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Added 18 mins ago
Director, Enterprise Contact Centre Operations
GreenShield
Windsor, ON
Full-time
In partnership with Enterprise Service leaders, the Director advances automation, process optimization and AI-enabled ways of working, while building an engaged, inclusive and accountable…
Added 19 mins ago
Director, Content Collections
Clio
Canada
Full-time
Where each Content Manager owns one or more jurisdictions end to end, this role owns the system they operate in; the standards that make collections comparable, the capital allocation that…
Added 19 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College
Ottawa, ON
Full-time
…into practical workplace solutions. Reporting to the Associate Manager, Employee Learning and Development and working closely with the Director, Artificial Intelligence, you will partner…
Added 34 mins ago
Customer Experience Leader - Regina, SK
Indigo Books & Music
Regina, SK
$16.35 to $24.55 CAD / hour
Full-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 48 mins ago
Manager, Origination
Beacon Holdings
Toronto, ON
Full-time
As a Manager of Origination, you will own and drive Beacon's acquisition pipeline efforts within a defined set of verticals - leading the end-to-end sourcing and relationship management…
Added 48 mins ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
This is a permanent, senior individual contributor role operating with significant independence. The Senior Manager leads change management strategy and execution across a complex,…
Added 1 hour ago
Customer Experience Leader - Regina, SK
Indigo
Regina, SK
$16.35 to $24.55 CAD / hour
Full-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 1 hour ago
Director, Wealth Digital AI Platforms & Technology Delivery
BMO
Toronto, ON · BMOPLACE
Full-time
…architects, and executive stakeholders, the role will ensure AI-enabled solutions are delivered on schedule, aligned with enterprise standards, and integrated effectively within the broader…
Added 1 hour ago
Project Manager FCC
Fidelity Canada
Toronto, ON
Full-time
The Project Manager will support the planning and delivery of FCC’s core digital platform and associated initiatives. The Project Manager will be responsible for successful planning and…
Added 2 hours ago
Assistant Manager, Innovation
Bimbo Canada
Toronto, ON · Etobicoke, ON
Full-time
The Assistant Innovation Manager helps turn consumer-first ideas into meaningful, commercially viable innovation across a wide portfolio of brands. Reporting to the Innovation Manager and…
Added 2 hours ago
Manager, Capital Planning
Couche-Tard
Laval, QC
Internship
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 2 hours ago
Implementation Consultant
Prophix
Remote, Canada
Remote
…higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better…
Added 2 hours ago
Localization Technical Program Manager
Avetta, LLC
Calgary, AB
$115,000 to $149,000 CAD / year
Avetta is seeking a highly skilled Localization Technical Program Manager to set technical direction and serve as an embedded partner across Product, Engineering, UX/UI, Localization, and…
Added 2 hours ago
Lab Microbiologist- 1st Shift- Corporate Lab (Springdale, AR)
Tyson Foods
Springdale, NB
Full-time
Assist in planning, development, method modification, validation, and evaluation of new or existing testing applications and test results.
Added 2 hours ago
Implementation Consultant
Prophix
Toronto, ON · Etobicoke, ON
$75,000 to $86,000 CAD / year
Full-time
…higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better…
Added 2 hours ago
Application Architect
Pollard Digital Solutions
Winnipeg, MB
Full-time
Reporting to the Manager, Application Architecture, the incumbent works hands-on with Software Engineering, Product Management, Quality Assurance, and Developer Operations teams to guide…
Added 3 hours ago
Manager, Indirect Tax Services
BDO
Oakville, ON · Toronto, ON
Full-time
We are seeking a Manager to join our growing Indirect Tax team. This is an excellent opportunity for an experienced tax professional who is passionate about advisory work, enjoys solving…
Added 3 hours ago
Duty Manager
Northland Properties
Saskatoon, SK
We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics…
Added 4 hours ago
Sr. Analyst, Financial Planning & Analysis
RioCan
Toronto, ON
Full-time
This role is located at our Yonge Eglinton Centre Office. Reporting to the Manager, Financial Planning & Analysis, this role plays a key part in supporting RioCan’s forecasting, budgeting,…
Added 4 hours ago
PR Manager
BENEFIT COSMETICS SERVICES
Toronto, ON
$70,000 to $80,000 CAD / year
Contract
We’re seeking a strategic and connected PR Manager to lead Benefit Canada’s PR, media and influencer strategy. In this role, you’ll develop and execute innovative, on-brand initiatives that…
Added 4 hours ago
Senior Manager, Indirect Tax Services
BDO
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Oakville, ON · Toronto, ON
Full-time
We are seeking a Senior Manager to join our growing Indirect Tax Services practice. As a trusted advisor to clients across a variety of industries, you will work closely with partners,…
Added 4 hours ago
Manager - People Operations
StepStone Group
Fredericton, NB
$88,500 to $147,500 CAD / year
The Manager - People Operations is responsible for leading all facets of HR Operations including systems, processes, policies, compliance, and day-to-day HR operations while ensuring…
Added 5 hours ago
Manager, Capital Planning
Circle K
Laval, QC
Full-time
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 5 hours ago
Business Analyst - Regulatory Affairs and Delivery Modernization
Real Estate Council of Ontario
Toronto, ON · Etobicoke, ON
$83,900 to $104,888 CAD / year
Full-time
Under the direction of the Manager, Regulatory Compliance Programs, and working closely with Regulatory leadership, the Business Analyst conducts research and analysis to (re)design systems…
Added 5 hours ago
Assistant Director, Endpoint Management
Bank of Canada
Ottawa, ON
Full-time
Provide leadership, coaching and development opportunities to build a high-performing and engaged team.

Space Ops

Account Manager

Hamilton, ON, Canada

Pay: $70,000 to $80,500 CAD / year
Job type: Full-time
Apply by: Mar 23, 2027
Experience: 3+ years of experience in account management, customer success, client relationship management, or a related role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Client Relationship Management

You will build and maintain strong client partnerships by:

Serving as the primary point of contact for assigned client accounts
Developing trusted relationships with key client stakeholders and decision-makers
Conducting regular meetings to understand client goals, priorities, and business needs
Ensuring timely resolution of client inquiries, concerns, and service-related issues
Proactively identifying opportunities to strengthen client engagement and satisfaction

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing client relationships through additional products and services
Developing account plans that align customer objectives with organizational solutions
Preparing proposals, presentations, and business reviews for clients
Collaborating with Sales and Leadership to support contract renewals and business development initiatives
Monitoring account performance and recommending strategies to maximize client value

Project Coordination & Service Delivery

You will ensure successful client outcomes by:

Coordinating with internal teams to ensure timely delivery of products, services, and projects
Managing client expectations, project timelines, and key deliverables
Facilitating communication between clients and internal stakeholders throughout project lifecycles
Monitoring project progress and addressing risks or challenges proactively
Ensuring all client commitments are delivered with accuracy, quality, and professionalism

Client Success & Operational Support

You will strengthen customer success by:

Monitoring client satisfaction and acting on feedback to improve the customer experience
Maintaining accurate account documentation, activity records, and CRM information
Preparing reports and account summaries for leadership and clients
Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
Supporting onboarding activities for new clients and ensuring a seamless transition into ongoing account management

Continuous Improvement & Strategic Partnership

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and client service delivery
Sharing client insights to support product improvements and business planning
Staying informed on industry trends, market developments, and competitor activity
Supporting strategic initiatives that improve customer retention and long-term partnerships
Taking ownership of special projects and initiatives that support business growth

What We're Looking For

3+ years of experience in account management, customer success, client relationship management, or a related role
Demonstrated ability to build and maintain strong client relationships
Experience managing multiple accounts and competing priorities in a fast-paced environment
Strong business acumen and problem-solving abilities
Experience preparing presentations, business reviews, and client-facing communications
Proficiency with CRM systems and Microsoft Office Suite
Excellent organizational, negotiation, and time management skills
Strong written and verbal communication skills
Ability to collaborate effectively across cross-functional teams

Compensation & Perks

$70,000 – 80,500 Annual Compensation
Annual Bonus
Health & Dental Benefits
Health & Wellness Spending Accounts
Perkopolis Staff Discounts
On-site Gym + Planet Fitness Membership Concession
Coffee Bar with Barista + Unlimited Snacks
Monthly Events, Friday Lunches & Daily Breakfast
Professional Growth & Development Opportunities

Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI Disclosure: As part of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed and validated by our recruitment team.

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More about this job

Responsibilities

Manage client relationships as the primary contact, resolve issues, and support satisfaction, retention, and account growth. Coordinate internal teams and client deliverables, maintain account records, monitor performance, and share client insights to improve service and business outcomes.

Requirements

Requires 3 or more years of experience in account management, customer success, client relationship management, or a related role, with the ability to manage multiple accounts and priorities. Candidates should have strong communication, organization, negotiation, time-management, problem-solving, and business skills, along with CRM and Microsoft Office proficiency.

Skills

Account Growth
Business Development
Strategic Planning
Project Coordination
Customer Success
Cross-Functional Collaboration
Problem-Solving
Business Acumen
Presentation Preparation
Negotiation
Organization
Time Management
Written Communication
Verbal Communication
CRM Systems

Benefits

Annual Bonus
Health And Dental Benefits
Health And Wellness Spending Accounts
Perkopolis Staff Discounts
On-Site Gym
Planet Fitness Membership
Barista Coffee Bar
Unlimited Snacks
Monthly Events
Friday Lunches
Daily Breakfast
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Success
Account Growth
Business Development
Strategic Planning
Account Plans
Contract Renewals
Project Coordination
Service Delivery
Client Satisfaction
Customer Retention
CRM Systems
Microsoft Office Suite
Business Reviews
Client Presentations
Cross-Functional Collaboration
Invoicing
Onboarding
Market Trends
Competitor Activity
Financial Services

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