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Added 2 mins ago
P&
Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 2 mins ago
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Group Product Manager, Virtual Account Management
Jobgether
Canada
- Full-time
Take a leading role in shaping innovative virtual account and liquidity solutions within a dynamic financial services environment. You will oversee the full product lifecycle, from initial…
Added 2 mins ago
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Gestionnaire de projets – Applications Mobile
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a Project Manager to lead mobile application development projects from planning through delivery. In this role, you will serve as the primary point of contact…
Added 8 mins ago
CE
Architecte Matériel Senior
CMC Electronics
Montreal, QC
- Full-time
CMC Electronics has an international reputation for innovation in cockpit systems integration, avionics, and display solutions for civil and military aviation. Founded in 1903 as Canadian…
Added 10 mins ago
DW
Quality Compliance Lead
DP World
Oakville, ON
- Full-time
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth…
Added 10 mins ago
UO
Project Manager
University of Victoria
Victoria, BC
- Full-time
Ocean Networks Canada (ONC) is a world-leading organization supporting ocean discovery and technological innovation. ONC is a not-for-profit society that operates and manages innovative…
Added 13 mins ago
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Scrum Master
Fujitsu
Ottawa, ON
- Full-time
We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We…
Added 13 mins ago
RU
Administrative Assistant, MS
Ricoh USA, Inc.
Burnaby, BC
- Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 13 mins ago
FS
Sr. Manager, Operations Standards, Firehouse Subs, Canada
Firehouse Subs
Toronto, ON
- Full-time
The Senior Manager of Operations Standards plays a critical role in supporting franchise partners and ensuring that Firehouse Subs has clearly defined and executable standards and…
Added 13 mins ago
DS
Clinical Specialist/Sales Agent - Orthopaedics
DePuy Synthes
Victoria, BC
- Full-time
Building on our proud product innovation and legacy of industry firsts, we are reimagining the
Added 13 mins ago
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Delivery Lead – Global Equity Derivatives
TD
Toronto, ON
- Full-time
…We partner closely with business, risk, operations, finance, and technology stakeholders to execute complex, enterprise-wide initiatives that enable growth, strengthen infrastructure, and…
Added 15 mins ago
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Director Customer Operations
Ericsson
Toronto, ON
- Full-time
Drive competence readiness, talent development, and succession planning within Customer Operations.
Added 15 mins ago
MG
Intermediate Project Manager
Maplesoft Group, an SEB Company
ON · Peel, ON
- $80 to $110 CAD / hour
- Contract
Maplesoft Group is a trusted provider of IT professional services, delivering high-quality technology and digital transformation talent to public sector and enterprise clients across…
Added 18 mins ago
VS
VS Supervisor-Metropolis at Metrotown-Temporary 15 month Contract
Victoria’s Secret & Co.
Burnaby, BC
- Full-time
At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry…
Added 18 mins ago
O
Manager, Renewal Support
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 18 mins ago
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Contracts Manager
OpenText
Richmond Hill, ON
- Full-time
Open Text embeds, bundles and resells a range of technologies that for various business and technical reasons are sourced from third party technology partners rather than developed or…
Added 18 mins ago
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Client Success Services Program Manager
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 22 mins ago
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Administrative Assistant & Receptionist
BPA
Ottawa, ON · Kanata, ON
- Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…
Added 22 mins ago
SC
Engineering Manager
SPECTRAFORCE Canada
ON · Ontario, Canada
- Full-time
We are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Manager Engineering Gas Pipeline to join our team!
Added 22 mins ago
P&
Gestionnaire de projet, développement des affaires manufacturières canadiennes / Canadian Manufacturing Business Development Project Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Job title: Canadian Manufacturing Business Development Project Manager
Added 22 mins ago
MS
Warehouse Operations Supervisor - Afternoons
Metro Supply Chain
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
Added 22 mins ago
KB
Assistant Store Manager - Ops (FR/EN)
Kent Building Supplies
Atholville, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 22 mins ago
LC
Branch Manager - Wingham
Libro Credit Union
Wingham, ON
- Full-time
The Branch Manager is accountable for all aspects of personal banking, wealth, and core service delivery within a location of Libro Credit Union as well as being an active member of the…
Added 22 mins ago
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Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 22 mins ago
CN
Project Manager
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Are you looking for a role that will challenge you? Do you like to review and approve work breakdowns, cost estimates, baseline schedules, and project changes? Do you enjoy establishing and…

Sonova Group

Customer Care Representative - Qualicum Beach, BC

Qualicum Beach, BC, Canada

This role offers an hourly wage of $20–$23, based on experience. · Full-time

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Job details

Pay: This role offers an hourly wage of $20–$23, based on experience.
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Qualicum Beach, BC

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email
Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
Managing and maintaining client accounts while building relationships
Working with insurance companies to ensure successful third-party billing operations
Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.
Extended Health Benefits Package from day one
3 weeks vacations to start, increasing with tenure
6 days of personal time in your first year
Additional days off, including your Birthday!
Monday – Friday (business hours)
Eligible for Quarterly Bonus
Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills
You have experience or would enjoy working on and reconciling accounts receivable
Your aligned with our value of helping others
You are available to travel to other clinics as well
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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More about this job

Responsibilities

Provide customer service in person, by phone, and by email; schedule appointments and organize clinic files for Hearing Care Professionals. Manage client accounts and relationships, coordinate insurance billing, and assist with hearing device cleaning and minor repairs.

Requirements

The posting seeks strong communication and customer service skills, an interest in or experience with accounts receivable and reconciliation, and a helpful, can-do attitude with a willingness to learn. Candidates must also be available to travel to other clinics; no formal education or prior experience requirement is specified.

Skills

Customer Service
Communication
Appointment Scheduling
File Organization
Client Account Management
Relationship Building
Accounts Receivable Reconciliation
Third-Party Billing
Insurance Coordination
Hearing Device Cleaning
Minor Device Repairs
Adaptability
Willingness to Learn
Travel Availability

Benefits

Extended Health Benefits
Three Weeks of Vacation to Start
Six Days of Personal Time in the First Year
Birthday Day Off
Quarterly Bonus Eligibility
Professional Development Opportunities
Education Sponsorship

Visa sponsorship

Not detected in the job text

Keywords

Hearing Care
Customer Service
Retail Clinic
Appointment Scheduling
Clinic Administration
File Organization
Client Accounts
Accounts Receivable
Account Reconciliation
Insurance Companies
Third-Party Billing
Hearing Care Professionals
Hearing Devices
Device Cleaning
Minor Device Repairs
Client Relationships
Professional Development

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