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SoTalent

Senior Account Manager

Richmond Hill, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 3–5 years of professional experience in sales, customer development, account management, marketing, business analytics, category management, or related commercial functions.
Posting language: English
Posted: Oct 27, 2026

Original job description

Senior Account Manager

Location: Richmond Hill, Ontario, Canada (Hybrid)

Industry: Personal Care Product Manufacturing

Work Setting: Hybrid

Are you passionate about driving sales growth, building strategic customer partnerships, and delivering impactful business results in a fast-paced retail environment?

We are seeking a Key Account Manager to lead the development and execution of customer business plans for a major retail account. In this role, you will be responsible for driving sales performance, increasing market share, managing trade investments, and developing collaborative partnerships with both customers and internal stakeholders to achieve sustainable business

growth.

Key Responsibilities

Deliver business plan objectives across assigned accounts, categories, and product portfolios, ensuring achievement of sales, profitability, and growth targets.
Develop and execute joint business plans aligned with customer strategies and organizational objectives.
Lead customer negotiations involving promotions, merchandising initiatives, new product launches, pricing strategies, distribution expansion, and revenue growth opportunities.
Utilize data, analytics, and market insights to identify growth opportunities, improve profitability, optimize trade investment returns, and enhance product availability.
Manage customer trade investment budgets, ensuring effective allocation and return on investment.
Prepare accurate sales forecasts, trade investment projections, and business performance estimates on a regular basis.
Oversee day-to-day account operations, including customer requests, issue resolution, deductions management, and ongoing communication with internal and external stakeholders.
Collaborate closely with cross-functional teams including Marketing, Finance, Supply Chain, Category Management, and Shopper Marketing to drive account success.

Required Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field.
3–5 years of professional experience in sales, customer development, account management, marketing, business analytics, category management, or related commercial functions.
Strong understanding of sales planning, customer management, and business development principles.

Preferred Skills & Experience

Experience within the consumer goods, retail, or fast-moving consumer goods (FMCG) industry.
Previous experience managing large retail or strategic customer accounts.
Strong analytical skills with the ability to interpret data, identify trends, and translate insights into business actions.
Experience managing trade investment budgets, forecasting, and profitability analysis.
Excellent negotiation and relationship-building skills.
Strong business acumen and ability to influence decision-making with internal and external stakeholders.
Proficiency in Microsoft Office applications, business intelligence tools, CRM platforms, and sales reporting systems.
Ability to effectively manage multiple priorities in a dynamic, matrixed environment.
Strong communication, presentation, and storytelling skills.
Self-motivated, results-oriented approach with the ability to work independently and proactively identify growth opportunities.

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More about this job

Responsibilities

Develop and execute customer business plans, negotiate commercial initiatives, and drive sales, profitability, market share, and growth across assigned accounts. Manage trade investments, forecasts, account operations, and stakeholder relationships while collaborating with internal teams to improve business performance.

Requirements

A bachelor's degree in Business, Marketing, Sales, or a related field and 3–5 years of experience in sales, account management, customer development, marketing, analytics, category management, or a related commercial function are required. Preferred qualifications include consumer goods or retail experience, strong analytical and negotiation skills, trade investment and forecasting experience, proficiency with business tools and systems, and the ability to manage priorities and influence stakeholders.

Skills

Account Management
Sales Planning
Business Development
Joint Business Planning
Negotiation
Trade Investment Management
Sales Forecasting
Profitability Analysis
Data Analysis
Market Insights
Retail Account Management
Cross-Functional Collaboration
Communication
Presentation Skills
Microsoft Office

Visa sponsorship

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Keywords

Personal Care Product Manufacturing
Consumer Goods
Fast-Moving Consumer Goods
Retail
Key Account Management
Customer Development
Sales Growth
Market Share
Business Planning
Joint Business Plans
Customer Negotiations
Promotions
Merchandising
Product Launches
Pricing Strategies
Distribution Expansion
Trade Investment
Return On Investment
Sales Forecasting
Profitability Analysis
Business Intelligence Tools
CRM Platforms
Sales Reporting Systems
Category Management
Shopper Marketing
Supply Chain
Marketing
Finance
Microsoft Office

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