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Sonova Group

Customer Care Representative - Campbell River, BC

Campbell River, BC, Canada

Pay: This role offers an hourly wage of $20–$23, based on experience.
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Campbell River, BC.

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email
Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
Managing and maintaining client accounts while building relationships
Working with insurance companies to ensure successful third-party billing operations
Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.
Extended Health Benefits Package from day one
3 weeks vacations to start, increasing with tenure
6 days of personal time in your first year
Additional days off, including your Birthday!
Monday – Friday (business hours)
Eligible for Quarterly Bonus
Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills
You have experience or would enjoy working on and reconciling accounts receivable
Your aligned with our value of helping others
You are available to travel to other clinics as well
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Apply About employer

More about this job

Responsibilities

The Customer Care Representative provides exceptional service to clients in person, over the phone, and via email while managing clinic appointments and accounts. They also assist with third-party billing and perform minor in-clinic hearing device repairs.

Requirements

Candidates should possess strong communication and customer service skills with an interest in reconciling accounts receivable. A 'can-do' attitude and a willingness to learn are essential, and the role requires availability to travel to other clinics.

Skills

Customer service
Communication
Appointment scheduling
File management
Account reconciliation
Accounts receivable
Third-party billing
Device repair
Relationship building

Benefits

Extended health benefits package
3 weeks vacation
Personal time
Birthday off
Quarterly bonus
Education sponsorship
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail Clinic
Hearing Care
Sonova
Connect Hearing
Accounts Receivable
Billing
Appointment Scheduling
Device Repair
Client Relations
Professional Development
Healthcare

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