Store Manager
- Kelowna, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years’ management experience leading warehouse, sales, administration teams
- Posting language
- English
- Posted
Original job description
Who We Are
For the last 40 years, Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed customer service and a collaborative team environment where every employee is a part of our success. We are a rapidly growing and dynamic company and are seeking enthusiastic and energetic individuals to join our team. Source Office Furniture is looking for a hands‑on, people‑first Store Manager to lead, coach, and develop a high‑performing team.
About The Role
The Store Manager is responsible for leading the day-to-day operations of the store and creating an exceptional experience for both customers and employees. This includes overseeing opening and closing procedures, maintaining strong product knowledge, and providing ongoing coaching, guidance, and development to the store team.
As a hands-on leader, the Store Manager is responsible for managing the many facets of the business in a fast-paced, competitive environment. Success in this role requires the ability to empower team members to take initiative and deliver results, navigate sensitive situations with professionalism, and effectively balance competing priorities while maintaining the highest standards of customer service.
Why Join Source?
Staff Management
Learn more about us at www.source.ca. Be part of Team Source now!
#INDHP
For the last 40 years, Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed customer service and a collaborative team environment where every employee is a part of our success. We are a rapidly growing and dynamic company and are seeking enthusiastic and energetic individuals to join our team. Source Office Furniture is looking for a hands‑on, people‑first Store Manager to lead, coach, and develop a high‑performing team.
About The Role
The Store Manager is responsible for leading the day-to-day operations of the store and creating an exceptional experience for both customers and employees. This includes overseeing opening and closing procedures, maintaining strong product knowledge, and providing ongoing coaching, guidance, and development to the store team.
As a hands-on leader, the Store Manager is responsible for managing the many facets of the business in a fast-paced, competitive environment. Success in this role requires the ability to empower team members to take initiative and deliver results, navigate sensitive situations with professionalism, and effectively balance competing priorities while maintaining the highest standards of customer service.
Why Join Source?
- Join a growing Canadian company with a strong reputation and established brand
- Lead and shape the success of our Kelowna team
- Make a direct impact on sales performance, customer experience, and team development
- Work in a collaborative, supportive environment that values leadership and accountability
- Opportunity for professional growth
- Competitive Base Salary + Incentive
- 100% paid health and dental benefits plan after a successful 3-month probation, including a $250 Health Spending Account
- Employee Assistance Program (EAP)
- Employee discounts on our products
Staff Management
- Supervise and direct the activities of employees, ensuring excellent customer service and the development of team members
- Monitor local competitors and help acquire new business through networking activities both inside and outside the store location
- Create a sales culture that increases sales, fosters and develops a consultative selling environment and improves customer service
- Work collaboratively with HR for recruitment, onboarding and offboarding processes.
- Provide Director of Sales with updates on sales activities as well as updates regarding orders created by sales representatives
- Drive sales growth by setting clear sales goals, identifying new business opportunities, and monitoring progress against targets.
- Build a consultative selling culture through ongoing coaching that strengthens the team’s ability to understand customer needs, close sales, and deliver excellent customer service.
- Support sales representatives by responding to their inquiries, providing information regarding products and updating them on any changes or developments in the product line
- Manage the cash out process and oversee the purchasing of merchandise
- Distribute requests for quotes from clients to sales representatives and follow-up
- Assist with sales on the showroom floor by consulting with clients and supporting the sales reps as needed
- Engage with clients to complete sales in the event of high volumes or staff shortage
- Back up for Outside Sales Representatives when needed
- Ensure that all products found in promotional flyers are displayed on the showroom floor and priced accordingly
- Manage all administrative duties related to the ordering and transfer of products between locations
- Provide authorization for merchandise returns
- Ensure pricing on clearance items is accurate and optimally displayed
- Meet regularly with the Warehouse Manager to maintain a strong understanding of warehouse operations and ensure effective coordination between store and warehouse activities.
- Work with Delivery Coordinator to ensure we are able to deliver our product in an efficient manner
- Maintain third party relationships as it pertains to operations or facility
- 5+ years’ management experience leading warehouse, sales, administration teams
- Strong preference for candidates with prior store management experience in the office furnishing industry
- Lead, motivate, and support employees to achieve strong results
- Set clear expectations and hold team members accountable for their performance
- Manage multiple areas of the business and balance competing priorities
- Address employee concerns and performance issues in a timely and professional manner
- Be comfortable having difficult conversations and providing clear, constructive feedback
- Coach employees to improve their skills, confidence, and performance
- Work closely with other departments to solve problems and keep the business running smoothly
- Strong Microsoft Office Suite software skills (Word, Excel, Outlook)
Learn more about us at www.source.ca. Be part of Team Source now!
#INDHP
More about this job
Responsibilities
Lead daily store operations and manage, coach, and develop employees while maintaining high standards of customer service. Drive sales performance, support showroom sales, oversee merchandise and administrative processes, and coordinate store activities with warehouse, delivery, and other departments.
Requirements
Requires 5+ years of management experience leading warehouse, sales, or administration teams; prior office-furnishing store management experience is strongly preferred. Candidates should demonstrate leadership, coaching, accountability, sales and customer-service capabilities, sound judgment in handling employee issues, cross-department collaboration, and strong Microsoft Office skills.
Skills
- Store Management
- Team Leadership
- Employee Coaching and Development
- Sales Growth
- Consultative Selling
- Customer Service
- Performance Management
- Recruitment and Onboarding
- Business Development
- Conflict Resolution
- Inventory and Merchandise Management
- Purchasing
- Order Administration
- Warehouse Coordination
- Delivery Coordination
- Microsoft Office
Benefits
- Health and Dental Benefits
- Health Spending Account
- Employee Assistance Program
- Employee Discounts
- Competitive Base Salary
- Incentive Compensation
- Professional Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Logistics
Keywords
- Retail
- Office Furniture
- Store Operations
- Sales Management
- Team Leadership
- Customer Service
- Consultative Selling
- Sales Goals
- Business Development
- Competitor Monitoring
- Recruitment
- Onboarding
- Offboarding
- Product Knowledge
- Showroom Sales
- Cash-Out Process
- Merchandise Purchasing
- Requests for Quotes
- Product Ordering
- Product Transfers
- Merchandise Returns
- Promotional Displays
- Clearance Pricing
- Warehouse Operations
- Delivery Coordination
- Facility Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook