Senior Account Manager

Senior Account Manager

Location: Richmond Hill, Ontario, Canada (Hybrid)

Industry: Personal Care Product Manufacturing

Work Setting: Hybrid

Are you passionate about driving sales growth, building strategic customer partnerships, and delivering impactful business results in a fast-paced retail environment?

We are seeking a Key Account Manager to lead the development and execution of customer business plans for a major retail account. In this role, you will be responsible for driving sales performance, increasing market share, managing trade investments, and developing collaborative partnerships with both customers and internal stakeholders to achieve sustainable business

growth.

Key Responsibilities

• Deliver business plan objectives across assigned accounts, categories, and product portfolios, ensuring achievement of sales, profitability, and growth targets.
• Develop and execute joint business plans aligned with customer strategies and organizational objectives.
• Lead customer negotiations involving promotions, merchandising initiatives, new product launches, pricing strategies, distribution expansion, and revenue growth opportunities.
• Utilize data, analytics, and market insights to identify growth opportunities, improve profitability, optimize trade investment returns, and enhance product availability.
• Manage customer trade investment budgets, ensuring effective allocation and return on investment.
• Prepare accurate sales forecasts, trade investment projections, and business performance estimates on a regular basis.
• Oversee day-to-day account operations, including customer requests, issue resolution, deductions management, and ongoing communication with internal and external stakeholders.
• Collaborate closely with cross-functional teams including Marketing, Finance, Supply Chain, Category Management, and Shopper Marketing to drive account success.

Required Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• 3–5 years of professional experience in sales, customer development, account management, marketing, business analytics, category management, or related commercial functions.
• Strong understanding of sales planning, customer management, and business development principles.

Preferred Skills & Experience

• Experience within the consumer goods, retail, or fast-moving consumer goods (FMCG) industry.
• Previous experience managing large retail or strategic customer accounts.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into business actions.
• Experience managing trade investment budgets, forecasting, and profitability analysis.
• Excellent negotiation and relationship-building skills.
• Strong business acumen and ability to influence decision-making with internal and external stakeholders.
• Proficiency in Microsoft Office applications, business intelligence tools, CRM platforms, and sales reporting systems.
• Ability to effectively manage multiple priorities in a dynamic, matrixed environment.
• Strong communication, presentation, and storytelling skills.
• Self-motivated, results-oriented approach with the ability to work independently and proactively identify growth opportunities.