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Added 5 mins ago
Design Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Our client is seeking a Design Manager to lead design coordination and support the successful delivery of commercial and multifamily projects. This role oversees design coordinators,…
Added 5 mins ago
Senior Project Manager, Transportation Infrastructure – Project Delivery
Parsons Corporation
Burnaby, BC
Full-time
Parsons is looking for an amazingly talented Senior Project Manager, Transportation Infrastructure – Project Delivery to join our team!
Added 5 mins ago
Customer Growth Marketing Manager
FacilityOS
Toronto, ON · North York, ON
$85,000 to $110,000 CAD / year
Full-time
We are looking for a results-driven Customer Growth Marketing Manager to own FacilityOS’s customer expansion and advocacy marketing programs. You will build scalable, measurable campaigns…
Added 5 mins ago
Project Delivery Manager
Tenom Technologies Inc
Toronto, ON · Winnipeg, MB
Full-time
The Project Delivery Manager is a leadership role that blends people management, client advisory, and hands-on technical expertise, based out of Winnipeg, Manitoba. You'll lead a…
Added 5 mins ago
Manager, Facility Operations
YBC
Prince George, BC
$68,000 to $80,000 CAD / year
Full-time
The Manager, Facilities reports to the Director, Facility Operations and works collaboratively with all YMCA supervisors and support staff. The successful applicant oversees the facilities…
Added 5 mins ago
Manager, Strategic and Academic Initiatives
University of British Columbia
Kelowna, BC · UBCO | Arts Building (ART)
$7,158.42 to $10,292.25 CAD / month
Full-time
…and Directors. This role will provide advice, guidance, and project management support to the academic and administrative units across the Faculty to ensure integration, communication, and…
Added 5 mins ago
Business Systems Analyst
PCL Construction
Edmonton, AB
Supports end users, troubleshoots issues, and streamlines service delivery.
Added 20 mins ago
Success Operations Analyst I
Thumbtack
Remote, Canada
Full-time · Remote
…work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what…
Added 20 mins ago
Procurement Co-op
Veolia Environnement SA
Oakville, ON
Internship
Collaborate with project execution teams to track delivery timelines and flag potential schedule conflicts early.
Added 35 mins ago
Project Manager
WSP
Terrace, BC
Full-time
We’re excited to welcome a Project Manager / Project Engineer to our growing team in Terrace, British Columbia. In this role, you’ll support the delivery of complex, multidisciplinary heavy…
Added 50 mins ago
Assistant Vice President, Client Integration
The Citco Group Limited
NS · NS, Canada
Full-time
The role of an Client Integration Manager involves leading projects or elements of large engagements, including client integration, service delivery and sales support. The Manager is…
Added 50 mins ago
Project Manager
FISPAN
Vancouver, BC
Full-time
Develop repeatable and scalable processes to improve project quality and delivery
Added 50 mins ago
Project Coordinator / Integrator - Entry Level
MDS Aero Support Corporation
Ottawa, ON
Full-time
The Projects and Systems Engineering departments work as a team to manage and deliver a project. As a Project Integrator, you’ll be a part of the Project Operations team responsible for the…
Added 50 mins ago
Training Services Coordinator
KF Aerospace
Kelowna, BC
$52,000 to $65,000 CAD / year
Full-time
…highly skilled workforce. Our passion for our craft fuels every project we…
Added 1 hour ago
Manager, Application Services | Gestionnaire, applications en ligne (2026-832)
Canada Deposit Insurance Corporation (CDIC) | Société d'assurance-dépôts du Canada (SADC)
Ottawa, ON
Full-time
As a Manager, Application Services, you will be responsible for coordinating application service delivery and support for custom-developed and COTS (Commercial Off-the-Shelf) applications.…
Added 1 hour ago
Logistics Coordinator/Coordonnateur ou coordonnatrice de la logistique (Calgary)
Konica Minolta Business Solutions Canada
Calgary, AB
Full-time
Coordinate with Service, Admin, and third-party logistics service providers regarding on-time delivery to the client.
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 1 hour ago
IT Project Manager – Azure Cloud
ITMC Systems, Inc
Toronto, ON
Contract
We are seeking an experienced IT Project Manager – Azure Cloud to lead enterprise Azure cloud, data, analytics, infrastructure, and application modernization projects.
Added 1 hour ago
Technical Project Manager
GSPANN Technologies, Inc
Vancouver, BC
Contract
We are seeking an experienced, hands-on Technical Project Manager to work on multiple large scale, complex, and cross-functional programs.. You would closely work with stakeholders for…
Added 1 hour ago
Sales Account Manager (Healthcare Market Research)
iData Research
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…Sales Account Executive to lead client relationships, drive project execution, and contribute to the continued expansion of our…
Added 1 hour ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC Global Services Limited
Toronto, ON
As an Embedded Banking Program Information Technology (IT) Delivery Manager you will own enterprise-scale technology delivery for embedded banking solutions spanning complex partner…
Added 1 hour ago
Senior Project Manager
National Research Council Canada
Ottawa, ON
…defence innovation ecosystem. On any given day, the Senior Project Manager might help a Project Manager resolve a delivery challenge, work through program budgets and priorities, develop…
Added 1 hour ago
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
Position Reports to: Manager, Infrastructure Management & Operations
Added 1 hour ago
Group Manager II, Funding and Cash Management
TD
Toronto, ON
Full-time
Oversee day‑to‑day operational delivery, ensuring service standards, controls, and key risk requirements are met.
Added 1 hour ago
Customer Marketing Manager - eCom
Molson Coors
Toronto, ON
In the role of eCommerce Customer Marketing Manager working in Toronto, ON, you will be part of the Omnichannel Digital team, nested in our Strategy and Capabilities function. The CMM will…

Space Ops

Account Manager

Hamilton, ON, Canada

Pay: $70,000 to $80,500 CAD / year
Job type: Full-time
Apply by: Mar 23, 2027
Experience: 3+ years of experience in account management, customer success, client relationship management, or a related role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Client Relationship Management

You will build and maintain strong client partnerships by:

Serving as the primary point of contact for assigned client accounts
Developing trusted relationships with key client stakeholders and decision-makers
Conducting regular meetings to understand client goals, priorities, and business needs
Ensuring timely resolution of client inquiries, concerns, and service-related issues
Proactively identifying opportunities to strengthen client engagement and satisfaction

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing client relationships through additional products and services
Developing account plans that align customer objectives with organizational solutions
Preparing proposals, presentations, and business reviews for clients
Collaborating with Sales and Leadership to support contract renewals and business development initiatives
Monitoring account performance and recommending strategies to maximize client value

Project Coordination & Service Delivery

You will ensure successful client outcomes by:

Coordinating with internal teams to ensure timely delivery of products, services, and projects
Managing client expectations, project timelines, and key deliverables
Facilitating communication between clients and internal stakeholders throughout project lifecycles
Monitoring project progress and addressing risks or challenges proactively
Ensuring all client commitments are delivered with accuracy, quality, and professionalism

Client Success & Operational Support

You will strengthen customer success by:

Monitoring client satisfaction and acting on feedback to improve the customer experience
Maintaining accurate account documentation, activity records, and CRM information
Preparing reports and account summaries for leadership and clients
Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
Supporting onboarding activities for new clients and ensuring a seamless transition into ongoing account management

Continuous Improvement & Strategic Partnership

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and client service delivery
Sharing client insights to support product improvements and business planning
Staying informed on industry trends, market developments, and competitor activity
Supporting strategic initiatives that improve customer retention and long-term partnerships
Taking ownership of special projects and initiatives that support business growth

What We're Looking For

3+ years of experience in account management, customer success, client relationship management, or a related role
Demonstrated ability to build and maintain strong client relationships
Experience managing multiple accounts and competing priorities in a fast-paced environment
Strong business acumen and problem-solving abilities
Experience preparing presentations, business reviews, and client-facing communications
Proficiency with CRM systems and Microsoft Office Suite
Excellent organizational, negotiation, and time management skills
Strong written and verbal communication skills
Ability to collaborate effectively across cross-functional teams

Compensation & Perks

$70,000 – 80,500 Annual Compensation
Annual Bonus
Health & Dental Benefits
Health & Wellness Spending Accounts
Perkopolis Staff Discounts
On-site Gym + Planet Fitness Membership Concession
Coffee Bar with Barista + Unlimited Snacks
Monthly Events, Friday Lunches & Daily Breakfast
Professional Growth & Development Opportunities

Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI Disclosure: As part of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed and validated by our recruitment team.

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More about this job

Responsibilities

Manage client relationships as the primary contact, resolve issues, and support satisfaction, retention, and account growth. Coordinate internal teams and client deliverables, maintain account records, monitor performance, and share client insights to improve service and business outcomes.

Requirements

Requires 3 or more years of experience in account management, customer success, client relationship management, or a related role, with the ability to manage multiple accounts and priorities. Candidates should have strong communication, organization, negotiation, time-management, problem-solving, and business skills, along with CRM and Microsoft Office proficiency.

Skills

Account Growth
Business Development
Strategic Planning
Project Coordination
Customer Success
Cross-Functional Collaboration
Problem-Solving
Business Acumen
Presentation Preparation
Negotiation
Organization
Time Management
Written Communication
Verbal Communication
CRM Systems

Benefits

Annual Bonus
Health And Dental Benefits
Health And Wellness Spending Accounts
Perkopolis Staff Discounts
On-Site Gym
Planet Fitness Membership
Barista Coffee Bar
Unlimited Snacks
Monthly Events
Friday Lunches
Daily Breakfast
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Success
Account Growth
Business Development
Strategic Planning
Account Plans
Contract Renewals
Project Coordination
Service Delivery
Client Satisfaction
Customer Retention
CRM Systems
Microsoft Office Suite
Business Reviews
Client Presentations
Cross-Functional Collaboration
Invoicing
Onboarding
Market Trends
Competitor Activity
Financial Services

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