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South Calgary Primary Care Network

Medical Office Assistant - Contract

Calgary, AB, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Status: This is a full-time, 12-month contract with the possibility of extension

Schedule: Monday - Friday, evening hours required.

Location: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB

Reports to: Program Manager

Position Summary

The Medical Office Assistant (MOA) is the first point of contact for patients and is responsible for greeting and assisting them, booking appointments, managing incoming calls and multidisciplinary team schedules. This position is key to smooth and efficient clinic operations and supports this by relaying information related to patient appointments, referrals, follow up tasks and data entry.

This position is ideal for someone who thrives in a dynamic environment and enjoys working with diverse teams. The MOAs play a vital role not only in supporting a busy family physician clinic but also in assisting with the broad range of programs offered to patients through SCPCN.

What Does the Role Do?

General administrative and clerical duties, including reception, operating a multiline phone system, and appointment booking/follow-up
Navigate patient phone calls and validate patient information
Process referrals and schedule appointments for patients
Distribute paperwork/screening tools to patients at time of appointment
Prepare private medical billing to patients and third party
Maintain patient records/files/EMR
Receive and distribute incoming correspondence (mail, email, faxes and other)
Complete office tasks such as copying, data entry, couriers and mail
Function as a preceptor and mentor for practicum placement students provided through learning institutions
Assist in the clinic with patient care within the MOA scope of practice
Perform additional duties as required

Who Should Apply?

High School Diploma
Medical Office Assistant or Administration certification is required
Previous experience in a medical office environment within the last five years is preferred
2+ years previous MOA experience preferred
Working knowledge of medical terminology
Previous experience with medical billing and electronic medical records preferred
Proficiency with CHR EMR preferred

What Will Help You Succeed?

Knowledge and experience with basic computer skills and Microsoft Office, with strong data entry skills, consistently delivering quality work with accuracy
Strong interpersonal and verbal and written communication skills
Patient focused orientation and commitment to providing quality services
Strong multi-tasking, time management, and organizational skills with the ability to prioritize workload to meet demands of a fast paced, dynamic clinic environment
Team-oriented with demonstrated ability to develop productive working relationships and partnerships with key internal and external stakeholders and balance diverse and occasionally conflicting stakeholder interests
Strong attention to detail
Self-motivated and self-directed with a demonstrated ability to work with minimal supervision
Ability to work in a confidential capacity with a high level of professionalism and emotional intelligence (EI)
Positive, professional attitude with demonstrated ability to function effectively as a member of an interprofessional team, demonstrated reliability and dependability, and ability to adapt, be flexible and work in an ever-evolving team environment.
Resourcefulness in problem solving (solution focused)

Working Conditions

Normal office and clinic environment
Evening hours required one day a week.
Two supervisory references required
Criminal background and vulnerable sector check required

Why Work At SCPCN?

It takes an outstanding team to deliver exceptional care.

Hello, we’re the South Calgary Primary Care Network. We are change makers, innovators and community builders. We are a uniquely Alberta approach to primary care delivery. We are a group of interprofessional teams and need you to be part of the movement to bring innovative primary health care programs and services to the residents of south Calgary.

Established in February 2006, the South Calgary Primary Care Network (SCPCN) includes the areas south of Anderson Road to the southern, western, and eastern city limits.

Employees of the SCPCN enjoy a comprehensive total compensation package that includes:

Health, vision, and dental benefits
Health spending/wellness account
Professional development account
Generous vacation, sick and flex days
Free parking available at site

The SCPCN culture is defined by 5 core values: Innovation, accountability, integrity, collaboration and wellness. They provide a foundation on which we perform work and conduct ourselves. Our mission is to build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners.

Are you ready to join us lead optimal personal and community wellness now and into the future?

If this sounds like the perfect opportunity for you, simply apply online with your resume and cover letter.

We thank all candidates for applying, however only short-listed candidates will be contacted for an interview.

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More about this job

Responsibilities

Greet and assist patients, manage calls and schedules, book appointments, process referrals, and maintain patient records and electronic medical records. Provide administrative and clerical support, assist with patient care within the MOA scope of practice, and mentor practicum students.

Requirements

A high school diploma and Medical Office Assistant or Administration certification are required; previous medical office experience and at least two years of MOA experience are preferred. Candidates should have medical terminology knowledge, strong computer and data-entry skills, and effective communication, organization, confidentiality, and teamwork abilities.

Skills

Medical Office Administration
Appointment Scheduling
Patient Communication
Referral Processing
Medical Billing
Electronic Medical Records
Medical Terminology
Data Entry
Microsoft Office
Multitasking
Time Management
Organization
Attention to Detail
Interpersonal Communication
Confidentiality
Problem Solving

Benefits

Health, Vision, and Dental Benefits
Health Spending and Wellness Account
Professional Development Account
Vacation Days
Sick Days
Flexible Days
Free Parking

Visa sponsorship

Not detected in the job text

Keywords

Medical Office Assistant
Medical Office Administration
Primary Care
Patient Care
Reception
Appointment Scheduling
Patient Follow-Up
Referral Processing
Medical Billing
Electronic Medical Records
CHR EMR
Medical Terminology
Microsoft Office
Data Entry
Multiline Phone System
Patient Records
Confidentiality
Interprofessional Team
Practicum Student Mentoring
Screening Tools
Correspondence Management
Clinic Operations
Time Management
Problem Solving
Vulnerable Sector Check

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