Software and Services (SaaS) Account Manager
Location: Montreal, Quebec, Canada (Hybrid)
Industry: Construction
Work Setting: Hybrid
Are you passionate about helping customers transform operations through technology-driven solutions, consultative sales, and process optimization?
We are seeking a Solutions Consultant to drive the adoption of software, asset management, and service-based solutions while partnering closely with sales teams and customers. This role combines consultative selling, solution design, business analysis, customer training, and implementation support to help organizations improve productivity, asset visibility, and operational efficiency.
Key Responsibilities
Solution Sales & Business Development
- Drive growth of software and service-based solutions within an assigned territory and customer portfolio.
- Identify opportunities within existing and prospective accounts to expand solution adoption and increase market penetration.
- Analyze sales performance, customer data, market trends, and business opportunities to develop targeted sales strategies.
- Build and execute account development plans aligned with business objectives and customer needs.
- Support revenue growth through effective opportunity management and customer engagement.
Consultative Solution Design
- Conduct onsite and virtual assessments to understand customer operations, workflows, and business challenges.
- Analyze equipment, asset, and operational processes to identify productivity improvements.
- Develop customized solutions that improve efficiency, visibility, compliance, and asset utilization.
- Present recommendations and business value propositions to customer stakeholders and decision-makers.
- Demonstrate the measurable impact and return on investment of proposed solutions.
Sales Enablement & Cross-Functional Collaboration
- Partner closely with account managers, regional leaders, sales management, marketing teams, and other stakeholders to drive solution adoption.
- Coordinate sales activities across multiple teams to maximize customer engagement and business results.
- Act as a subject matter expert supporting solution-related sales opportunities.
- Assist in developing strategic approaches for targeted industries and customer segments.
- Support sales teams throughout the entire customer acquisition and contract lifecycle.
Opportunity & Pipeline Management
- Manage qualified leads and opportunities from initial assessment through contract closure.
- Guide opportunities through the sales process by coordinating resources, stakeholders, and solution requirements.
- Track progress against sales objectives and customer implementation milestones.
- Provide accurate forecasting and pipeline visibility to management teams.
Customer Implementation & Training
- Support customers through onboarding, implementation, and post-sale adoption activities.
- Deliver training sessions to ensure successful deployment and long-term utilization of solutions.
- Educate customers on best practices, functionality, and operational benefits.
- Monitor customer success and assist with ongoing optimization efforts.
- Build trusted relationships that support customer retention and growth.
Product Expertise & Market Leadership
- Serve as a technical and business expert for the solution portfolio and related services.
- Stay current on industry trends, competitive offerings, and market developments.
- Support product launches, enhancements, and upgrade initiatives.
- Provide feedback from customers and the field to support future product and service improvements.
- Participate in industry conferences, trade shows, customer events, and networking opportunities.
Customer Engagement & Relationship Management
- Visit customer sites, offices, and operational facilities to understand business needs and demonstrate solution value.
- Build strong relationships with operational leaders, business stakeholders, and executives.
- Identify emerging customer challenges and develop proactive recommendations.
- Create and deliver professional presentations, proposals, and business cases.
- Maintain a high level of customer satisfaction through ongoing engagement and support.
Required Qualifications
- High School Diploma or equivalent.
- Minimum 3 years of consultative sales experience within construction, industrial, manufacturing, infrastructure, or related industries.
- Experience conducting customer needs assessments and developing solution-based recommendations.
- Strong business acumen and customer relationship management skills.
- Excellent verbal and written communication abilities.
- Strong presentation and facilitation skills.
- Experience working collaboratively across sales, marketing, operations, and customer-facing teams.
- Strong analytical, organizational, and problem-solving capabilities.
- Proficiency with Microsoft Office applications and business systems.
Preferred Qualifications
- Experience delivering customer training and onboarding programs.
- Knowledge of asset management, equipment management, software solutions, or digital services.
- Experience using SAP or similar enterprise systems.
- Familiarity with construction industry operations and customer workflows.
- Experience supporting product launches and go-to-market initiatives.
- Demonstrated success in solution selling and account growth.
Preferred Skills
- Consultative Sales
- Solution Selling
- Business Development
- Customer Success
- Software as a Service (SaaS)
- Asset Management Solutions
- Account Management
- Customer Training
- Needs Analysis
- Business Process Improvement
- Sales Strategy
- Pipeline Management
- Stakeholder Management
- Market Development
- Presentation Skills
- CRM & Sales Tools
- SAP
- Microsoft Office Suite
- Cross-Functional Collaboration
- Problem Solving
