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Added 24 days ago
ML
Senior Information Security Specialist
Manitoba Liquor & Lotteries
Winnipeg, MB
- $40.3 to $50.54 CAD / hour
Reporting to the Manager, Information Security, the Senior Information Security Specialist is responsible for the systems that provide information security and protect Manitoba Liquor &…
Added 25 days ago
IT Systems Specialist
Randstad Canada
Ottawa, ON
Our client is seeking an On-Site IT Support Specialist to deliver hands-on technical support in an active, multi-server enterprise environment. In this role, you will maintain core…
Added 27 days ago
Lead AI Platform Specialist
CGI
Montréal, QC
…with responsibility for architecture decisions, integrations, security, performance, cost management and…
Added 28 days ago
Level 2/3 Network Administrator & Projects Specialist
Myticas Consulting
Ottawa, ON
They are particularly interested in people who are naturally curious about technology, security threats and new infrastructure solutions and who actively
Added 28 days ago
IT Operations & Systems Support Specialist
Myticas Consulting
Ottawa, ON
The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers,…
Added 28 days ago
DevOps Specialist - Kubernetes
Myticas Consulting
Ottawa, ON
We are looking for an experienced IT Specialist with strong Kubernetes expertise to manage, support, and optimize containerized applications and infrastructure. The ideal candidate will…
Added 28 days ago
Sr. Security Specialist - GRC/Banking/CISSP
BeachHead
Toronto, ON
Working with one of our top financial clients, this role calls for a Sr. Security Specialist - GRC/Banking/CISSP. This position involves providing governance, risk, and compliance oversight…
Added 28 days ago
CyberArk Architecture L3 Specialist
WEPOINT Canada Innovation
Montréal, QC
We are looking for a Senior CyberArk Architect to support a strategic infrastructure initiative. The mission focuses on redesigning and migrating part of the CyberArk infrastructure,…
Added 28 days ago
Middleware Specialist - FileTransfer
WEPOINT Canada Innovation
Montréal, QC
Implement custom security solutions using proper SSL, Key based authentication, DLP and Anti-virus.
Added 28 days ago
RH
IT Architect, Infrastructure IT/OT Integration
Robert Half
Georgetown, ON
- $100 to $110 CAD / hour
We are looking for an experienced IT Architect, Infrastructure – IT/OT Integration to support a wholesale distribution organization in Ontario. This Long-term Contract position is suited to…
Added 28 days ago
Senior Network Specialist
Newfound Recruiting
Gatineau, QC
Must have 96 months experience in the last 120 months in at least 3 of the following: · Must have 96 months experience in the following:
Added 29 days ago
Deskside Technician I
Stefanini Group
Calgary, AB
IT Service Specialist position's main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office…
Added 29 days ago
Cloud Architect
iBrigade
Toronto, ON
Cloud specialist comfortable in the ever-evolving world of distributed computing and infrastructure maintenance environments.
Added 29 days ago
RQ08067 - Sr. Middleware Specialist
Rubicon Path
Toronto, ON
MUST HAVE SKILLS:
Added 29 days ago
RQ08437 - Security Specialist - Penetration Testing - Senior
Rubicon Path
Toronto, ON
Conducts penetration tests, web application vulnerability assessments, code reviews and network vulnerability assessments of all environments or applications related to the OPS…
Added 29 days ago
RQ08861 - Solutions Designer - Senior
Rubicon Path
Toronto, ON
Work autonomously as a design specialist on high profile, complex and high-risk technology solutions with significant organizational impact
Added 29 days ago
Assistant Professor (UT02), Associate Professor (UT03) and Professor (UT04)
National Defence - Royal Military College Saint-Jean
Saint-Jean-sur-Richelieu, QC
Together, DND and the Canadian Armed Forces (CAF) form the largest and most complex organization in Canada. DND's role is to provide services and support to the CAF in their operations and…
Added 29 days ago
RQ08438 - Security Specialist - Penetration Testing - Senior
Rubicon Path
Toronto, ON
Must haves: Current penetration test experience
Added 29 days ago
RQ08753 - Security Specialist - Senior
Rubicon Path
Toronto, ON
Deliverables: The Senior Cyber Security Specialists role focuses on expanding cyber security education and consultation efforts for Ontarios higher education and healthcare sectors. The…
Added 29 days ago
RQ08587 - Security Specialist - Senior
Rubicon Path
Toronto, ON
Deliverables: The Senior Cyber Security Specialist will lead the development and execution of cyber tabletop exercises to enhance the incident response readiness of Ontarios ministries.…
Added 29 days ago
RQ08931 - Privacy Impact Assessment (PIA) Specialist - Senior
Rubicon Path
Toronto, ON
requirements, implementation of security mechanisms pertaining to the creation, collection, storage, access, retrieval and disclosure of Personal Health Information (PHI)
Added 29 days ago
RQ08930 - Business Intelligence Specialist - Senior
Rubicon Path
Toronto, ON
To integrate, translate and oversee design of business-driven issues and priorities into enterprise-level business intelligence and data analytics solutions, using leading-edge data…
Added 29 days ago
RQ09054 - Security Specialist - Threat Risk Assessment - Senior
Rubicon Path
Toronto, ON
Eligible to work in Ontario, Canada, and ability to obtain and maintain security clearances
Added 29 days ago
Head of Engineering
Futuretek
ON
Direct the IT unit how to handle infrastructure, cloud services, security, and operational support, including tools for development pipelines and deployment
Added 29 days ago
RQ09170 - Infrastructure Integration Specialist (N/S) - Senior
Rubicon Path
Toronto, ON
Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.

Source Code

RQ11184 - Sr. Application Support Specialist

Toronto, ON, Canada

$44.41 to $59.48 CAD / hour

Apply on careers-page.com About employer

Applications open in a new tab.

Job details

Pay: $44.41 to $59.48 CAD / hour
Posting language: English

Original job description

RQ11184 - Sr. Application Support Specialist

1-year 3-month contract (322 business days) - possible extension

ONSITE 5 days - 56 Wellesley Street West

Security Level: CRJMC

MUST HAVES:

1. Salesforce & SaaS Platform Knowledge

o Experience supporting Salesforce-based applications

o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

2. Incident & Ticket Management

Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries

3. Customer Support & Service Orientation

Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations

4. Identity & Access Management

Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
Hardware authentication token (FIDO2) lifecycle management

5. Stakeholder Communication

Nice-to-have:

· Experience working in the healthcare industry, specifically in providing application support, testing on systems for Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, etc.

· Knowledge of AODA and Ontario Design System (ODS) standards

Description:

Technical Expertise:

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software

· Experience supporting Salesforce-based applications

· Experience resolve application issues within Salesforce environments

· Assists with systems integrations

· Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

· Maintains and updates technical documents and procedures

· Identifies and resolves technical issues

· Aids with maintenance plans and upgrades schedules for the organization's systems

· Develop reports for teams across the business

· Balance scheduled service activities with urgent support requests and respond quickly.

· Act as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy and Security Specialists).

· Provide desktop support through the ticketing (eSMT) system and ensure high-quality, timely service.

· Create and maintain documents for technical upgrades, such as change requests, implementation plans, resource schedules, and back-out plans.

· Salesforce Admin certification would be beneficial but is not essential.

· Experience in Functional testing / regression testing, Writing or executing test cases and test scripts

· Creates, updates, deactivates, and reactivates user portal profiles via Salesforce User Management.

· Administers identity-directory tasks within the application support scope (e.g., Microsoft Entra ID / Azure AD): security-group membership management, B2B guest invitations, and approver management in Entitlement Management.

· Manages the hardware authentication token (FIDO2) lifecycle - assignment, verification, de-registration, and de-commissioning.

Relationship Management and Communication:

· Provides technical support to teams within the organization, and to external clients when required

· French proficiency would be beneficial but is not essential.

· Delivers regular and customized training to teams within the business

· Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams

· Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase

· Participates in the operation's quality assurance testing and review processes

· Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions

· Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications

· Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution

· Acts as the Tier 2 point of contact engaging Tier 3 support teams and vendors on behalf of end users; raises infrastructure-level identity, MFA, and platform requests to the appropriate teams through the established service-request process.

· Coordinates with change-management teams and business users for account changes and onboarding, using standardized intake and request conventions.

Business Knowledge:

Monitor progress, resolve problems and report regularly to I&IT management and clients' decision makers

Develop performance measures for business analysis evaluation and conduct follow-up.

Knowledge of AODA and Ontario Design System (ODS) standards.

· Working knowledge of privacy obligations (e.g., PHIPA / FIPPA) and privacy-incident / breach handling for systems holding personal or personal health information.

Ensure continuous support of infrastructure and solutions:

Create and maintain documents (e.g. change requests, resource schedules, implementation plans etc.) for upgrades and operational activities Support creation and review of build books, run books, deployment guides and other operations processes as required

· Participates in incident and Major Incident management - triage, priority assignment, the Major Incident bridge, parent/child incident records, and post-incident review - and meets defined service-level targets.

· Performs Tier-2 containment for cybersecurity incidents (e.g., disabling affected accounts and de-registering affected tokens) and runs a parallel privacy-breach assessment for incidents involving personal or personal health information.

· Supports service-continuity and degraded-mode procedures, including manual fallback processes, and participates in periodic continuity exercises.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

$55.52/hr - $59.48/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

$44.41/hr - $47.59/hr T4

Apply on careers-page.com About employer

More about this job

Responsibilities

The Senior Application Support Specialist at Source Code will support Salesforce applications, resolve user issues, manage ticket queues, and manage user accounts and hardware tokens. The role also liaises between users and technical teams and keeps documentation and training current.

Requirements

Candidates need experience supporting Salesforce applications and SaaS platforms, strong incident and ticket management, and a customer-first approach. Identity management experience with Microsoft Entra ID and FIDO2 tokens is required. Healthcare application support and AODA knowledge are nice to have.

Skills

Salesforce administration
Salesforce flows and reports
Microsoft Entra ID
B2B guest invitations
Entitlement Management
FIDO2 token lifecycle
Ticket queue management
SLA management
Incident prioritization
Knowledge base writing
Desktop support
Functional testing
Regression testing
Test case writing
Technical documentation
Change request documentation
Stakeholder communication
User training
Privacy incident handling
Cybersecurity containment
Service continuity
Major Incident management

Keywords

Salesforce
SaaS
application support
Microsoft Entra ID
Azure AD
FIDO2
identity and access management
ticket management
SLA
incident management
Major Incident
ServiceNow
eSMT
Tier 2 support
PHIPA
FIPPA
AODA
Ontario Design System
regression testing
healthcare IT

Seniority

Senior

Tools

Salesforce
Microsoft Entra ID
eSMT
FIDO2 tokens

Languages

English

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Jobs in Canada