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Lead, Integrated Care & Experience
Durham Community Health Centre
Oshawa, Ontario
Full-time
Position Title: Lead, Integrated Care & Experience (1 positions)
Lead, Integrated Care & Experience
Durham Community Health Centre
Pickering, Ontario
Full-time
Position Title: Lead, Integrated Care & Experience (1 positions)
Lead, Integrated Care & Experience
Durham Community Health Centre
Oshawa, Ontario
Full-time
Position Title: Lead, Integrated Care & Experience (1 positions)
Lead, Integrated Care & Experience
Durham Community Health Centre
Pickering, Ontario
Full-time
Position Title: Lead, Integrated Care & Experience (1 positions)
Senior Manager, Client Care
Southwest Ontario Aboriginal Health Access Centre
London, Ontario
As a member of the Senior Leadership Team, the Senior Manager, Client Care is responsible for the strategic leadership, operational oversight and continuous improvement of clinical and…
Manager - Care Access Team - Ottawa
CBI Home Health
Ottawa, ON
Full-time
…of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the…
Manager - Care Access Team - Hamilton
CBI Home Health
Hamilton, ON
Full-time
…of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the…
Social Worker - Integrated Comprehensive Care Program
St. Joseph's Home Care
Hamilton, ON
$22.98 to $50.62 CAD / hour
Part-time
Social Worker – Integrated Comprehensive Care
Manager, Integrated Annual Giving
Baycrest
Toronto, ON
Full-time
Reporting to the Senior Manager, Mid-Level & Direct Response, the Manager, Integrated Annual Giving supports the planning and execution of the Foundation’s direct response and monthly…
Manager, Access, Care & Transitions
Fraser Health
Surrey, BC
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The Manager, Access, Care & Transitions is a key leadership role within Fraser Health’s Integrated Long Term Care & Assisted Living team. Reporting into senior leadership, this position…
Added 19 hours ago
Primary Health Care Manager Southwest 4
HealthCareersInSask.ca
Maple Creek, SK
Full-time
Job Description: The Manager, Primary Health Care, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Manager - Care Access Team - Hamilton
CBI Home Health
Hamilton, ON
Full-time
…of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the…
Manager - Care Access Team - Ottawa
CBI Home Health
Ottawa, ON
Full-time
…of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the…
Care Manager - Therapy Services Hamilton
CBI Home Health
Hamilton, ON
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Manager, Integrated Marketing & Go-To-Market
Saje Natural Wellness
Toronto, ON
Full-time
Reporting to the Director, Integrated Marketing & Go-to-Market, this role leads day-to-day planning and execution for campaigns, product launches, seasonal priorities, and strategic growth…
Marketing Manager, Integrated Marketing & Go-To-Market
Saje Natural Wellness
Toronto, ON
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…have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.</p><p>At Saje, you’ll connect with a dynamic community and make a…
Manager, Integrated Live-In Treatment & Transitional Housing Program
Abiona Centre For Infant & Early Mental Health
Toronto, ON
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The Manager, Integrated LIT and Transitional Housing Program (the “Manager”) contributes to the achievement of the Centre’s mission, vision, strategic directions and objectives by ensuring…
Integrated Insights Manager
Novartis
Toronto, ON
Full-time
Minimum 8 years of experience in integrated insights, market research, business analytics, or commercial strategy in healthcare/pharma.
Added 5 hours ago
Dietitian - Integrated Comprehensive Care Program
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$22.98 to $50.62 CAD / hour
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Integrated Insights Manager
Novartis
Toronto, ON
Full-time
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Operations Manager – Integrated Facilities Services
Dexterra Group
Markham, ON
Full-time
The Operations Manager is responsible for the overall day-to-day delivery of integrated facilities and workplace services at the site. This role provides leadership and direction to…
Operations Manager – Integrated Facilities Services
Dexterra
Markham, ON
$76,000 to $80,000 CAD / year
Full-time
The Operations Manager is responsible for the overall day-to-day delivery of integrated facilities and workplace services at the site. This role provides leadership and direction to…
Manager, Patient Care Clinical Services (ED/ICU/Allied Health/IPAC)
St. Joseph's General Hospital Elliot Lake
Elliot Lake, Ontario
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Join St. Joseph’s General Hospital Elliot Lake as our Manager, Patient Care Clinical Services!
Manager, Shared Care (12 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
Reporting to the Senior Manager, Shared Care & Strategic Initiatives, the Manager, Shared Care manages the SCC&SI’s analytics portfolio that supports SCC initiatives and operations. The…
Manager, Child Care Services (Term)
Toronto District School Board
Toronto, ON
$108,205 to $129,846 CAD / year
Contract
Reporting to the Senior Manager, Early Years and Child Care Services (or designate), the Manager – Child Care Services will be responsible for the oversight, management and/or coordination…

Southwest Ontario Aboriginal Health Access Centre

Senior Manager, Client Care

London, ON, Canada

Pay: Status: Full-time, Permanent Location: London, ON Hours: 35 hours per week Salary: $118,041 – $147,552 per year Paid Time Off: 3 weeks’ vacation, 1 week Management Compensation

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Provides strategic leadership and operational oversight for clinical and integrated health services within an Indigenous-led wholistic model of care. Responsible for managing interdisciplinary teams, ensuring fiscal accountability, and building relationships with Indigenous communities and health system stakeholders.

Requirements

Requires a university degree in a health-related field and at least seven years of progressive senior leadership experience in healthcare, preferably in an Indigenous setting. Registration with a regulated health profession and an RN designation are strongly preferred assets.

Experience

10+ years

Education

bachelor degree

Working hours

35 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Strategic Leadership
Operational Oversight
Clinical Service Delivery
Indigenous Health Care
Trauma-Informed Care
Fiscal Accountability
Stakeholder Relations
Change Management
Quality Improvement
Mentorship
Coaching
Interdisciplinary Team Leadership
Primary Care Operations
Cultural Safety
Relational Accountability
Strategic Planning

Benefits

3 Weeks Vacation
Management Compensation for Overtime
12 Health Days
3 Personal Days
5 Spiritual/Cultural Development Days
Professional Development Opportunities
Birthday Off
Comprehensive Health Insurance
Dental Insurance
Life Insurance

Visa sponsorship

Not detected in the job text

Keywords

Indigenous Health
Wholistic Care
Traditional Healing
Primary Care
Community Health
HOOPP
Cultural Humility
Electronic Medical Record
Health Equity
Trauma-Informed Care
Relational Leadership
Clinical Governance
Integrated Care
Public Health
Healthcare Management

Original job description

FT Senior Manager, Client Care

Status:                                  Full-time, Permanent
Location:                             London, ON
Hours:                                  35 hours per week
Salary:                                  $118,041 – $147,552 per year
Paid Time Off:                   3 weeks’ vacation, 1 week Management Compensation

for Overtime (MCO), 12 health days, 3 personal days, 5

spiritual/cultural development days, professional

development opportunities and your birthday off

Benefits:                              Comprehensive health, dental, life insurance and more
Pension:                              HOOPP (defined benefit pension plan)
Posting Date:                     June 17, 2026
Application Deadline: Open until filled

About SOAHAC

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multi-service Indigenous health and wellness organization. We provide wholistic, culturally grounded care by integrating traditional Indigenous healing and western health practices to support balance and wellness for individuals, families and communities.

SOAHAC’s London site serves First Nations (on- and off-reserve), Inuit and Métis peoples in and around the City of London. SOAHAC provides culturally safe, trauma-informed, relationship-based care that supports balance across the physical, mental, emotional and spiritual aspects of wellness. We work in partnership with Indigenous communities, Elders, Traditional Healers, Knowledge Keepers and interdisciplinary care teams to strengthen wellness, belonging and self-determination.

Position Summary

As a member of the Senior Leadership Team, the Senior Manager, Client Care is responsible for the strategic leadership, operational oversight and continuous improvement of clinical and integrated health services across the organization.

Working within an Indigenous-led, wholistic model of care, the Senior Manager provides leadership to Integrated Care Managers and interdisciplinary teams to ensure the delivery of culturally safe, trauma-informed, relationship-based care that integrates Traditional Healing and western health approaches.

Working collaboratively with other Senior Leaders, the Senior Manager, Client Care ensures the delivery of high-quality services while maintaining fiscal accountability across multiple teams, office locations and clinics. The role is responsible for ensuring services are delivered in accordance with professional standards, contractual obligations, organizational priorities and applicable legislation.

The Senior Manager actively supports the development of leaders and teams through mentorship, coaching and education while fostering a culture of relational accountability, continuous quality improvement, collaboration and service excellence. The position serves as a key organizational leader and representative in Indigenous health, building relationships with communities, partners and health system stakeholders to advance integrated, culturally grounded models of care.

Responsibilities:

Leadership and Strategic Planning

Provide strategic leadership for clinical and integrated health services in alignment with SOAHAC's mission, strategic plan and Indigenous-led model of care.
Lead and support organizational initiatives, service improvements and strategic projects that advance quality, access and integrated care delivery.
Foster a culture of relational leadership, accountability, collaboration, continuous learning and service excellence.
Promote culturally safe, trauma-informed and wholistic approaches to care that integrate Traditional Healing and western health services.

Operational Planning, Management and Delivery

Oversee the operational delivery of health and wellness services across multiple regions, teams and service locations.
Provide leadership, mentorship and support to Integrated Care Managers to ensure effective program operations, service delivery and people leadership.
Support primary care service delivery by providing guidance related to clinic operations, interdisciplinary care models, access improvement and integrated care planning.
Strategically manage human, financial and operational resources to achieve organizational objectives and ensure the effective use of resources.
Collaborate with organizational leaders to support quality improvement, organizational accountability and culturally responsive care.
Ensure compliance with professional standards, organizational policies, contractual obligations and applicable legislation.
Respond to emerging operational issues, risks and service delivery challenges, including emergency and crisis situations.

Stakeholder Relations

Build and maintain strong relationships with Indigenous communities, Elders, Traditional Healers, Knowledge Keepers, health system partners and external stakeholders.
Collaborate with internal and external partners to strengthen service integration, health equity and Indigenous health outcomes.
Represent SOAHAC on relevant committees, working groups and community initiatives.
Provide leadership and expertise in Indigenous health and integrated models of care.

Qualifications & Experience

A university degree in a health-related field or discipline.
Registration with a regulated health profession is strongly preferred. Registered Nurse (RN) designation and experience within primary care, community health or interdisciplinary clinical service delivery are considered significant assets.
Significant recent and relevant senior leadership experience within a health care organization, preferably in an Indigenous health setting, typically acquired through seven (7) or more years of progressive leadership experience.
Demonstrated experience leading or supporting primary care services, community health programs or interdisciplinary clinical teams, with a strong understanding of primary care operations, provider workflows, access management and integrated models of care.
Experience providing leadership, mentorship and support to leaders responsible for clinical service delivery and multidisciplinary health care teams.
Experience developing and implementing strategic plans, operational plans and organizational priorities within a complex multi-stakeholder environment.
Strong understanding of health system integration, quality improvement principles and service delivery within community-based health care settings.
Demonstrated success leading interdisciplinary teams through collaboration, change management and continuous improvement initiatives.
Experience working respectfully with First Nations, Inuit and Métis peoples, communities and organizations.
Knowledge of Indigenous determinants of health, cultural safety, trauma-informed care and Indigenous-led models of wellness.
Demonstrated commitment to relational leadership, cultural humility, reflective practice and continuous learning.

Proficiency with Microsoft Office and electronic medical record systems
Valid driver’s license, reliable vehicle and ability to travel within the London region, as well to other SOAHAC sites or provincially

Satisfactory and current Police Record Check is required
Up-to-date immunization documentation in accordance with organizational requirements

Leaders at SOAHAC are expected to model relational accountability, humility, collaboration and respect in all interactions with staff, clients, communities and partners.

This position may include additional responsibilities as required to support organizational priorities.

SOAHAC values diversity and is an equal opportunity employer. Hiring preference will be given to qualified Indigenous applicants (please self-identify). SOAHAC is committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please advise Human Resources.

To Apply:Please submit your resume and cover letter through the link below:

Senior Manager, Client Care | Dayforce Jobs

Learn more about SOAHAC at: www.soahac.on.ca

Please note that our applicant tracking system may use automated tools, including artificial intelligence (AI), to support aspects of the recruitment process. All hiring decisions are made by our team.

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