Field Service Technician, Machine Tools

• Be the hands-on field service expert manufacturers rely on, delivering CNC repair, maintenance, and installation at customer sites across Western Canada
• Earn a competitive annual salary of $70,000-$95,000, plus a monthly incentive plan, vehicle package, comprehensive benefits, and relocation assistance for the right candidate
• Join Source Atlantic as the founding technician for a growing BC team, with the opportunity to shape a brand-new territory and grow your career alongside it

About Source Atlantic

Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades, this focus on strong partnerships and dependable service has made the company a trusted name for industrial, government, commercial, and residential contractor customers nationwide.

Source Atlantic acts as an end-to-end machine tool solutions provider, helping Western Canadian manufacturers select, install, operate, and maintain their CNC equipment. As the exclusive Western Canada distributor for DN Solutions, the team draws on more than 100 years of combined machining experience to keep production running, offering on-site diagnostics, troubleshooting, and both emergency and scheduled repair services.

With a growing footprint that now reaches into new markets of British Columbia, the company continues to build on decades of experience while opening new opportunities for people looking to build a lasting career.

For more information, please visit the website: sourceatlantic.ca

About the Opportunity

Source Atlantic is looking for a full-time Field Service Technician, Machine Tools based in Surrey, BC.

Reporting to the Service Department Manager, you will play a pivotal role in establishing and growing Source Atlantic's machine tool service presence in British Columbia, delivering expert on-site support to customers across the Lower Mainland and beyond.

Before establishing the BC territory, you’ll spend a few weeks training alongside the established team in Alberta to build familiarity with the equipment and processes.

In this position, you will be primarily responsible for delivering installation, maintenance, and repair services for CNC equipment, mills, lathes, and other machine tools at customer sites, ensuring peak equipment performance while providing a high standard of hands-on, customer-focused service.

More specifically, your responsibilities include but are not limited to:

• Servicing, troubleshooting, and repairing CNC machines and lathes at customer sites locally and across Western Canada
• Performing equipment installation, startup, commissioning, and calibration
• Diagnosing mechanical, electrical, hydraulic, pneumatic, and software issues
• Conducting preventive maintenance and routine inspections to ensure optimal performance
• Installing and setting up new and used machinery
• Reading and interpreting blueprints and schematics to support diagnostics and repairs
• Documenting service activities, work orders, and repairs accurately
• Engaging proactively with customers to manage expectations and deliver positive service outcomes

About You

To qualify, you will need proven, hands-on experience troubleshooting and repairing complex mechanical, electrical, hydraulic, and pneumatic systems. We invite candidates to apply who have post-secondary training in Industrial Mechanics, Machining, or a similar discipline, or equivalent hands-on experience.

The following are required:

• Valid driver's license and clean driving abstract
• Willingness and ability to travel across BC and periodically Western Canada as the role requires
• Comfortable working independently in the field with limited on-site supervision
• Own set of basic hand tools
• Availability to complete an initial training period of a few weeks in Alberta before starting BC-based work

Additionally, the following skills and background will be highly valued:

• Experience reading and interpreting blueprints and electrical schematics
• Comfort using diagnostic and calibration tools
• Working knowledge of hydraulics and pneumatics
• Prior experience performing machine alignments
• Background in field service or working directly at customer sites
• Machinist or millwright experience, or an equally strong mechanical aptitude
• Trade certification or ticket in a relevant discipline (asset)

As our ideal candidate, you will possess strong problem-solving and root cause analysis skills, excellent verbal and written communication, and the ability to work quickly and accurately with minimal supervision, as well as a hands-on, mechanically curious mindset and a positive, customer-first attitude that will make you a perfect culture fit.

This is a rare opportunity to be the founding technician for Source Atlantic's growing BC service team, helping build a new territory from the ground up, with a clear path to shape the team and its future growth in the region.

About the Benefits

Compensation based on skills and experience, is a competitive annual base salary of $70,000 – $95,000, negotiable depending on experience and technical competencies, and a host of excellent benefits including:

• Monthly incentive through our ARM Tech Incentive Plan: earn 10% on billable hours above a monthly threshold, plus 10% on equipment install credits, paid regardless of the threshold
• Guaranteed 40-hour work week, with paid travel time and approved overtime
• Relocation assistance for the right candidate
• RRSP matching of up to 5%
• Tiered, customizable benefits through Blue Cross, including medical, vision, and dental coverage
• Short-term and long-term disability, and life and AD&D insurance
• Vehicle and gas card, or a vehicle allowance and gas card, your choice
• Company-provided cell phone and laptop
• Autonomy to manage your own schedule, including travel planning, with no dictated weekend work
• Travel expenses covered, including accommodation and mileage, on out-of-town assignments
• Tuition and trades reimbursement options to support your ongoing certifications
• 24/7 confidential Employee Family Assistance Program supporting your personal and work-related wellbeing
• Health & Well-being Allowance, covering 50% of fitness and health consulting costs up to $250 per year
• Employee discounts on tools through Bolt Supply company
• The opportunity to be the founding technician for a brand-new BC territory, with a clear path to grow alongside the team

Ready to put your skills to work on some of the most advanced machines in the industry? Apply today!