Staff Quality Specialist

Staff Quality Specialist, Comm. Quality

Location: Toronto, Ontario, Canada (Hybrid)

Industry: Personal Care Product Manufacturing

Work Setting: Hybrid

Are you passionate about driving quality excellence across supply chain operations, ensuring regulatory compliance, and leading continuous improvement initiatives that enhance customer satisfaction and product integrity?

We are looking for a Staff Quality Specialist to provide quality leadership and operational support across commercial, transportation, distribution, and customer service functions. This role is responsible for strengthening quality systems, improving operational processes, ensuring regulatory compliance, and supporting the delivery of high-quality products throughout the supply chain.

The ideal candidate will combine strong quality management expertise, analytical problem-solving skills, and cross-functional leadership to drive compliance, reduce risks, and improve operational performance in a regulated environment.

Key Responsibilities

• Support the development, implementation, and continuous improvement of quality processes, controls, and operating procedures across commercial and supply chain operations.
• Lead and support regional quality improvement initiatives aimed at enhancing service models, operational efficiency, and compliance performance.
• Develop, monitor, and report quality performance metrics, scorecards, and key performance indicators to support business objectives.
• Ensure compliance with quality standards, regulatory requirements, and industry best practices throughout logistics and transportation operations.
• Oversee transportation quality activities, including qualification processes, monitoring programs, environmental controls, and risk mitigation initiatives.
• Partner with suppliers and service providers to ensure adherence to quality requirements and performance expectations.
• Lead investigations related to quality deviations, operational incidents, and product integrity concerns, assessing potential business impact and defining corrective actions.
• Collaborate with operations, manufacturing, distribution, customer service, and other functional teams to resolve quality issues and drive process improvements.
• Facilitate risk assessments to identify potential vulnerabilities and implement effective mitigation strategies.
• Manage non-conformance investigations, corrective and preventive actions (CAPA), and quality documentation to ensure timely and effective resolution.
• Drive projects focused on reducing quality issues, improving efficiency, accelerating cycle times, and supporting operational excellence objectives.
• Provide guidance and training to business partners on quality standards, compliance requirements, and best practices.
• Represent the Quality function in cross-functional projects, governance forums, business initiatives, and continuous improvement programs.
• Support audit readiness activities and participate in internal, external, customer, and regulatory audits when required.
• Mentor and support colleagues through coaching, knowledge sharing, and quality leadership.

What We're Looking For

• Bachelor's degree in a scientific, engineering, quality, business, or related discipline.
• 6-8 years of experience in Quality Assurance, Quality Systems, Supply Chain, Logistics, Transportation, or related functions within a regulated industry.
• Strong knowledge of quality management systems, regulatory compliance requirements, and Good Manufacturing Practices (GMP/cGMP).
• Experience managing investigations, root cause analysis, CAPA processes, risk assessments, and quality documentation.
• Proven experience leading complex projects and continuous improvement initiatives.
• Strong analytical and problem-solving skills with the ability to evaluate complex operational and quality challenges.
• Excellent communication, presentation, and stakeholder management capabilities.
• Ability to influence cross-functional teams and drive outcomes in a matrixed organizational environment.
• Strong organizational skills with the ability to manage competing priorities and deliver results under tight timelines.

Preferred Qualifications

• Advanced degree in Quality, Engineering, Life Sciences, Business, or a related field.
• Professional certifications in Quality Management, Continuous Improvement, or Project Management.
• Experience leading or supporting audits, inspections, and compliance assessments.
• Knowledge of transportation quality management, supplier quality, environmental monitoring, and logistics quality systems.
• Experience utilizing quality metrics, trend analysis, and performance dashboards to drive decision-making.
• Background in continuous improvement methodologies such as Lean, Six Sigma, or operational excellence programs.
• Experience mentoring, coaching, or developing quality professionals.