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Added 1 min ago
R
Department manager
RONA
Beloeil, QC
- Full-time
Carry out merchandising duties according to the Store Manager’s directions
Added 1 min ago
R
Department manager
RONA
Beloeil, QC
- Full-time
Carry out merchandising duties according to the Store Manager’s directions
Added 1 min ago
WH
General Manager
Waterstone Human Capital
Nanaimo, BC
- Full-time
Reporting to the Director of Operations & Sales, the General Manager is responsible for the overall operation of the residence, including resident care, programs, services, environmental…
Added 1 min ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
As a Data and Analytics Technical Manager, you will be responsible for architecting data and analytics solutions and leading teams to implement these solutions. You should have deep…
Added 1 min ago
D
Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
We're looking for a Social Media Manager to shape how DAVIDsTEA shows up, organically, across every channel we own.
Added 1 min ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 1 min ago
GL
Senior Channel Reporting Analyst (Compensation & Incentives)
goeasy Ltd.
Mississauga, ON
- Full-time
…multiple channels. You’ll help shape the engine that drives our sales, collections and support…
Added 1 min ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Manager and Team Lead, Third Party Residential Underwriting - BMBE!
Added 1 min ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
Clever Samurai is seeking an experienced, commercially minded Senior Account Manager to manage client relationships and lead the successful delivery of marketing and communications programs…
Added 1 min ago
CG
Supervisor, Full Time
Compass Group Canada
Welland, ON
- Full-time
Full Time Day shift Supervisor
Added 1 min ago
EB
Key Holder - Jo Malone London - Parttime - Pacific Centre - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 min ago
EB
Assistant Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 1 min ago
Multi Store Manager
EssilorLuxottica Group
Mississauga, ON
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 1 min ago
Branch Manager - Tillicum Mall (Victoria)
Coast Capital Savings
Victoria, BC
…and enhancing execeptional service for our members. As Branch Manager, you’ll use your many skills to lead the Branch and provide Coast Capital’s style of simple financial help to our…
Added 1 min ago
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Warehouse Operator
FLSmidth
AB · Edmonton
- Full-time
…professional manner.Maintain open communications with Shop Manager, Project Manager, Sales team, Site Supervisor and site crafts…
Added 1 min ago
F
Workshop technician
FLSmidth
AB · Edmonton
- Full-time
…professional manner.Maintain open communications with Shop Manager, Project Manager, Sales team, Site Supervisor and site crafts…
Added 16 mins ago
Hearing Instrument Practitioner
Sonova AG
Maple Ridge, BC
Provide house calls as mutually agreed upon with District Sales Manager
Added 16 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Okotoks, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 16 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 16 mins ago
C
Bilingual Technical Product Specialist TT - Technical Customer Service
Continental
Mississauga, ON
- Full-time
Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide…
Added 16 mins ago
LC
Meat Manager
Loblaw Companies Limited
Vaughan, ON
- Full-time
Increase sales and gross profit while minimizing shrink by preparing production planners to meet your sales goal.
Added 16 mins ago
WC
District Sales Manager
Waste Connections of Canada
Kingston, ON
- Full-time
The Sales Manager develops the sales strategy to achieve volume growth, price targets, productivity improvements and customer retention. The Sales Manager also determines the sales…
Added 16 mins ago
CC
Retail Store Manager
Canna Cabana
Toronto, ON · Queen Street E, Toronto, ON
- $50,000 CAD / year
- Full-time
AGCO CannSell license required along with clean police record check
Added 16 mins ago
TH
Lumber & Building Material Sales Part Time - KITCHENER
The Home Depot
Kitchener, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 mins ago
D
Adjoint(e) Administratif(ve) N5
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
Carry out various administrative tasks related to internal management (sales follow-up, dashboard, expense account follow-up, inventory and material management, performance evaluations,…

Sonova AG

Hearing Instrument Practitioner

Maple Ridge, BC, Canada

Apply on jobs.sonova.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Job Specifications
Department: Sales	Reports To: Regional Sales Director
Job Type: Retail Clinic	Award Type: Monthly Commissions and Quarterly Bonus
Management: Yes No # Direct Reports: 0 # Indirect Reports: 0	Travel Required: Yes No Percentage:<10%

Position Summary

The Hearing Care Professional role is to provide hearing aids and consistent quality service to our customers in a timely, efficient and effective manner.

Responsibilities & Duties

Customer Service

Provides professional standard of customer service to all clients.
Review to document related complaint.
Ensure individual adherence to Standard Operating Procedures.
Schedule appointments within calendar management process as outlined.

Consulting:

Follow the dispensing and Retail Audiology process as outlined in the RSOP (Required Standards of Practice) Manual, which includes:

Follows Connect Hearing Sales Process – Cycle of Sales
Perform otoscopic examinations and be able to identify pathologies that require medical referral.
Conduct full range of audiometric tests i.e. pure tone audiometry, speech audiometry, tympanometry.
Conduct non-auditory needs assessment
Identify medical “Red Flags” and refer as appropriate
Select and order appropriate hearing aids based on audiometric test results.
Able to present different hearing aid technologies in a clear and easily understood manner.
As required, be able to administer pre and post hearing aid fitting assessment questionnaires such as APHAB.
Perform In-situ Real Ear Probe Microphone Measurements using real ear equipment.
Familiar with evidence based prescriptive fitting methods i.e. DSL V, NAL-NL2.
Sound field evaluation of a hearing aid fitting as necessary.
Perform electro acoustic analysis of hearing aids
Familiarity of outcome measures i.e. COSI
Be able to determine and identify hearing instruments that are not functioning properly.
Be able to select and provide appropriate loaner hearing instruments.

Clean hearing instruments and perform minor repairs on hearing instruments which would include replacing:
- Tubings
- Recievers
- Wax filters
- battery doors
- ear hooks
- control covers
- dampers
- Physical and acoustic modifications of hearing instruments which would include:
- enlarging or reducing vents
- Electro acoustic modification of hearing aids through manufacture programming software grinding shells to improve fit and comfort
- patching small holes
- building up shells or earmolds
Take deep ear impressions.
Demonstrate and sell assistive listening devices.
Provide client counselling on expectations and wearing hearing instruments.
Provide client orientation on the use of hearing aids
Provide house calls as mutually agreed upon with District Sales Manager
Able to fit, evaluate and troubleshoot hearing aids.

Sales:

To achieve monthly clinic budget for units sold and revenue.
Use the provided sales tools: Client conversation sheet, Recommendation tool
Complete Clinic Demand Generation as it relates to TotalCare, namely Hearing Health Checks, Refer a Friend, GP Referrals and community outreach.
Understand appropriate use of discounts and price matching.
Able to use RBS to quote costs.
Familiar third-party contract prices, policies and procedures.
Also familiar with procedures of other third-party payee.
Knows and implements all policies regarding: Pricing, demos, returns, repairs, warranty coverages and loss and repair warranty plans, payment plans, discounts and price match.

Correspondence:

Responsible for professional correspondence with:

Clients, physicians and other health care professionals both verbally and in writing. This would include preparing doctor letters, giving quotes and dealing with questions or complaints.
Third party payees.
Staff and other consultants within office in regard to your clients and office procedures.

Meetings:

Be prepared for requested meetings with appropriate written documentation
Report for meetings with the Regional Sales Manager when requested.

Record-Keeping:

Complete in a timely fashion all client file documentation including Client Information Sheets, Client Conversation Sheets 3rd Party Grids, and Client Progress Notes.
Complete and refer to the Clinic Planning Book
Responsible for correct pricing and appropriate booking of follow-up appointments.
Able to complete all manufacturer and order forms.
Know all Appointment, Return For Credit and Referral Codes.

Miscellaneous:

Familiar with clerical office processes performed by support staff.
Filing of current and non-current clients.

Experience/Education/Requirements:

HIP/HIS designation in Canada or Audiologist (M.Sc. or Au.D).
Up-to-date on new hearing instrument technologies
Responsible for completing continuing education each year
Maintain all yearly qualifications and Provincial Licensing as required by the regulatory bodies.

Personal Suitability:

Ability to work under pressure and meet deadlines.
Ability to establish and maintain cooperative business relationships.
Ability to demonstrate leadership and inspire confidence.
High level of entrepreneurial spirit.
Ability to work as a team player, possess interest to be part of a growing business.
Must be able to travel for training and have valid Class 5 Drivers License.

Working Conditions

Office Retail/Store Home Office/Travel

Apply on jobs.sonova.com About employer

More about this job

Responsibilities

The Hearing Instrument Practitioner is responsible for providing professional hearing care services, including audiometric testing, hearing aid fitting, and troubleshooting. They must also achieve clinic sales targets and maintain accurate client documentation while adhering to standard operating procedures.

Requirements

Candidates must hold a HIP/HIS designation in Canada or an Audiologist degree (M.Sc. or Au.D). The role requires maintaining provincial licensing, continuing education, and the ability to travel for training with a valid driver's license.

Skills

Audiometric testing
Hearing aid fitting
Otoscopic examination
Client counseling
Sales
Customer service
Troubleshooting
Real ear measurements
Electro acoustic analysis
Ear impressions
Medical referral
Inventory management
Record keeping
Communication
Leadership
Technical proficiency

Benefits

Monthly commissions
Quarterly bonus

Visa sponsorship

Not detected in the job text

Keywords

Hearing Instrument Practitioner
Audiology
Hearing Aids
Pure tone audiometry
Speech audiometry
Tympanometry
DSL V
NAL-NL2
COSI
APHAB
Real Ear Probe Microphone Measurements
Retail
Sales
Clinic
Patient care
Medical referral
Assistive listening devices
Inventory
Warranty
Customer service
Documentation
Professional correspondence
Continuing education
Provincial Licensing
Leadership
Entrepreneurial spirit
Teamwork
Travel
Class 5 Drivers License
Health care

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Work requirements

Jobs in Canada