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Hearing Instrument Practitioner
Sonova AG
Maple Ridge, BC
The Hearing Care Professional role is to provide hearing aids and consistent quality service to our customers in a timely, efficient and effective manner.
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Sonova AG

Hearing Instrument Practitioner

Maple Ridge, BC, Canada

Apply on jobs.sonova.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Job Specifications
Department: Sales	Reports To: Regional Sales Director
Job Type: Retail Clinic	Award Type: Monthly Commissions and Quarterly Bonus
Management: Yes No # Direct Reports: 0 # Indirect Reports: 0	Travel Required: Yes No Percentage:<10%

Position Summary

The Hearing Care Professional role is to provide hearing aids and consistent quality service to our customers in a timely, efficient and effective manner.

Responsibilities & Duties

Customer Service

Provides professional standard of customer service to all clients.
Review to document related complaint.
Ensure individual adherence to Standard Operating Procedures.
Schedule appointments within calendar management process as outlined.

Consulting:

Follow the dispensing and Retail Audiology process as outlined in the RSOP (Required Standards of Practice) Manual, which includes:

Follows Connect Hearing Sales Process – Cycle of Sales
Perform otoscopic examinations and be able to identify pathologies that require medical referral.
Conduct full range of audiometric tests i.e. pure tone audiometry, speech audiometry, tympanometry.
Conduct non-auditory needs assessment
Identify medical “Red Flags” and refer as appropriate
Select and order appropriate hearing aids based on audiometric test results.
Able to present different hearing aid technologies in a clear and easily understood manner.
As required, be able to administer pre and post hearing aid fitting assessment questionnaires such as APHAB.
Perform In-situ Real Ear Probe Microphone Measurements using real ear equipment.
Familiar with evidence based prescriptive fitting methods i.e. DSL V, NAL-NL2.
Sound field evaluation of a hearing aid fitting as necessary.
Perform electro acoustic analysis of hearing aids
Familiarity of outcome measures i.e. COSI
Be able to determine and identify hearing instruments that are not functioning properly.
Be able to select and provide appropriate loaner hearing instruments.

Clean hearing instruments and perform minor repairs on hearing instruments which would include replacing:
- Tubings
- Recievers
- Wax filters
- battery doors
- ear hooks
- control covers
- dampers
- Physical and acoustic modifications of hearing instruments which would include:
- enlarging or reducing vents
- Electro acoustic modification of hearing aids through manufacture programming software grinding shells to improve fit and comfort
- patching small holes
- building up shells or earmolds
Take deep ear impressions.
Demonstrate and sell assistive listening devices.
Provide client counselling on expectations and wearing hearing instruments.
Provide client orientation on the use of hearing aids
Provide house calls as mutually agreed upon with District Sales Manager
Able to fit, evaluate and troubleshoot hearing aids.

Sales:

To achieve monthly clinic budget for units sold and revenue.
Use the provided sales tools: Client conversation sheet, Recommendation tool
Complete Clinic Demand Generation as it relates to TotalCare, namely Hearing Health Checks, Refer a Friend, GP Referrals and community outreach.
Understand appropriate use of discounts and price matching.
Able to use RBS to quote costs.
Familiar third-party contract prices, policies and procedures.
Also familiar with procedures of other third-party payee.
Knows and implements all policies regarding: Pricing, demos, returns, repairs, warranty coverages and loss and repair warranty plans, payment plans, discounts and price match.

Correspondence:

Responsible for professional correspondence with:

Clients, physicians and other health care professionals both verbally and in writing. This would include preparing doctor letters, giving quotes and dealing with questions or complaints.
Third party payees.
Staff and other consultants within office in regard to your clients and office procedures.

Meetings:

Be prepared for requested meetings with appropriate written documentation
Report for meetings with the Regional Sales Manager when requested.

Record-Keeping:

Complete in a timely fashion all client file documentation including Client Information Sheets, Client Conversation Sheets 3rd Party Grids, and Client Progress Notes.
Complete and refer to the Clinic Planning Book
Responsible for correct pricing and appropriate booking of follow-up appointments.
Able to complete all manufacturer and order forms.
Know all Appointment, Return For Credit and Referral Codes.

Miscellaneous:

Familiar with clerical office processes performed by support staff.
Filing of current and non-current clients.

Experience/Education/Requirements:

HIP/HIS designation in Canada or Audiologist (M.Sc. or Au.D).
Up-to-date on new hearing instrument technologies
Responsible for completing continuing education each year
Maintain all yearly qualifications and Provincial Licensing as required by the regulatory bodies.

Personal Suitability:

Ability to work under pressure and meet deadlines.
Ability to establish and maintain cooperative business relationships.
Ability to demonstrate leadership and inspire confidence.
High level of entrepreneurial spirit.
Ability to work as a team player, possess interest to be part of a growing business.
Must be able to travel for training and have valid Class 5 Drivers License.

Working Conditions

Office Retail/Store Home Office/Travel

Apply on jobs.sonova.com About employer

More about this job

Responsibilities

The Hearing Instrument Practitioner is responsible for providing professional hearing care services, including audiometric testing, hearing aid fitting, and troubleshooting. They must also achieve clinic sales targets and maintain accurate client documentation while adhering to standard operating procedures.

Requirements

Candidates must hold a HIP/HIS designation in Canada or an Audiologist degree (M.Sc. or Au.D). The role requires maintaining provincial licensing, continuing education, and the ability to travel for training with a valid driver's license.

Skills

Audiometric testing
Hearing aid fitting
Otoscopic examination
Client counseling
Sales
Customer service
Troubleshooting
Real ear measurements
Electro acoustic analysis
Ear impressions
Medical referral
Inventory management
Record keeping
Communication
Leadership
Technical proficiency

Benefits

Monthly commissions
Quarterly bonus

Visa sponsorship

Not detected in the job text

Keywords

Hearing Instrument Practitioner
Audiology
Hearing Aids
Pure tone audiometry
Speech audiometry
Tympanometry
DSL V
NAL-NL2
COSI
APHAB
Real Ear Probe Microphone Measurements
Retail
Sales
Clinic
Patient care
Medical referral
Assistive listening devices
Inventory
Warranty
Customer service
Documentation
Professional correspondence
Continuing education
Provincial Licensing
Leadership
Entrepreneurial spirit
Teamwork
Travel
Class 5 Drivers License
Health care

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Work requirements

Jobs in Canada