance use, and physical health needs, either independently or as part of…
Added 1 hour ago
PH
Direct Care Nurse, Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Surrey Pre-Trial Centre (SPTC), Correctional Health Services - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Full-time
…and behaviour. The role provides counselling, education, and support to individuals and groups using trauma-informed, motivational, and health promotion approaches, and supports discharge…
Added 1 hour ago
CC
Donor Care Representative
Canadian Cancer Society
Calgary, AB
- $48,000 CAD / year
- Full-time
Job Title: Donor Care Representative (Inbound Calls)
Added 1 hour ago
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Merchandising Execution Associate : Part Time - BEACON HILL
The Home Depot
Canada
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 hour ago
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Field Service Representative
Hitachi
Kelowna, BC · (HE)Office_BC_Kelowna NEW
- Full-time
Manage service tools and parts inventory to support efficient field operations
Added 1 hour ago
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Territory Representative, Hospitality Sales & Service
Ecolab
Mississauga, ON · Richmond Hill, ON · Toronto, ON · Woodbridge, ON · ON
- Full-time
…focusing on satisfied guests, protected reputations, and efficient operations. Committed to building lasting relationships, we leverage our industry expertise and science-based guidance in…
Added 1 hour ago
Operations Support Representative International Gateway
Purolator
Mount Hope, ON
The Support Representative, US & International Gateway, provides US/International service options to our customers by scanning, verifying shipper/receiver address, shipment contents,…
Added 1 hour ago
R&
Project Manager - Derivatives Testing & Migration
Robertson & Company Ltd.
Toronto, ON
- Contract
Coordinate testing activities across business, operations, technology, vendors, and external stakeholders.
Added 1 hour ago
FR
General Accounting Administrator
FirstService Residential Canada
Calgary, AB
- Full-time
Support month-end and year-end accounting through reconciliations, accrual assistance, and preparation of supporting schedules.
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
…experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance…
Added 2 hours ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
…experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance…
Added 2 hours ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NL · Newfoundland and Labrador, Canada
- Full-time
…experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance…
Added 2 hours ago
HE
Field Service Representative
Hitachi Energy
Kelowna, BC
- Full-time
Manage service tools and parts inventory to support efficient field operations
Added 2 hours ago
FR
General Accounting Administrator
FirstService Residential Canada
Vancouver, BC
- Full-time
Support month-end and year-end accounting through reconciliations, accrual assistance, and preparation of supporting schedules.
Added 2 hours ago
Member Services Representative
Coast Capital Savings
Delta, BC
…deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service…
Added 2 hours ago
M
Bilingual Manager, AdminAdvantage Client Services
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Support and guide team members in managing client structures, re-enrolments, and non-standard solutions
Added 2 hours ago
Student Records Representative
Government of Alberta
AB
Help shape a positive student experience! As a Student Records Representative, you’ll provide accurate, responsive support while helping students navigate important records, processes and…

Sonova AG

Customer Care Representative-Victoria, BC

Victoria, BC, Canada

This role offers an hourly wage of $20–$23, based on experience.

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Job details

Pay: This role offers an hourly wage of $20–$23, based on experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Victoria, BC

4086 Shelbourne St Victoria British Columbia V8N 4P6

Hours: Monday-Friday 9:00-5:00pm/one hour unpaid lunch/35 hours total weekly

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.

Extended Health Benefits Package from day one

3 weeks vacations to start, increasing with tenure

6 days of personal time in your first year

Additional days off, including your Birthday!

Monday – Friday (business hours)

Eligible for a Monthly Bonus

Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You are available to travel to other clinics as well

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally

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More about this job

Responsibilities

The Customer Care Representative provides exceptional service to clients in person and via phone while managing clinic appointments and client accounts. They also assist with insurance billing and perform minor in-clinic hearing device repairs.

Requirements

Candidates should possess strong communication and customer service skills with an interest in managing accounts receivable. A willingness to learn and the ability to travel to other clinic locations are also required.

Skills

Customer service
Communication
Appointment scheduling
File organization
Account management
Accounts receivable
Third-party billing
Device repair
Relationship building

Benefits

Extended Health Benefits
Vacation
Personal time
Birthday off
Monthly bonus
Education sponsorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail Clinic
Hearing Care
Sonova
Accounts Receivable
Insurance Billing
Device Repair
Clinic Management
Client Relations
Scheduling
Professional Development
Healthcare

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