Facilities and Maintenance Manager

Facilities & Maintenance Manager - North York Ontario Head Office and Field Based

About Soul Foods Group

Soul Foods Group operates leading restaurant brands, including KFC, Taco Bell, Burger King and Starbucks. In Canada, we operate over 240 restaurants and cafés across Ontario and British Columbia, employing over 3,500 team members.

The Opportunity

We are seeking an experienced Facilities & Maintenance Manager to lead our maintenance team and oversee repairs, preventative maintenance and equipment management across our restaurant portfolio.

This hands-on leadership role is responsible for managing a team of maintenance technicians, overseeing external contractors, controlling maintenance costs and ensuring our restaurants receive timely and effective support.

The successful candidate must reside within reasonable commuting distance of our head office and be available to work on-site and travel to restaurants as required.

Key Responsibilities

• Team Leadership & Development: Lead, coach and manage a team of maintenance technicians, including assigning work, setting priorities, monitoring productivity, managing performance and ensuring accountability for timely, quality repairs.
• Maintenance Operations: Oversee daily maintenance activities across our restaurant portfolio, including troubleshooting equipment failures, coordinating repairs and responding to urgent issues to minimize operational disruptions and restaurant downtime.
• Preventative Maintenance: Develop, implement and monitor preventative maintenance programs for restaurant equipment and building systems to improve reliability, extend asset life and reduce emergency repairs.
• Contractor & Vendor Management: Manage relationships with external contractors and service providers, including sourcing vendors, negotiating pricing, reviewing quotes, monitoring service quality and ensuring work is completed on time and within budget.
• Budget & Cost Management: Manage maintenance spending, review repair costs and vendor invoices, identify cost-saving opportunities and make informed repair-versus-replacement recommendations.
• Restaurant & Operational Support: Partner closely with restaurant managers and Operations leadership to understand maintenance needs, prioritize critical issues and ensure restaurants remain safe, functional and operational.
• Health, Safety & Compliance: Ensure maintenance activities meet applicable health and safety requirements, building standards and company policies, including coordinating inspections and addressing identified deficiencies.
• Maintenance Planning & Reporting: Track maintenance requests, repair history, equipment performance and recurring issues. Use reporting and data to improve response times, technician productivity and overall maintenance effectiveness.
• Hands-On Technical Support: Provide technical guidance to maintenance technicians, assist with troubleshooting complex equipment or facility issues, and visit restaurants as needed to assess problems and support timely resolution.

Qualifications & Experience

• Minimum 3–5 years of facilities or maintenance management experience, preferably in multi-site restaurant or retail operations.
• Proven experience leading and managing maintenance technicians or technical teams.
• Strong knowledge of building systems, equipment maintenance and preventative maintenance.
• Experience managing contractors, vendors and maintenance budgets.
• Excellent organizational, problem-solving and communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Valid driver's licence and willingness to travel.
• Must live within reasonable commuting distance of our head office and be available for regular in-office collaboration.

Why Join Soul Foods Group?

Join a growing organization where you can lead a dedicated team, influence maintenance strategy and make a direct impact on restaurant performance.

We offer a competitive compensation package, including salary, car allowance, bonus opportunities and benefits.