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Sonova Group

Cochlear Implant Consumer Specialist, Canada

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 25, 2026

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Original job description

Cochlear Implant Consumer Specialist – Western Canada (Field-Based)

Preferred locations: Vancouver, Calgary, or Edmonton

Advanced Bionics is seeking a Cochlear Implant Consumer Specialist to support consumer engagement, lead generation, recipient support, and relationship-building across Western Canada. This role partners closely with regional sales teams, hearing healthcare professionals, cochlear implant clinics, recipients, and community partners to educate, support, and connect candidates with Advanced Bionics solutions.

Leveraging consumer and market insights, you will develop and execute strategic territory plans, using market analysis and targeted business development activities to strengthen existing accounts, identify new opportunities, and grow the Advanced Bionics business across Western Canada. Success in this role requires an agile, collaborative approach and the ability to build trusted relationships within an evolving healthcare environment.

Travel: Approximately 50% or more. 

 Responsibilities:

Develop local market strategies to drive consumer sales and support regional sales goals
Build relationships with hearing healthcare professionals, cochlear implant clinics, AB recipients, and other lead sources
Educate lead sources and consumers on cochlear implant eligibility, benefits, and processes
Conduct 1:1 meetings with healthcare professionals, cochlear implant candidates, and AB recipients
Plan and support open houses, community events, and lead-generating activities
Manage the consumer sales funnel, monitor lead activity, and support follow-up efforts
Document customer engagement, leads, opportunities, and activities in GCRM

 

More about you:

Bachelor’s degree required.
Experience working with adult and pediatric cochlear implant patients preferred
Strong verbal and written communication skills
Ability to work independently while collaborating with a regional team
Professional, courteous, and comfortable representing Advanced Bionics virtually and in person
Ability to build trust, influence others, and maintain integrity in customer interactions
Comfortable using Microsoft Office, web tools, email, phone, and customer relationship systems

Valid driver’s licence required, with the ability to travel throughout the assigned territory.

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

 

What we offer: 

Exciting and challenging work environment 
Collaborative culture 
Opportunities for continuous self-improvement 
Opportunities for flexible hybrid model work environment 
A company that values diversity and inclusion 
Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions 
Mentorship program and career development plans

 

The base salary for this position is $80,990 CAD annually, plus an eligible performance-based commission opportunity of $68,000 CAD. Together, these components result in target total on-target earnings of $148,990 CAD annually, with the potential to exceed target earnings when performance exceeds plan. 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Apply About employer

More about this job

Responsibilities

Develop territory strategies and business development activities to grow Advanced Bionics sales, generate leads, and support regional sales goals. Build relationships with healthcare professionals, clinics, recipients, candidates, and community partners while educating consumers and managing lead follow-up and engagement records.

Requirements

A bachelor’s degree is required, and experience working with adult and pediatric cochlear implant patients is preferred. Candidates need strong communication and relationship-building skills, the ability to work independently and collaboratively, a valid driver’s licence, and the ability to travel throughout the territory.

Skills

Consumer Engagement
Lead Generation
Relationship Building
Territory Planning
Market Analysis
Business Development
Sales Funnel Management
Consumer Education
Communication
Collaboration
Influencing
Microsoft Office
Web Tools
Customer Relationship Systems
Travel

Benefits

Wellness Benefit
Paramedical Coverage
Mentorship Program
Career Development Plans
Flexible Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Cochlear Implants
Advanced Bionics
Consumer Engagement
Lead Generation
Recipient Support
Hearing Healthcare Professionals
Cochlear Implant Clinics
Cochlear Implant Eligibility
Consumer Education
Territory Planning
Market Analysis
Business Development
Regional Sales
GCRM
Microsoft Office
Web Tools
Community Events
Healthcare
Field-Based Sales

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