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Added 2 hours ago
CO
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Added 8 hours ago
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Added 8 hours ago
PN
Bilingual Technical Helpdesk Analyst L1
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Niagara-on-the-Lake, ON
- $40,000 to $51,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.

Sovereign Insurance

Associate Claims Bordereau Analyst

Calgary, AB, Canada
Vancouver, BC, Canada
Winnipeg, MB, Canada

Expected salary range $50,280 to $83,800 · Full-time

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Job details

Pay: Expected salary range $50,280 to $83,800
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company: Sovereign Insurance Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English.

The Opportunity:

At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow - your success crowns ours.

We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.

That shared commitment strengthens our culture and moves us forward - together. That’s the Crown Effect.

This role supports the automation and processing of Claims bordereau submissions from brokers and MGAs across Canada (excluding Quebec). Working under the guidance of senior Claims professionals and management, the incumbent helps ensure processing activities and automation initiatives are completed accurately and align with business growth objectives. The position contributes to process improvements, data accuracy, and operational efficiency through established procedures and workflows. Decision-making is focused on assigned tasks, with supervisory support available when guidance is required. Strong attention to detail is essential, as errors can have financial impacts and affect downstream operations.

How you will create impact:

Support the accurate and timely processing of broker and MGA Claims bordereau submissions by creating, maintaining, and enhancing upload tool templates.
Ensure new bordereau programs meet required data and formatting standards to enable successful system uploads and processing.
Validate claims data quality and reserve setup accuracy, investigating discrepancies and collaborating with external partners to resolve missing or inaccurate information.
Provide operational support to brokers and MGA partners by facilitating the upload and management of large volumes of claims data.
Conduct testing and quality assurance activities to identify, troubleshoot, and resolve upload issues before deployment to production environments.
Perform manual data entry and claims record updates for submissions that cannot be processed through automated upload tools.
Partner with Operations and IT teams to support the development, maintenance, testing, and continuous improvement of bordereau processing tools, documentation, and workflows.
Contribute to process optimization by maintaining training materials, documenting procedures, and recommending enhancements that improve efficiency, accuracy, and scalability.

To join our team:

A college diploma and 2–4 years of relevant professional experience, preferably within the insurance industry.
Intermediate to advanced Microsoft Excel skills, including experience working with large datasets and performing detailed data analysis.
Experience in commercial insurance, with a strong preference for claims-related knowledge and at least 3 years of exposure to commercial insurance processes.
An understanding of the role of Claims within the insurance lifecycle, including commercial insurance products, principles, and practices.
Knowledge of process improvement and automation concepts, with the ability to identify opportunities to enhance efficiency and effectiveness.
Strong verbal and written communication skills, with the ability to clearly present information, share ideas, and collaborate with diverse stakeholders.
Proven ability to build and maintain effective working relationships across teams, departments, and external business partners.
A continuous improvement mindset, with a strong commitment to supporting organizational goals, driving positive change, and contributing to operational excellence.

How you will succeed:

You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches.
You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Room to grow with confidence - build your career, contribute your ideas, and see the impact of your work.
A culture that values you - inclusive, collaborative, and respectful, where different perspectives are encouraged and heard.
Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs.
Support for your well-being - a holistic approach to physical, mental, social, and financial wellness.
Pride in purpose - being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

Salary information

Expected salary range $50,280 to $83,800

Salary placement

The salary amount for the successful candidate is determined by Sovereign in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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More about this job

Responsibilities

The role involves supporting the automation and processing of claims bordereau submissions while ensuring data accuracy and system upload integrity. The incumbent will collaborate with internal teams and external partners to troubleshoot issues, maintain documentation, and drive process improvements.

Requirements

Candidates must possess a college diploma and 2-4 years of relevant professional experience, preferably within the insurance industry. Strong proficiency in Microsoft Excel and a solid understanding of commercial insurance claims processes are essential for this position.

Skills

Claims processing
Bordereau management
Data analysis
Microsoft Excel
Commercial insurance
Process improvement
Automation
Quality assurance
Data validation
Stakeholder collaboration
Documentation
Troubleshooting
Attention to detail
Communication
Insurance lifecycle

Benefits

Competitive salary
Variable compensation
Benefits
Pension
Paid time off
Development programs
Recognition programs
Holistic wellness support

Visa sponsorship

Not detected in the job text

Keywords

Claims
Bordereau
Insurance
Commercial Insurance
Data Entry
Automation
Process Optimization
Microsoft Excel
Quality Assurance
Data Analysis
Operations
IT Collaboration
Reserve Setup
Broker Support
MGA
Workflow Management
System Testing
Reporting
Data Accuracy
Financial Impact

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