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Added 6 mins ago
PH
Mammography Supervisor, Radiological Technologist, Medical Imaging S2 Up to 8 FTE
Provincial Health Services Authority
Vancouver, BC
- Full-time
…staff and other technical team members as required to ensure services are performed in an effective, efficient and cost effective manner. 2. Evaluates requisitions for urgency and procedure…
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…will be responsible for delivering high-quality consultancy services to our clients. This role requires a strategic thinker who can analyze client needs and provide tailored solutions that…
Added 2 hours ago
AH
Director
Alberta Health Services
Barrhead, AB
- Full-time
…leaders, and to impact and influence the delivery of rural health services in Edmonton Rural Corridor. The Director, Clinical delivery & Operations is responsible for monitoring,…
Added 3 hours ago
MA
Senior Retirement Actuarial Consultant
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Calgary, AB
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
AC
Manager, ease Cloud Accounting Services
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Calgary, AB
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 5 hours ago
JI
Senior Project Manager – ERP Implementations | Gestionnaire de projets senior – Implantations ERP
Jesta I.S.
Montreal, QC
- Full-time
Hybrid work: two days per week in our Montreal office
Added 6 hours ago
D
Senior Advisor, Product administration
Desjardins
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- Full-time
…components and help administer specialized products and member/client accounts. You lead development initiatives and innovative, complex strategic interventions. Your initiatives require…
Added 7 hours ago
TT
Financial Controller
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Toronto, ON
- Full-time
Monitor client revenue, project costs, employee expenses, and agency profitability.
Added 7 hours ago
M
Municipal Division Manager (Project Manager or Team Lead)
McElhanney
AB · Edmonton, AB
- Full-time
other relevant titles: Project Manager, Team Lead
Added 9 hours ago
GE
Senior Sales Executive | Fabricated Steel
Grey Eagle Consulting
ON · Durham, ON
- Full-time
Hybrid Flexibility: Minimum one day per week at the Whitby facility, with flexibility to work remotely and visit clients
Added 10 hours ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 10 hours ago
W
Administrative Assistant I
Worley
Vancouver, BC
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 10 hours ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
…sectors. We deliver safe, high-quality work throughout the project lifecycle and seek experienced professionals who share our commitment to technical excellence, client service and…
Added 10 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
Senior Services Project Manager – UKG Pro Suite
Added 11 hours ago
AC
Real Estate Appraiser
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Montreal, QC
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Network in the local business community, consider business development opportunities and lead the preparation and delivery of competitive proposals to meet client needs
Added 11 hours ago
SG
Associate Director, North America Regulated Utilities, Infrastructure Ratings
S&P Global
Toronto, ON
- Full-time
Credit Ratings is part of S&P Global's Global Ratings Services, bringing together more than 1,400 analysts across leading financial centers worldwide. The Infrastructure and Project Finance…
Added 12 hours ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Lead interactions with client management, stakeholders, legal counsel and financial advisors
Added 12 hours ago
M
Manager, Valuations
MNP
Vancouver, BC
- Full-time
Lead interactions with client management, stakeholders, legal counsel and financial advisors
Added 12 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Senior Services Project Manager – UKG Pro Suite
Added 12 hours ago
PE
Intermediate Field Technician
PRI Engineering
Peterborough, ON
- Full-time
We're looking for an Intermediate Field Technician to join our field services team. You'll work on-site across a variety of projects - collecting field data, performing tests and…
Added 13 hours ago
CI
Technical Business Analyst
Compugen Inc
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- Full-time
Lead and support project intake, requirements gathering, business analysis, and documentation for Internal IT initiatives.
Added 13 hours ago
TS
Intermediate/Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Barrie, ON
- Full-time
This is a chance to join an established building-services consultancy with a diverse project portfolio, a collaborative team environment and opportunities to take on technical…
Added 13 hours ago
PH
Intake Hub Specialist
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Toronto, ON
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Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Added 13 hours ago
RB
Manager, Chief Control Office - SOX
Royal Bank of Canada
Toronto, ON
- Full-time
Work closely and lead discussions with internal and external auditors.
Added 13 hours ago
RB
Senior Business Deposit Specialist
Royal Bank of Canada
Burlington, ON
- Full-time
…partner with Mid-Market Commercial Relationship Managers and Client Relationship Team (CRT) Partners to spot opportunities, lead client discovery, and deliver the business and financial…

Closed listing

Soterius, Inc.

Director - Medical Information

Canada

Contract

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Contract
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking a Director, Medical Information to support the delivery and continued evolution of our Medical Information services. This role will be responsible for providing strategic oversight of sponsor accounts, ensuring high-quality and compliant MI operations, and contributing to process excellence and functional growth within a growing organisation.

The position offers the opportunity to work closely with leadership, cross-functional teams, and clients, while helping shape scalable and efficient ways of working across the MI function.

Why this matters for you:

This role is ideal for someone looking to take on broad operational responsibility and contribute beyond day-to- day delivery.

In this role, you will:

Provide strategic oversight of sponsor accounts with end-to-end accountability for Medical Information activities
Drive team growth, capability development, and operational excellence
Lead process improvements, SOP development, and technology-enabled solutions
Partner with internal stakeholders during program planning and business discussions
Apply your Pharmacovigilance (PV) experience to support effective collaboration across MI and PV activities

What you will own:

Service delivery and client ownership

Lead end-to-end MI delivery for assigned sponsor clients, ensuring adherence to contractual SLAs, applicable regulations, and global guidance
Act as the primary point of accountability for quality, timelines, and compliance across your portfolio
Handle and oversee medical enquiries from HCPs, patients, consumers, and other stakeholders across phone, email, and other channels, including non-IST coverage where required
Own quality control of MI responses, escalations, and adverse event and product complaint handoffs to PV and Quality

Function building and team leadership

Lead and mentor a growing MI team, with a clear mandate to scale and shape the function
Recruit, onboard, coach, and develop MI Associates and Specialists
Identify skill gaps, design training plans, and elevate the technical and scientific capability of the team
Oversee workload distribution and proactively escalate risks before they impact quality or delivery

Content, systems, and continuous improvement

Author and review SOPs, work instructions, and controlled documents for the MI function
Lead development and lifecycle management of Standard Response Documents, FAQs, and global content libraries
Oversee MI project setup, database configuration, validation, and onboarding for new client engagements
Contribute to how we use technology, automation, and AI to make MI delivery faster and better, without compromising scientific rigour

Compliance, audits, and stakeholder engagement

Represent the MI function during sponsor audits, regulatory inspections, and internal quality reviews
Maintain a strong compliance posture across documentation, training, and CAPA
Partner with PV, Quality, Regulatory, and Commercial teams internally, and with sponsor Medical Affairs counterparts externally

What we are looking for:

Experience

15+ years in life sciences, with demonstrable depth in Medical Information, Pharmacovigilance, or a combination of both
Prior MI management or MI team-lead exposure in a CRO, pharma, or biotech setting
Track record of managing client relationships, SLAs, and audit readiness, ideally across multiple sponsors or therapy areas
Experience handling medical enquiries across global markets and time zones

Skills and qualifications

Life sciences or pharmacy degree; PharmD, MPharm, or equivalent advanced qualification preferred
Strong working knowledge of MI and PV regulations, ICH guidelines, and global pharmacovigilance frameworks
Comfortable authoring SOPs and controlled documentation
Hands-on familiarity with MI databases and content management systems

How you operate

You take ownership and do not wait to be told what to escalate
You hold a quality bar without becoming a bottleneck
You can coach a junior associate one hour and brief a sponsor lead the next
You are curious about where the function is going, not just how it runs today

What we offer

A clear and visible leadership career path, with continued growth opportunities as the function expands
Direct exposure to leadership, clients, and the commercial side of the business
The opportunity to build and shape a team rather than simply maintain one
Competitive compensation, with structured performance reviews and growth planning
Flexibility on working arrangements where the role permits

About employer

More about this job

Responsibilities

Lead end-to-end Medical Information services for sponsor accounts, ensuring quality, compliance, contractual performance, and effective handling of enquiries and safety handoffs. Build and develop the MI team, improve processes and content systems, and represent the function in audits while partnering with internal teams and sponsor stakeholders.

Requirements

Requires 15 or more years of life sciences experience, with substantial Medical Information and/or Pharmacovigilance expertise and prior MI management or team-lead experience. Candidates should have a life sciences or pharmacy degree, preferably an advanced qualification, and experience with client relationships, global enquiries, regulatory guidance, controlled documentation, and MI databases.

Skills

Medical Information
Pharmacovigilance
Team Leadership
Team Development
Service Delivery
Regulatory Compliance
Standard Operating Procedures
Medical Enquiry Management
Quality Control
Audit Readiness
Process Improvement
Content Management
MI Database Configuration
Stakeholder Engagement
Technology and Automation

Benefits

Flexible Working Arrangements
Career Growth Opportunities
Performance Reviews
Growth Planning

Visa sponsorship

Not detected in the job text

Keywords

Medical Information
Pharmacovigilance
Sponsor Accounts
Service-Level Agreements
Medical Enquiries
Healthcare Professionals
Adverse Events
Product Complaints
Standard Operating Procedures
Work Instructions
Controlled Documents
Standard Response Documents
Frequently Asked Questions
Global Content Libraries
MI Databases
Content Management Systems
Database Configuration
Validation
Automation
Artificial Intelligence
ICH Guidelines
Global Pharmacovigilance Frameworks
Corrective and Preventive Actions
Regulatory Inspections
Sponsor Audits
Medical Affairs
Quality Assurance
Regulatory Affairs
Operational Excellence

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