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Southwest Properties

Concierge

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Join Us in Creating the Best Places to Live, Shop, Work & Play

As a Concierge, you’ll become highly skilled in providing exceptional customer service to our residents.

We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.

____________________________________________________________________________________

Here's a Few Reasons Why We Love Where We Work

Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)
Employee & Family Assistance Program
4% Matching GRRSP program
Annual Health and Wellness Incentives
Employee Transit Allowance
Educational Reimbursement for Eligible Employees/Programs
Social Events
Charitable Donation Matching Program
1 Paid Volunteer Day for an Organization of your Choice
2 Personal Days Annually
Employee Discount Program

____________________________________________________________________________________

What Your Day Will Look Like

As a Concierge, you will be the main contact for all resident requests and concerns. You will provide information on building amenities and available units to prospective residents and conduct regular rounds of the complex. This is a Floater role that supports multiple mixed-use residential buildings in Downtown Halifax.

Hours of Work: 12-hour shifts, including overnights (7am - 7pm; 7pm-7am). Flexibility to work a variety of shifts including days, evenings, weekends, and holidays.

Work Location: Concierge desk, with rounds of entire complex required. Cross-training at all Southwest Properties buildings, all located in Downtown Halifax.

____________________________________________________________________________________

What You'll be Responsible For

Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.
Maintain a visible, accessible, and approachable presence in the building.
Provide local information and recommendations to residents via the concierge directory.
Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.
Liaise with the Housekeeping staff to ensure overall cleanliness of the building.
Respond to minor maintenance requests with assistance & training from the Maintenance team.
Check-in Premiere Executive Suites guests.
Coordinate move-in and move-out inspections; provide keys and elevator service.
Liaise with moving companies to ensure efficient service.
Control all access to the complex and maintain the master key control system.
Report maintenance and housekeeping issues as required.
Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.
Ensure parking lots are clear of unauthorized vehicles; issue tickets where appropriate.
Update and maintain the daily task log and complete daily checklists.
Maintain all master files for door swipes, garage remotes, parking, and storage assignments.
Enforce rules of the complex.
Remain fully conversant and compliant at all times with emergency response standards; report on all incidents, accidents, and safety hazards.
Respond to issues such as noise complaints within the complex including pool and terrace area.
Ensure safety and maintenance of pool and terrace area.
Execute all reasonable additional assignments determined by the Property Manager, Assistant Property Manager, or any member of the team at Southwest Properties.

____________________________________________________________________________________

Your Environment

You may encounter periods of high stress, sitting or standing for long periods, and occasional heavy lifting. On a regular basis, you will use various security, entry, and computer systems. Weather (seasonal duties) and resident issues are factors in the completion of your duties. You may experience large crowds and irate residents.

____________________________________________________________________________________

What Will Help You Succeed

You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Southwest, we would love to hear from you.

Our ideal candidate has 1-2 years in a similar role, customer service & sales training, and experience in the service industry and security. High school education is required, and a diploma in hospitality (or equivalent) is considered an asset.

Exceptional customer service
High degree of confidentiality and reliability
Ability to perform assigned duties with minimal supervision
Proficient computer skills including Microsoft Office
Strong multitasking and organizational skills
Proven ability to plan, organize, and prioritize work
Strong attention to detail with a high level of quality

Position requires Criminal Records Check Completion.

____________________________________________________________________________________

People are at the Heart of Everything We Do

Southwest Properties is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.

____________________________________________________________________________________

Thank you for your interest in Southwest Properties. Those chosen for an interview will be contacted.

We are a team of individuals who get joy from bringing joy to others.

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More about this job

Responsibilities

The Concierge serves as the primary point of contact for residents, managing requests, building access, and security monitoring. They also coordinate deliveries, oversee move-in/move-out processes, and perform regular rounds to ensure building safety and cleanliness.

Requirements

The ideal candidate has 1-2 years of experience in customer service, sales, or security, along with strong organizational and communication skills. A high school diploma is required, while a hospitality diploma is considered an asset.

Skills

Customer service
Communication
Multitasking
Organizational skills
Conflict resolution
Security monitoring
Computer proficiency
Microsoft Office
Attention to detail
Problem solving
Building maintenance
Access control
Record keeping
Emergency response
Sales
Hospitality

Benefits

Health coverage
Dental coverage
Employee and family assistance program
4% matching GRRSP program
Annual health and wellness incentives
Employee transit allowance
Educational reimbursement
Social events
Charitable donation matching program
Paid volunteer day
Personal days
Employee discount program

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Customer Service
Security
Building Amenities
Residential
Property Management
Access Control
Maintenance
Housekeeping
Microsoft Office
Emergency Response
Hospitality
Sales
Multitasking
Record Keeping
Parking Management
HVAC Systems
Communication
Professionalism
Safety Hazards
Criminal Records Check

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