Jobs in Canada

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Added 7 mins ago
VB
Technical Marketing Specialist
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position supporting Vale Base Metals' commercial growth, product strategy, and customer engagement activities across North America and global markets. The role is based…
Added 37 mins ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
…ample opportunity to pursue their interests and passions and support them as their careers…
Added 37 mins ago
A
Channel Account Specialist - Eastern Region
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
In this role, you will serve as a key operational partner to ABB’s distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure…
Added 3 hours ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Practical full-stack fluency - comfortable contributing in React/FE when needed, not a specialist
Added 3 hours ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Practical full-stack fluency - comfortable contributing in React/FE when needed, not a specialist
Added 4 hours ago
PI
Automation and Controls Specialist
Price Industries
Winnipeg, MB
- Full-time
Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling,…
Added 4 hours ago
A
Senior Process Engineer*** Analyste principale, ingénieur de procédés
Aliaxis
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
…with manufacturing teams to investigate and resolve complex technical challenges while providing guidance and mentorship to plant-based Process Engineers across the network. Through…
Added 4 hours ago
IG
Senior Process Engineer*** Analyste principale, ingénieur de procédés
IPEX Group
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
…with manufacturing teams to investigate and resolve complex technical challenges while providing guidance and mentorship to plant-based Process Engineers across the network. Through…
Added 4 hours ago
LC
Packaging Specialist - Longueuil
Lactalis Canada
Longueuil, QC
- Temporary
The Packaging Specialist provides technical expertise, leadership, and first-line oversight for packaging projects. The incumbent is responsible for managing packaging-related projects,…
Added 4 hours ago
GC
Senior Hardware Engineering & AI Systems Specialist (MSc/PhD)
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
Use AI Coding Agents to support engineering workflows, code development, debugging, and technical problem-solving.
Added 5 hours ago
LL
Field Service Technician - Elk Valley
Liebherr-Canada Ltd.
Elk Point, AB
- Internship
Comfortable working on a 14-days-on / 14-days-off schedule, with 12-hour shifts
Added 5 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…to post-transaction value realization. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results in their…
Added 5 hours ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…
Added 5 hours ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 5 hours ago
EI
Senior Technical Specialist - Long Haul Trucking & Cargo
Echelon Insurance
Mississauga, ON
- Full-time
Incredible rewards, travel incentives, and product and service discounts,
Added 5 hours ago
A
Commercial Contracts Lawyer
Alida
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
Run contract reviews across the existing customer base when Alida launches or changes a product capability: identify which agreements restrict it, summarise the blockers for the business,…
Added 6 hours ago
TD
Operations Trainer-Junior
TELUS Digital
Canada
- Full-time
The Learning Services Specialist plays a crucial role in overseeing and administering various training programs to ensure high levels of performance in our growing call center. This…
Added 6 hours ago
RS
Business System Specialist
Ryder System, Inc.
Vaughan, ON
- Full-time
Share responsibility with other team members to ensure on-time product delivery or satisfactory application development and or support
Added 6 hours ago
L
Engineering Project Manager III
Legrand
Mississauga, ON
- Full-time
3+ years of experience with full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.
Added 6 hours ago
L
Specialist, Product Education Operations | Contract until September 2028
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 6 hours ago
Q
Support Specialist
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…
Added 6 hours ago
S
Technical Account Manager
SOTI
Mississauga, ON
- Full-time
Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or…
Added 6 hours ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management…
Added 6 hours ago
RC
Revit Designer
Randstad Canada
Squamish, BC
- $70,000 to $90,000 CAD / year
- Contract
We are seeking an experienced Revit Designer for a Product Design Specialist position with a client of ours in the modular construction industry. This position will begin as a 6 month…
Added 6 hours ago
A
Channel Account Specialist - Western Region
ABB
Coquitlam, BC
- Full-time
In this role, you will serve as a key operational partner to ABB’s distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure…

SOTI

Technical Account Manager

Mississauga, ON, Canada

Full-time

Apply on soti.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Account Manager

Location: Mississauga, ON (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

Responsible for developing and maintaining a strong relationship with Enterprise customers (up to an approximate licence device count of 5,000)
Responsible for developing and maintaining SME-level knowledge for SOTI MobiControl and learning 1 additional SOTI One Platform product to support Enterprise Customers.
Should on-board Enterprise customers presenting benefits and how to access them, establishing processes for contacting TAM, setting up Administrator, raising cases and setting up regular cadence call.
Deliver Quarterly Business Reviews including product roadmap (when available) in accordance with customer's requirements.
Provide ad-hoc technical consultancy, advice and guidance using product and general technical expertise, including the timely communication of potential issues that may cause disruption
Regularly attend TAM/Support sync meetings to assist and contribute towards the timely resolution/escalation of your customer's support cases.
Oversee and manage any customer-requested Root Cause Analysis (RCA's) for Priority 1 Cases, maintaining responsibility for the delivery of information back to the customer preventing future reoccurrence.
Create and maintain Business Profile containing personalised network diagrams, details on the setup and configuration of SOTI One Platform products, specific business use cases that improve understanding and potential for QA prior to assisted or paid upgrades.
Contribute towards the creation of Webinars on a range of topics to benefit Premium and Enterprise customers, ensuring the sharing of accurate and up to date information designed to provide real business value.
Undertake Discovery Calls for your Enterprise customers to deliver paid Work Orders, or free PS Hours (if applicable) for all Professional Services SKU's.
Hold requirement gathering sessions with customers and provide feedback to the back-end software development team to assist in any product fixes, enhancements etc.
Contribute towards the development and maintenance (or review/approval) of documentation to support the services delivered by SOTI Enterprise and Professional Services.
Accurately document all initial and sign-off communication to organise Work Orders. Record progress against delivery of service within Work Order, including the amount of time spent on each service delivered for your Enterprise customers.
Create and maintain Knowledge base documents that may be generated through errors or testing encountered, troubleshooting and research on known issues, as a result of SRT or advised by customer and raised as JIRA (confirmed by Development)
Take opportunities to become a buddy to help oversee and assist new hires adjust to life in Enterprise and Professional Services.
Complete necessary SRT Manifest Testing for responsible SOTI One Platform products, attending SME meetings held by Product Managers to provide relevant feedback.

Experience You’ll Bring

Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment
Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems
Excellent problem solving, problem resolution & analytical skills
A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences
Solid communication skills along with the ability to build and manage relationships with large enterprises
Experience in technical documentation
Ability to multitask and balance competing requirements
Ability to train a variety of audiences on the use of SOTI software (in person or remotely)
Excellent English verbal and written communication skills and fluency in any other languages are a plus
Proactive and ability to work with minimal direct supervision
Robust understanding of Networking concepts and principles (incl. TCP/IP, certificates, SSL/TLS, firewalls & routing)
Windows Server administration (LDAP/AD, services & troubleshooting)

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net

If you want to bring your ideas to life, apply at SOTI today.

Use of Artificial Intelligence in Hiring

SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply on soti.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Technical Account Manager is responsible for developing and maintaining strong relationships with enterprise customers while providing technical consultancy and support for SOTI products. They will oversee root cause analysis for priority issues, deliver business reviews, and facilitate product onboarding and training.

Requirements

Candidates must have at least 4 years of experience in advanced technical roles such as implementation or support within complex IT environments. A solid understanding of mobile technologies, networking principles, and Windows Server administration is required, along with excellent communication and problem-solving skills.

Skills

Technical Account Management
Mobile Device Management
IoT
SOTI MobiControl
Technical Consultancy
Root Cause Analysis
Networking
TCP/IP
SSL/TLS
Windows Server Administration
Active Directory
Problem Solving
Technical Documentation
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SOTI
IoT
Mobile Device Management
SOTI MobiControl
Enterprise
Networking
TCP/IP
SSL/TLS
Firewalls
Routing
Windows Server
LDAP
Active Directory
Root Cause Analysis
JIRA
Professional Services
Android
Apple
Windows
Technical Support
Solutions Architect
Customer Advocacy
Post-sales
Webinars
Work Orders
Agile
Software Development
Documentation
Consultancy

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Jobs in Canada