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Added 14 mins ago
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Deliver a fantastic customer service experience by building trust and offering tailored solutions.
Added 29 mins ago
shift supervisor - Store# 80972, 8985 COMMERCIAL ST.
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Source Atlantic Ltd.

Counter Sales

Sudbury, ON, Canada

Pay: In accordance with the provincial wage transparency requirements, the expected base compensation for this position is between $41,600 and $45,700 or more, depending on relevant experience, technical competencies, certifications, etc.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Build Your Career with a National Organization Where Your Expertise Makes an Impact:

Soucie Salo, Source Atlantic & The Bolt Supply House, have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Counter Sales based out of Sudbury, ON location.

POSITION OVERVIEW

We are seeking a dependable, customer-focused professional to support counter sales in a high-traffic, fast-paced branch environment. This role plays a key part in delivering prompt service to walk-in customers, processing orders and inquiries efficiently, and collaborating with the branch team to ensure smooth operations and a strong customer experience.

RESPONSIBILITIES

Greet and assist walk-in customers at the counter, providing prompt and professional service
Respond to customer product inquiries in person, as well as via phone and email to support branch sales
Assess customer needs on the spot and recommend appropriate products and solutions
Provide pricing, availability, and alternative product options when required
Process sales transactions, quotes, special orders, and returns accurately
Communicate order status, shipment details, and delivery timelines
Work with warehouse staff and vendors to ensure timely order fulfillment
Increase sales through cross-selling, upselling, and promotions
Build strong relationships with repeat and new customers
Help maintain an organized, stocked, and professional counter area
Support inventory counts and maintain accurate system information
Uphold company policies and procedures while maintaining a professional branch presence
Perform other branch and counter-related duties as assigned

QUALIFICATIONS

Though not required, preference will be given to individuals with Counter Sales experience working in Safety, Industrial, or related environment(s)
Strong customer service skills with a professional, positive attitude
Clear and effective communication skills
Able to work in a fast-paced environment and manage multiple tasks simultaneously
Solid problem-solving skills with strong attention to detail and accuracy
Honest, dependable, and punctual with a proactive work ethic
Strong time management skills with the ability to work independently and as part of a team
Capable of following written instructions, safety procedures, and documented processes
Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is between $41,600 and $45,700 or more, depending on relevant experience, technical competencies, certifications, etc. In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

Competitive compensation that recognizes your worth.
A flexible health, drug, and dental plan tailored to your well-being.
An employer-matching retirement savings plan for your financial security.
Additional life and disability insurance options for peace of mind.
Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
An enriched vacation entitlement schedule for a balanced life.
Participate in our physical fitness reimbursement program, championing your vitality.

Apply About employer

More about this job

Responsibilities

The role involves assisting walk-in customers at the counter, processing sales transactions, and managing product inquiries via phone and email. You will also collaborate with the branch team to ensure accurate order fulfillment and maintain an organized, professional counter environment.

Requirements

The ideal candidate possesses strong customer service and communication skills with the ability to work in a fast-paced environment. Proficiency in Microsoft Office and experience with ERP or order entry systems is required, while previous counter sales experience in an industrial or safety setting is preferred.

Skills

Customer service
Sales
Order processing
Product recommendations
Communication
Problem-solving
Time management
Microsoft Office
Outlook
Excel
ERP systems
Inventory management
Cross-selling
Upselling
Attention to detail

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability
Long-term disability
Accidental death and dismemberment insurance
Life insurance
RRSP matching
Paid vacation
Paid statutory holidays
Employee assistance program
Fitness reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Counter Sales
Industrial Distribution
Customer Service
Order Entry
Sales Transactions
Inventory Counts
Microsoft Office
Outlook
Excel
ERP
Cross-selling
Upselling
Safety
Industrial
Branch Operations
Technical Services
Data-driven insights
Supply Chain

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