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Added 12 mins ago
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Data Excellence Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the Data Excellence Manager, you will enable Takeda Canada’s data-driven decisions by ensuring critical local data is trusted, usable, and aligned with enterprise standards. You will…
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CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the CXF Manager, you will be responsible for enabling the successful deployment, adoption, and optimization of CRM and related customer engagement platforms within the LOC. You will lead…
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Digital CX Lead
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…with DD&T team members (e.g. Tech and AI partner, data product manager) and cross-functional business…
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Data Products Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the Manager, Data Products, you will enable Takeda Canada to realize greater value from enterprise data products by translating global capabilities into practical local impact. You will…
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(CAN) Asset Protection Associate
Walmart
Edmonton, AB
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
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Estimator
Bauer Foundations
Burnaby, BC
- $80,000 to $120,000 CAD / year
- Full-time
Reporting to the Estimating Manager, the Estimator is responsible for responding to client Requests for Proposals (RFPs) and interfacing directly with clients.
Added 27 mins ago
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Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow…
Added 27 mins ago
EI
Territory Sales Manager - Automotive
EBlock Inc.
Edmonton, AB
- $60,000 to $72,000 CAD / year
- Full-time
The Territory Sales Manager represents the company and manages relationships with customers. This role is focused on achieving targets and maintaining current relationships with dealerships…
Added 27 mins ago
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Inside Sales Representative - Automotive
EBlock Inc.
NB · NS · PE
- Full-time
Work closely with your Territory Sales Manager, and others in your territory, to quickly and efficiently work IF bids post sale day.
Added 27 mins ago
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Territory Sales Manager - Automotive
EBlock Inc.
Calgary, AB
- $60,000 to $72,000 CAD / year
- Full-time
Every vehicle that changes hands on EBlock started with a relationship - and as Territory Sales Manager, those relationships start with you. You'll be out with dealership decision-makers…
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Estimator, Senior
BV GLAZING
Niagara Falls, ON
- $85,000 to $95,000 CAD / year
- Full-time
…for an interview and you require an accommodation due to a disability please discuss with the Manager scheduling your…
Added 27 mins ago
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Purchasing Agent
BV GLAZING
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
…for an interview and you require an accommodation due to a disability please discuss with the Manager scheduling your…
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Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
Strong project management and organizational skills
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Draftsperson
BV GLAZING
Niagara Falls, ON
- $70,000 to $90,000 CAD / year
- Full-time
…for an interview and you require an accommodation due to a disability please discuss with the Manager scheduling your…
Added 27 mins ago
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Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
- $50,000 to $80,000 CAD / year
- Full-time
THE OPPORTUNITY: You will be an integral member of our management team. To be successful in this role, you will need to be a “hands on” trusted colleague with a positive “can do” attitude.…
Added 27 mins ago
BG
SERVICE TECHNICIAN - BRITISH COLUMBIA
BV GLAZING
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Coordinate work plans with the Service Manager and Field Management.
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Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 27 mins ago
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IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
…This role is responsible for the administration and lifecycle management of a broad portfolio of business-critical SaaS and enterprise applications spanning productivity, design, legal,…
Added 27 mins ago
BT
Service Designer, Core Networks
Beanfield Technologies Inc.
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Reporting to the Manager, Core Network Design - The Service Designer will be responsible for delivery of projects which require OSP/ISP network design to bring new residential and…
Added 27 mins ago
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Beauty Advisor
CLORE INC.
Mississauga, ON
- Up to $17.95 CAD / hour
- Temporary
This person reports directly to the Store Manager
Added 27 mins ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Vancouver, BC · Toronto, ON
- $140,000 to $165,000 CAD / year
…looking for you. We are currently looking for a BD & Marketing Manager - Disputes to join our BD & Marketing department and invite you to review the job…
Added 27 mins ago
SC
shift supervisor - Store# 04838, COBBLESTONE - GRANDE PRARIE
Starbucks Coffee Company
Grande Prairie, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 27 mins ago
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shift supervisor - Store# 79117, 318 HERRING COVE RD
Starbucks Coffee Company
Halifax, NS
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 27 mins ago
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shift supervisor - Store# 56128, YORKTON STATION
Starbucks Coffee Company
Yorkton, SK
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 27 mins ago
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Senior Interior Designer
BGIS
Toronto, ON
- Full-time
Works closely with project manager, design coordinators, and project teams on conceptual designs, presentations, design development, and production.

Space Ops

Account Manager

Hamilton, ON, Canada

$70,000 to $80,500 CAD / year · Full-time

Apply About employer

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Job details

Pay: $70,000 to $80,500 CAD / year
Job type: Full-time
Apply by: Apr 7, 2027
Experience: 3+ years of experience in account management, customer success, client relationship management, or a related role
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Company

Founded in Hamilton in 2019, Space Ops Inc. is a technology development company on a mission to make money movement and online commerce faster, smarter, and more secure for everyone in Canada.

We started Space Ops with a simple belief: the software that runs finance and commerce should be as modern, fast, and intelligent as the people who depend on it. In just seven years, we've grown into a trusted engineering partner for 100+ Canadian businesses.

Today, the platforms and apps we build quietly serve more than 20 million Canadians - processing payments, powering storefronts, and protecting transactions around the clock. We build on the latest and greatest technology, and we've successfully woven AI and automation into everything we do.

The Opportunity

The Account Manager is responsible for building and maintaining strong merchant relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving merchant satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Merchant Relationship Ownership

You will build and maintain strong merchant partnerships by:

Serving as the primary point of contact for assigned merchants, maintaining a deep understanding of their business, priorities, challenges, and history while building trusted long-term partnerships
Developing and maintaining trusted relationships with key merchant stakeholders and decision-makers
Conducting regular meetings to understand merchant goals, priorities, and business needs
Ensuring timely resolution of merchant inquiries, concerns, and service-related issues

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing merchant relationships through additional products and services
Monitoring account health, merchant activity, transaction flows, support trends, and business performance to proactively identify risks, opportunities and areas for improvement
Developing account plans that align customer objectives with organizational solutions
Preparing proposals, presentations, and business reviews for merchants
Collaborating with Sales and Leadership to support contract renewals and business development initiatives

Cross Functional Coordination & Execution

You will ensure successful merchant outcomes by:

Ensuring continuity of knowledge across all internal teams
Coordinating with internal teams to ensure timely delivery of products, services, and projects
Managing merchant expectations, project timelines, and key deliverables
Facilitating communication between merchants and internal stakeholders throughout project lifecycles
Monitoring project progress, addressing risks or challenges proactively, and removing friction for merchants
Ensuring all merchant commitments are delivered with accuracy, quality, and professionalism

Product Knowledge& Technical Communication

You will demonstrate product knowledge by:

Developing a strong understanding of products, services, integrations, and merchant workflows to accurately answer questions and explain solutions
Understanding and communicating technical concepts effectively to technical and non-technical stakeholders
Providing accurate and consistent guidance to merchants

Merchant Success & Operational Excellence

You will strengthen customer success by:

Monitoring merchant satisfaction and acting on feedback to improve the customer experience
Maintain visibility of all merchant requests, commitments, escalations, action items, timelines, dependencies, and resolutions to ensure no issues are overlooked
Maintaining accurate account documentation, activity records, and CRM information
Preparing reports and account summaries for leadership and merchants
Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
Supporting onboarding activities for new merchants and ensuring a seamless transition into ongoing account management

Continuous Improvement & Business Intelligence

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and merchant service delivery
Capturing and sharing merchant insights, feedback, trends, and escalations merchant insights to support product improvements and business planning
Staying informed on industry trends, market developments, and competitor activity
Supporting strategic initiatives that improve customer retention and long-term partnerships
Taking ownership of special projects and initiatives that support business growth and operational effectiveness

What We're Looking For

3+ years of experience in account management, customer success, client relationship management, or a related role
Demonstrated ability to build and maintain strong client relationships
Experience managing multiple accounts and competing priorities in a fast-paced environment
Technical curiosity and problem-solving skills, with the ability to understand product capabilities, investigate issues, collaborate effectively across cross-functional technical and non-technical teams, and communicate solutions accurately and clearly to clients.
Strong business acumen and problem-solving abilities
Experience preparing presentations, business reviews, and client-facing communications
Proficiency with CRM systems and Microsoft Office Suite
Excellent organizational, negotiation, and time management skills
Strong written and verbal communication skills
Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Compensation & Perks

$70,000 – 80,500 Annual Compensation
Annual Bonus
Health & Dental Benefits
Health & Wellness Spending Accounts
Perkopolis Staff Discounts
On-site Gym + Planet Fitness Membership Concession
Coffee Bar with Barista + Unlimited Snacks
Monthly Events, Friday Lunches & Daily Breakfast
Professional Growth & Development Opportunities

Diversity, Equity & Inclusion Statement

At Space Ops, we believe that diverse perspectives, experiences, and backgrounds drive innovation and strengthen our ability to serve our customers and communities. We are committed to fostering an inclusive workplace where every employee feels respected, valued, and empowered to contribute their best work.

We welcome applicants from all backgrounds, including people of any race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or other characteristic protected by applicable law. We are committed to providing equitable employment opportunities and an accessible recruitment process for all candidates.

If you require accommodation during any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

AI Disclosure: As part of our recruitment process, we may use AI enabled tools to support the screening and assessment of applications. All AI generated recommendations and outputs are reviewed and validated by our recruitment team.

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More about this job

Responsibilities

Own relationships with assigned merchants, serving as their primary contact and supporting satisfaction, retention, and account growth. Coordinate internal teams and project delivery, communicate product and technical information, maintain account records, and share merchant insights to improve service and business outcomes.

Requirements

Requires at least three years of experience in account management, customer success, client relationship management, or a related role, with demonstrated ability to manage multiple accounts and build strong client relationships. Candidates should have technical curiosity, problem-solving and business skills, experience preparing client presentations and business reviews, CRM and Microsoft Office proficiency, and strong communication, organization, negotiation, and time-management skills.

Skills

Account Management
Customer Success
Account Growth
Business Development
Strategic Planning
Cross-Functional Collaboration
Project Coordination
Technical Communication
Problem-Solving
Business Acumen
Presentation Skills
CRM Systems
Microsoft Office Suite
Negotiation

Benefits

Annual Bonus
Health And Dental Benefits
Health And Wellness Spending Accounts
Perkopolis Staff Discounts
On-Site Gym
Planet Fitness Membership
Barista Coffee Bar
Unlimited Snacks
Monthly Events
Friday Lunches
Daily Breakfast
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Merchant Relationships
Account Management
Customer Success
Account Growth
Business Development
Account Planning
Contract Renewals
Customer Retention
Transaction Flows
Payment Processing
Product Integrations
Merchant Workflows
Project Management
Cross-Functional Collaboration
Technical Communication
CRM Systems
Microsoft Office Suite
Business Reviews
Presentations
Invoicing
Onboarding
Customer Feedback
Market Trends
Competitor Analysis
Financial Services

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