RQ09900 - Int. Business Analyst
- Toronto, ON, Canada
Applications open in a new tab.
Job details
- Experience
- 7+ years of experience as a Business Analyst.
- Posting language
- English
Original job description
RQ09900 - Int. Business Analyst
ONSITE - 222 Jarvis Street
- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
- From January 5, 2026, the candidate is required to work onsite 5 days a week fully
7 month contract
2 Openings - 2 Submissions
Government Services Integration Cluster - Ministry of Public and Business Service Delivery and Procurement
Roles and Responsibilities for this position include but not limited to:
Operations Audit Lead:
- Maintain SUS platform user lifecycle management processes
- Periodic platform user audit
- Client follow-up and remediation
Platform Log and Audit Lead:
- Product management of SUS Audit and common Logging components
- Specification documentation upkeep (requirements and system capabilities for platform and applications)
- User guide and training material upkeep.
- New requirements management (definition, implementation scheduling etc.)
- Implementation validation and sign-off
- Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
- Onboarding and project support for application audit
- High level effort and resource assessment
Performance and Security Analyst:
- Generate monthly reports on platform performance
- Monitor vulnerability reports and track security patching
- Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
- Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
- Audit status and issues
Service Inventory Manager:
- Manage SUS Service Description documentation
- Manage SUS components CI inventory (liaison to CMDB team)
Must Have:
- 7+ years of experience as a Business Analyst.
- Demonstrated experience with setting up workshops with the business users.
- Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
- Demonstrated experience with planning and implementation of releases.
Ideal candidate should have the following experience:
o Experience with Cloud Services Kubernetes (OpenShift) & MS Azure
o Experience with reporting tools and concepts
o Demonstrate strong communication and problem-solving skills
o Demonstrate initiative and responsiveness
o Experience with CMDB concepts and methodologies
o Experience with Remedy and/or eSMT
More about this job
Responsibilities
The Business Analyst at Source Code will manage user access and audits for a government platform, maintain platform documentation and training, and track performance, security patching and service statistics. The role also keeps the service component inventory up to date with the CMDB team.
Requirements
Candidates need 7+ years as a Business Analyst, experience running workshops with business users, and strong communication, facilitation and problem-solving skills. Experience planning and implementing software releases is also required, with cloud, reporting, CMDB, Remedy or eSMT experience as assets.
Skills
- Business analysis
- Requirements management
- Facilitation
- Stakeholder negotiation
- Consensus building
- Workshop facilitation
- Release planning
- Release implementation
- User lifecycle management
- Platform audit
- Audit and logging
- Technical documentation
- User guide and training material
- Performance reporting
- Vulnerability monitoring
- Security patch tracking
- Service management reporting
- Incident, change and SLA metrics
- Transaction volume analysis
- CMDB
- Configuration item inventory
- Remedy
- eSMT
- OpenShift
- Kubernetes
Categories
- Government & Public Sector
- Technology
- Consulting
- Software
Keywords
- Business Analyst
- business analysis
- requirements management
- workshops
- facilitation
- release planning
- release management
- platform audit
- user lifecycle management
- logging
- performance reporting
- security patching
- vulnerability management
- service management
- incident management
- CMDB
- configuration management
- Remedy
- eSMT
- OpenShift
Seniority
Mid level
Tools
- Remedy
- eSMT
- OpenShift
- Kubernetes
- CMDB
Languages
- English