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Added 9 mins ago
EHS Specialtist
Molson Coors
Chilliwack, BC
In the role of Environmental, Health & Safety (EHS) Specialist working in The Fraser Valley Brewery, Chilliwack BC you will be part of the Environmental Health and Safety Team. You will…
Added 23 mins ago
AI
Pharmacy Systems Implementation Specialist – Kroll Deployment
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
In this role, you will be responsible for supporting Pharmacy Store teams in Quebec as they transition to the new application. You will provide hands-on implementation support, training,…
Added 24 mins ago
AH
Clinical Nurse Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Palliative Care Consult Service, Clinical Nurse Specialist (CNS) - Acute Care provides an advanced level of nursing practice that maximizes the application of in-depth nursing theory,…
Added 54 mins ago
B
Mortgage Specialist Associate
BMO
London, ON
- Full-time
Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Bonnyville, AB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Nanaimo, BC
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Bonnyville, AB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Langley (District), BC
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 2 hours ago
J
Digital Marketing Specialist / Spécialiste en marketing numérique
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Digital Marketing Specialist / Spécialiste en marketing numérique based in…
Added 2 hours ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
The Technical Product Specialist is responsible to provide timely and accurate drawings, materials information, engineering, pre and post shipment product support (UPS technical…
Added 2 hours ago
J
Digital Marketing Specialist / Spécialiste en marketing numérique
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Digital Marketing Specialist / Spécialiste en marketing numérique based in…
Added 3 hours ago
OH
Law Clerk
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Reporting to Director, Legal, the Specialist, Legal Support will assist with document preparation, case management, and provide essential administrative support, including scheduling,…
Added 3 hours ago
RC
Project Quotations Specialist
Rexel Canada
Mississauga, ON
- Full-time
As the Project Quotations Specialist based in Mississauga, you will efficiently quote all new jobs that are out for tender, which will require the ability to determine if requested…
Added 3 hours ago
RC
Datacom Inside Sales Specialist
Rexel Canada
Calgary, AB
- Full-time
We are currently seeking a person to fill the Inside Sales Datacom Specialist in our Calgary location.
Added 3 hours ago
CT
Program Coordinator
Camp Tamarack Association
AB
- Contract
Supervise program staff and collaborate with our part-time Program Leader/Specialist, facilitators, and volunteers.
Added 3 hours ago
AA
Spécialiste en fiabilité / Reliability Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Application des clauses de performance : Administrer les mécanismes de pénalités en cas de non-respect des délais d'intervention, des temps de réparation (MTTR) ou de la récurrence des…
Added 3 hours ago
SA
Development Engineering Specialist
STELIA Aerospace North America
Lunenburg, NS
- Full-time
To provide Engineering support, direction and guidance in the setup and implementation of new product(s)/process(es) and revisions or modifications to existing product(s)/process(es).
Added 3 hours ago
RC
Project Quotations Specialist
Rexel Canada
Kitchener, ON
- Full-time
As the Project Quotations Specialist based in Kitchener, you will efficiently quote all new jobs that are out for tender, which will require the ability to determine if requested…
Added 3 hours ago
CC
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
We are seeking a Labor Relations Specialist to support our growing group of companies. This role is ideal for an experienced labor relations professional who excels at building trust,…
Added 3 hours ago
S
Technical Support Specialist, Level 1
SOTI
Mississauga, ON
- Full-time
Job Title: Technical Support Specialist, Level 1
Added 3 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Fort Macleod, AB
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 3 hours ago
B
Senior Manager, Learning & Knowledge Management
BMO
Toronto, ON · YNG
- Full-time
Attracts, develops, and retains high-performing talent and builds the capabilities required to support current and evolving program needs.
Added 4 hours ago
DS
Senior Marine Conservation Specialist / Spécialiste principal·e de la conservation marine
David Suzuki Foundation
Vancouver, BC
- Full-time
The purpose of this position is to provide science and policy expertise and strategic input to support DSF’s marine program work, with a focus on sustainable fisheries and aquaculture. You…
Added 4 hours ago
KB
Appliance Sales Specialist (Bilingual - FR/EN)
Kent Building Supplies
Bathurst, NB
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 4 hours ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
The Senior Compliance Specialist is responsible for the oversight of Advisor business activities and the execution of various compliance programs, including business practice reviews,…

SOTI

Technical Support Specialist, Level 1

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
Posting language: English
Posted: Nov 4, 2026

Original job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Support Specialist, Level 1

Location: Mississauga, Canada (Hybrid)

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

Responsibilities:

Provide telephone and email-based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders, and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavour to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further

Qualifications:

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in English

If you want to bring your ideas to life, apply at SOTI today.

Use of Artificial Intelligence in Hiring

SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

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More about this job

Responsibilities

Provide telephone and email-based post-sales technical support for software products while investigating and resolving customer issues. Collaborate with internal stakeholders to diagnose application queries and maintain high standards of customer service.

Requirements

Requires a degree or diploma in a technical field such as Computer Networking, Information Technology, or Computer Science. Candidates must have 1-2 years of relevant experience and a solid understanding of networking principles and mobile platforms.

Skills

Technical support
Computer networking
OSI model
Firewalls
Network protocols
Subnetting
Windows server
SQL
Virtual servers
Mobile computing
Android
IOS
Problem-solving
Customer service
Communication skills

Benefits

Personal growth
Continuous innovation
Collaborative environment

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SOTI
IoT
MDM
Mobile Device Management
Networking
OSI Model
Firewalls
Network Protocols
Subnetting
Windows Server
SQL
Virtual Servers
Android
IOS
Blackberry
Troubleshooting
Software
Customer Experience
Agile

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