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SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
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Read and action store communications on in-store web
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R|
Research Assistant - Public Engagement
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SD
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E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
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Southlake Health Community

Operator

Newmarket, ON, Canada
Southlake Health, Canada

Job Category: Administrative/ClericalHospital Location: Newmarket ONJob Type: Permanent, CasualNumber of Positions: 1Union: SEIU CLERICALMinimum - Maximum Hourly Rate: $29.70 - $32.53

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Job details

Pay: Job Category: Administrative/ClericalHospital Location: Newmarket ONJob Type: Permanent, CasualNumber of Positions: 1Union: SEIU CLERICALMinimum - Maximum Hourly Rate: $29.70 - $32.53
Apply by: Nov 10, 2026
Experience: Minimum of 1 year of current related experience in a Call Centre environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Category: Administrative/ClericalHospital Location: Newmarket ONJob Type: Permanent, CasualNumber of Positions: 1Union: SEIU CLERICALMinimum - Maximum Hourly Rate: $29.70 - $32.53

Why Join Our Team?

A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
Hybrid, virtual, and in-person working environment (where applicable).
Progressive health and dental benefit plans.
HOOPP pension plan with employer and employee premium sharing.
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face-to-face interaction at the Information desk or via phone. Central Communications provides information to the public regarding clinic locations, operational hours, and guides them to available resources to support their inquiries. Central Communications supports internal operations by providing emergency team activation, transferring calls, alerting on-call team members, and after-hour contractor/vendor support.

What you’ll be doing:

Central Communications is responsible for providing information to internal teams to appropriately route calls and alert staff on call. They provide sleep room access to on-call staff through badge sign-out and support numerous departments with key access to areas throughout the organization. Central Communications is accountable for initiating the response to all Emergency Codes/situations immediately and supporting departments with on-call and emergent escalations. The Operators support patients and visitors who are coming into the organization, answering inquiries and directing them where to go.

What you bring:

Minimum Grade 12 education
Graduate from a Community College course in 911 and Emergency Services Communications preferred
Minimum of 1 year of current related experience in a Call Centre environment
Previous experience in a hospital setting is an asset
Previous experience on a console and paging system is an asset
Demonstrated ability in interpersonal and communication skills
Demonstrated professional and courteous telephone mannerism
Demonstrated knowledge and understanding of hospital information systems
Demonstrated knowledge of Environmental Services, Transport, and Linen departments is an asset
Regular attendance is a requirement of the position, as is the ability to work shift work, weekends, and overnights to accommodate specific components of the job
Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
Demonstrated excellence in communication, both written and verbal
Demonstrated problem assessment skills
Demonstrated commitment to customer service and teamwork
Demonstrated individual leadership skills
Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team, within a challenging and exciting healthcare environment
Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion
Models’ behaviour that is aligned with the values of Southlake Health.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!

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More about this job

Responsibilities

The Central Communications Operator handles internal and external inquiries, manages physician/staff/patient location, and provides information to the public. They are also responsible for initiating emergency code responses and supporting departments with on-call escalations and key access.

Requirements

Candidates must have a minimum Grade 12 education and at least one year of experience in a call centre environment. Preference is given to those with a community college course in 911 and emergency services communications and previous hospital experience.

Skills

Communication skills
Interpersonal skills
Telephone mannerism
Problem assessment
Customer service
Teamwork
Leadership skills
Emergency response
Hospital information systems
Confidentiality
FIPPA laws
Call centre operations

Benefits

Health benefit plans
Dental benefit plans
HOOPP pension plan
Virtual fitness classes
On-site gym memberships

Visa sponsorship

Not detected in the job text

Keywords

Central Communications
Hospital
Clerical
Administrative
Call Centre
Emergency Codes
Paging System
FIPPA
Healthcare
Patient Support
On-call
Shift work
Diversity and Inclusion
Customer Service
Information Desk

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