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Added 12 mins ago
Global Fulfillment Strategy Manager
lululemon
Toronto, ON
Full-time
The Strategy Manager is a core member of lululemon's Global Fulfillment Strategy team, responsible for both the analytical rigor and strategic execution that underpin fulfillment strategy…
Added 13 mins ago
Manager, Security & Life Safety
Cadillac Fairview
Richmond, BC
Full-time
The Manager, Security & Life Safety will manage all operational aspects of security, resilience, and life safety programs at a designated CF property to ensure a safe and welcoming…
Added 27 mins ago
Manager, End User Computing / Digital Workplace Technology
WorkSafeBC
Richmond, BC
Full-time
We're looking for a Manager, End User Computing / Digital Workplace Technology to lead the strategy, delivery, and continuous improvement of WorkSafeBC's digital workplace technologies and…
Added 28 mins ago
Manager, Organizational Development and Compliance
Founders Metals Inc
Vancouver, BC
$120,000 to $150,000 CAD / year
Full-time
The role works in close partnership with the Country HR Manager – Suriname, who leads HR operations on site. A separate role clarification document outlining each role’s responsibilities…
Added 28 mins ago
Global Integrated Marketing Program Manager
Armstrong Fluid Technology
Toronto, ON
Full-time
The Integrated Marketing Program Manager plays a central role in shaping, connecting, and executing integrated marketing initiatives across campaigns, events, digital channels and Brand &…
Added 57 mins ago
Senior Manager, Wealth Operations and Oversight - Tangerine
Tangerine
Toronto, ON
Full-time
The Senior Manager, Wealth Operations & Oversight serves as the subject matter expert (SME) for the Wealth Operations team while leading the operational design and oversight of assigned…
Added 57 mins ago
Senior Project Manager, Land Development
WSP in Canada
AB · Edmonton, AB
Full-time
Build the Future with Us – As a Senior Project Manager in our Edmonton Land Development team, you’ll help shape the next generation of communities across Edmonton and beyond. You’ll lead…
Added 58 mins ago
Construction Manager
ATCO
Calgary, AB
Full-time
We are seeking an experienced professional in the modular industry to fill the role of a Construction Manager. In this role you will be responsible for planning, directing, coordinating,…
Added 58 mins ago
Senior Product Proposition Manager
Worldpay
Toronto, ON · CAN TRNT Virtual
Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Senior Product Proposition Manager to join our enterprise product team and help shape the future of global…
Added 1 hour ago
Account Manager
Space Ops
Hamilton, ON
$70,000 to $80,500 CAD / year
Full-time
The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This…
Added 1 hour ago
Product Manager
Amaris Consulting | Part of Mantu
Montreal, QC
Full-time
We are looking for an experienced Product Manager to take end-to-end ownership of enterprise products within the Data & Analytics domain. This role ensures that assigned products remain…
Added 1 hour ago
Learning Experience Developer
University of Alberta
Edmonton, AB
Full-time
…works closely with Instructional Designers and the Project Manager on each new digital project. Using best practices for online learning, including accessibility, indigenization, and…
Added 1 hour ago
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
$80,000 to $95,000 CAD / year
Full-time
Develop and deliver compelling Strategic Business Reviews that demonstrate EHN Canada's performance, outcomes, value and opportunities for continued partnership.
Added 1 hour ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Executes strategic initiatives including implementation of new partnerships and operating models with internal partners, strategic vendors and new loyalty partnership businesses as directed.
Added 1 hour ago
Kindergarten Manager - AB (MDN)
BrightPath Early Learning & Child Care
Calgary, AB
As a Kindergarten Manager, you will establish, evaluate and develop the academic aims and standards of the Kindergarten program, in partnership with the children, staff, parents, and…
Added 1 hour ago
SMB Wireless Cross-Sell Manager
Rogers Communications
Moncton, NB · Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Rogers Business is seeking a strategic, data-driven Manager, SMB Wireless Cross-Sell & Lifecycle Growth to accelerate revenue growth and increase product penetration across our existing…
Added 2 hours ago
WEB MANAGER (BAND LEVEL 9)
Memorial University, Newfoundland and Labrador
St. John's, NL
$67,414 to $91,929 CAD / year
Full-time
Reporting to the Associate Director (Marketing), the Web Manager provides strategic and operational leadership for Memorial's web presence, including www.mun.ca and its subsites. The Web…
Added 2 hours ago
Business Development Account Manager (AM) - Western Canada
EHN Canada
Canada
Full-time
Develop and deliver compelling Strategic Business Reviews that demonstrate EHN Canada's performance, outcomes, value and opportunities for continued partnership.
Added 2 hours ago
District Sales Representative
Gordon Food Service
Delta, BC
Full-time
…exceed your customer's expectations of service, quality and…
Added 2 hours ago
Team Lead, Advertising Project Management
HelloKindred
Toronto, ON
$60 to $64 CAD / hour
Contract
Maintain an active pipeline of Project Manager candidates in partnership with the Delivery Lead.
Added 2 hours ago
Manager, Peer-to-Peer Fundraising & Events
Lions Foundation Of Canada Dog Guides
Oakville, ON
Full-time
…Resource Development team. The Peer-to-Peer Fundraising & Events Manager is responsible for the strategic planning, development, and execution of LFCDG fundraising events and…
Added 2 hours ago
Director, Integrated Marketing Communications
MAV Beauty
Vaughan, ON
Full-time
A People-First Manager: You build high-trust, high-accountability cultures through clear coaching and feedback, developing tactical executors into strategic leaders
Added 2 hours ago
Senior Manager, Loyalty Engagement (Toronto, ON)
Scotiabank
Toronto, ON
Senior Manager, Loyalty Engagement - Toronto, ON
Added 2 hours ago
Human Resources Business Partner
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
Full-time
You will serve as an HR generalist and strategic partner to business leaders. You will assess situations requiring HR intervention, evaluate risks, recommend appropriate courses of action,…
Added 2 hours ago
Director, Integrated Marketing Communications
MAV Beauty
Vaughan, ON
Full-time
A People-First Manager: You build high-trust, high-accountability cultures through clear coaching and feedback, developing tactical executors into strategic leaders

Space Ops

Account Manager

Hamilton, ON, Canada

Pay: $70,000 to $80,500 CAD / year
Job type: Full-time
Apply by: Mar 23, 2027
Experience: 3+ years of experience in account management, customer success, client relationship management, or a related role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Client Relationship Management

You will build and maintain strong client partnerships by:

Serving as the primary point of contact for assigned client accounts
Developing trusted relationships with key client stakeholders and decision-makers
Conducting regular meetings to understand client goals, priorities, and business needs
Ensuring timely resolution of client inquiries, concerns, and service-related issues
Proactively identifying opportunities to strengthen client engagement and satisfaction

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing client relationships through additional products and services
Developing account plans that align customer objectives with organizational solutions
Preparing proposals, presentations, and business reviews for clients
Collaborating with Sales and Leadership to support contract renewals and business development initiatives
Monitoring account performance and recommending strategies to maximize client value

Project Coordination & Service Delivery

You will ensure successful client outcomes by:

Coordinating with internal teams to ensure timely delivery of products, services, and projects
Managing client expectations, project timelines, and key deliverables
Facilitating communication between clients and internal stakeholders throughout project lifecycles
Monitoring project progress and addressing risks or challenges proactively
Ensuring all client commitments are delivered with accuracy, quality, and professionalism

Client Success & Operational Support

You will strengthen customer success by:

Monitoring client satisfaction and acting on feedback to improve the customer experience
Maintaining accurate account documentation, activity records, and CRM information
Preparing reports and account summaries for leadership and clients
Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
Supporting onboarding activities for new clients and ensuring a seamless transition into ongoing account management

Continuous Improvement & Strategic Partnership

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and client service delivery
Sharing client insights to support product improvements and business planning
Staying informed on industry trends, market developments, and competitor activity
Supporting strategic initiatives that improve customer retention and long-term partnerships
Taking ownership of special projects and initiatives that support business growth

What We're Looking For

3+ years of experience in account management, customer success, client relationship management, or a related role
Demonstrated ability to build and maintain strong client relationships
Experience managing multiple accounts and competing priorities in a fast-paced environment
Strong business acumen and problem-solving abilities
Experience preparing presentations, business reviews, and client-facing communications
Proficiency with CRM systems and Microsoft Office Suite
Excellent organizational, negotiation, and time management skills
Strong written and verbal communication skills
Ability to collaborate effectively across cross-functional teams

Compensation & Perks

$70,000 – 80,500 Annual Compensation
Annual Bonus
Health & Dental Benefits
Health & Wellness Spending Accounts
Perkopolis Staff Discounts
On-site Gym + Planet Fitness Membership Concession
Coffee Bar with Barista + Unlimited Snacks
Monthly Events, Friday Lunches & Daily Breakfast
Professional Growth & Development Opportunities

Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI Disclosure: As part of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed and validated by our recruitment team.

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More about this job

Responsibilities

Manage client relationships as the primary contact, resolve issues, and support satisfaction, retention, and account growth. Coordinate internal teams and client deliverables, maintain account records, monitor performance, and share client insights to improve service and business outcomes.

Requirements

Requires 3 or more years of experience in account management, customer success, client relationship management, or a related role, with the ability to manage multiple accounts and priorities. Candidates should have strong communication, organization, negotiation, time-management, problem-solving, and business skills, along with CRM and Microsoft Office proficiency.

Skills

Account Growth
Business Development
Strategic Planning
Project Coordination
Customer Success
Cross-Functional Collaboration
Problem-Solving
Business Acumen
Presentation Preparation
Negotiation
Organization
Time Management
Written Communication
Verbal Communication
CRM Systems

Benefits

Annual Bonus
Health And Dental Benefits
Health And Wellness Spending Accounts
Perkopolis Staff Discounts
On-Site Gym
Planet Fitness Membership
Barista Coffee Bar
Unlimited Snacks
Monthly Events
Friday Lunches
Daily Breakfast
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Success
Account Growth
Business Development
Strategic Planning
Account Plans
Contract Renewals
Project Coordination
Service Delivery
Client Satisfaction
Customer Retention
CRM Systems
Microsoft Office Suite
Business Reviews
Client Presentations
Cross-Functional Collaboration
Invoicing
Onboarding
Market Trends
Competitor Activity
Financial Services

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