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Added 2 mins ago
Senior Manager, Manufacturing
OmniaBio
Hamilton, ON
$135,000 to $145,000 CAD / year
Full-time
…innovative approach supports end-to-end CDMO services - from development through GMP manufacturing and scale-up - helping clients accelerate the path to market for transformative…
Added 3 mins ago
Store Manager - BOSS Store, Saint-Foy
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Other
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Assistant Store Manager - HUGO Outlet, Cross Iron Mills
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Store Manager - BOSS Store, West Edmonton Mall
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…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 17 mins ago
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Added 32 mins ago
Territory Sales Manager- Eastern Canada
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…keeping the big picture in mind. In addition, the territory manager must be highly self-motivated, have a positive attitude and be resourceful and enthusiastic about sales and continued…
Added 32 mins ago
Customer Success Manager
MissionPerform
Mississauga, ON
$75,000 to $110,000 CAD / year
MissionPerform is seeking a Customer Success Manager to serve as the primary business point of contact for our customers and to own the full lifecycle of customer engagement - from proposal…
Added 46 mins ago
Manager, HR Business Partners (HRBP)
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Winnipeg, MB
Full-time
The Government of Manitoba is seeking experienced HR Professionals in the role of Manager, HR Business Partners. As an integral member within the HR Business Services team, you will play a…
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Outreach Program Manager
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Added 46 mins ago
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Added 46 mins ago
Project Manager - Cables and Transformers
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Full-time
Position: Project Manager - Cables and Transformers
Added 46 mins ago
Customer Service Representative
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AB · Edmonton, AB
$40,000 to $50,000 CAD / year
Full-time
Participate in industry-leading training and development programs.
Added 46 mins ago
Sales Representative
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Full-time
…within Western Canada. Reporting to the Sales and Business Development Manager, this role utilizes a consultative sales approach to understand client needs and provide tailored solutions…

Space Ops

Account Manager

Hamilton, ON, Canada

Pay: $70,000 to $80,500 CAD / year
Job type: Full-time
Apply by: Mar 23, 2027
Experience: 3+ years of experience in account management, customer success, client relationship management, or a related role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Client Relationship Management

You will build and maintain strong client partnerships by:

Serving as the primary point of contact for assigned client accounts
Developing trusted relationships with key client stakeholders and decision-makers
Conducting regular meetings to understand client goals, priorities, and business needs
Ensuring timely resolution of client inquiries, concerns, and service-related issues
Proactively identifying opportunities to strengthen client engagement and satisfaction

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing client relationships through additional products and services
Developing account plans that align customer objectives with organizational solutions
Preparing proposals, presentations, and business reviews for clients
Collaborating with Sales and Leadership to support contract renewals and business development initiatives
Monitoring account performance and recommending strategies to maximize client value

Project Coordination & Service Delivery

You will ensure successful client outcomes by:

Coordinating with internal teams to ensure timely delivery of products, services, and projects
Managing client expectations, project timelines, and key deliverables
Facilitating communication between clients and internal stakeholders throughout project lifecycles
Monitoring project progress and addressing risks or challenges proactively
Ensuring all client commitments are delivered with accuracy, quality, and professionalism

Client Success & Operational Support

You will strengthen customer success by:

Monitoring client satisfaction and acting on feedback to improve the customer experience
Maintaining accurate account documentation, activity records, and CRM information
Preparing reports and account summaries for leadership and clients
Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
Supporting onboarding activities for new clients and ensuring a seamless transition into ongoing account management

Continuous Improvement & Strategic Partnership

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and client service delivery
Sharing client insights to support product improvements and business planning
Staying informed on industry trends, market developments, and competitor activity
Supporting strategic initiatives that improve customer retention and long-term partnerships
Taking ownership of special projects and initiatives that support business growth

What We're Looking For

3+ years of experience in account management, customer success, client relationship management, or a related role
Demonstrated ability to build and maintain strong client relationships
Experience managing multiple accounts and competing priorities in a fast-paced environment
Strong business acumen and problem-solving abilities
Experience preparing presentations, business reviews, and client-facing communications
Proficiency with CRM systems and Microsoft Office Suite
Excellent organizational, negotiation, and time management skills
Strong written and verbal communication skills
Ability to collaborate effectively across cross-functional teams

Compensation & Perks

$70,000 – 80,500 Annual Compensation
Annual Bonus
Health & Dental Benefits
Health & Wellness Spending Accounts
Perkopolis Staff Discounts
On-site Gym + Planet Fitness Membership Concession
Coffee Bar with Barista + Unlimited Snacks
Monthly Events, Friday Lunches & Daily Breakfast
Professional Growth & Development Opportunities

Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI Disclosure: As part of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed and validated by our recruitment team.

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More about this job

Responsibilities

Manage client relationships as the primary contact, resolve issues, and support satisfaction, retention, and account growth. Coordinate internal teams and client deliverables, maintain account records, monitor performance, and share client insights to improve service and business outcomes.

Requirements

Requires 3 or more years of experience in account management, customer success, client relationship management, or a related role, with the ability to manage multiple accounts and priorities. Candidates should have strong communication, organization, negotiation, time-management, problem-solving, and business skills, along with CRM and Microsoft Office proficiency.

Skills

Account Growth
Business Development
Strategic Planning
Project Coordination
Customer Success
Cross-Functional Collaboration
Problem-Solving
Business Acumen
Presentation Preparation
Negotiation
Organization
Time Management
Written Communication
Verbal Communication
CRM Systems

Benefits

Annual Bonus
Health And Dental Benefits
Health And Wellness Spending Accounts
Perkopolis Staff Discounts
On-Site Gym
Planet Fitness Membership
Barista Coffee Bar
Unlimited Snacks
Monthly Events
Friday Lunches
Daily Breakfast
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Success
Account Growth
Business Development
Strategic Planning
Account Plans
Contract Renewals
Project Coordination
Service Delivery
Client Satisfaction
Customer Retention
CRM Systems
Microsoft Office Suite
Business Reviews
Client Presentations
Cross-Functional Collaboration
Invoicing
Onboarding
Market Trends
Competitor Activity
Financial Services

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