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Added 13 mins ago
J
Director, PDS
JLL
Vancouver, BC
- Full-time
10+ years of Professional Consulting experience as an Owner’s Representative Project Manager
Added 13 mins ago
Business Development, Power Automation (Ovation)
Spartan Controls Ltd.
Edmonton, AB · Calgary, AB
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 13 mins ago
Manager, Analytics and BI
Scotiabank
Toronto, ON
…transformation stakeholders to deliver a comprehensive view of customer sales and service touchpoints across digital, branch, contact centre, ABM, and other assisted channels. This work…
Added 28 mins ago
Global Manager, Mechanical Design Manufacturing Solutions
ATS Automation
Cambridge, ON
Assess workload, update, and forecast labor loading, assign staff to engineering projects and oversee the completion of drawings according to specific deadlines and project schedules.
Added 28 mins ago
O
Senior Manager, Marketing Analytics
Optro
Remote, Canada
- $128,000 to $176,000 CAD / year
- Full-time
- Remote
…data into decisions the business actually acts on. As Senior Manager, Marketing Analytics, you will own the measurement layer for the entire marketing org - campaign and channel…
Added 28 mins ago
GS
Business Development Manager
Grantek Systems Integration
Burlington, ON
- Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 1 hour ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 1 hour ago
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Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial…
Added 1 hour ago
G
Business Development Manager
Grantek
Burlington, ON
- Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 1 hour ago
C
Community Engagement Specialist, AI@WORK
Communitech
Kitchener, ON
- $55,000 to $64,000 CAD / year
- Contract
3 years of experience across marketing, event coordination, sales or customer service
Added 1 hour ago
GL
Project Manager (Commercial Construction)
GD Lead
Boisbriand, QC
- Full-time
GD LEAD is looking for a Construction Project Manager to support the management and delivery of our commercial real estate projects. The ideal candidate has experience in estimating as well…
Added 1 hour ago
C
Section Manager Tooling North
Cleveland-Cliffs
Tillsonburg, ON · CCTS Tillsonburg
- Full-time
Work with engineering and sales at quoting stage to provide the most accurate information, help drive quote acceptance
Added 1 hour ago
C
Business Development and Strategic Projects Manager
Co-op
Minnedosa, MB
- Full-time
Collaborate on the development, and execute a business development strategy focused on increasing contractor sales and market penetration throughout Heritage Co-op’s trading area.
Added 2 hours ago
T
Senior Talent Acquisition Specialist
Taiv
Winnipeg, MB
- Full-time
Taiv is growing, and the people we hire decide how well that growth goes. We’re adding people across sales, operations, marketing, and engineering in Winnipeg and our U.S. markets. We need…
Added 2 hours ago
SS
General Manager - Steel & Fabrication Industry
Summit Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The General Manager, Ontario Region, is the engine behind the company’s growth, modernization, and market dominance across Ontario. Reporting directly to the President, this executive…
Added 2 hours ago
SO
Account Manager
Space Ops
Hamilton, ON
- $70,000 to $80,500 CAD / year
- Full-time
…depend on it. In just seven years, we've grown into a trusted engineering partner for 100+ Canadian…
Added 2 hours ago
M
GRC Specialist
Miovision
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
At Miovision, we are engineering the future of smart transportation, but keeping our massive data highways safe requires serious guardrails. We are looking for a GRC Specialist to act as…
Added 2 hours ago
KS
Regional Sales Manager - Building Automation
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Montreal, QC · Greater Montreal, QC
- Full-time
…sensing, and gas detection technologies is seeking a Regional Sales Manager to lead business development and sales growth throughout…
Added 2 hours ago
A
Senior Product Manager
Aimhire
Toronto, ON
- Full-time
Collaborate with engineering, design, sales, customer success, and data teams to deliver impactful products.
Added 2 hours ago
CP
Applications Administrator
Choice Properties
Toronto, ON
- Full-time
Reporting to the Senior Manager, Application Support, the Applications Administrator will be responsible for the maintenance and support of financial, real estate, and other business and…
Added 2 hours ago
EA
7-SAR-Outside Sales Technical Representative
Everest Automation
Sarnia, ON
- Full-time
We are currently looking for a candidate for an Outside Technical Sales Representative position (Solution Specialist) for the Sarnia region. The candidate will manage a specific territory…
Added 2 hours ago
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Commercial & Strategy Analyst
Walker
Oakville, ON
- Full-time
…technical literature, competitor information, and internal sales and operating…
Added 2 hours ago
CT
Community Engagement Specialist
Communitech Technology Association
Kitchener, ON
- $55,000 to $64,000 CAD / year
- Contract
3 years of experience across marketing, event coordination, sales or customer service
Added 2 hours ago
M
Senior Product Portfolio Manager
Mitel
Ottawa, ON
- Full-time
…portfolio. The role serves as the bridge between Product Management, Sales, Marketing, Business Development, Portfolio Strategy, and Engineering to ensure successful GTM strategy, market…
Added 3 hours ago
PR
Director of Construction
Polar Racking Inc.
Mississauga, ON
- $110,000 to $160,000 CAD / year
- Full-time
Polar Racking Inc. is a North American leader in the design, engineering and manufacturing of PV mounting systems. We are at the forefront of PV innovation, leading the industry in…

Space Ops

Account Manager

Hamilton, ON, Canada

$70,000 to $80,500 CAD / year · Full-time

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Job details

Pay: $70,000 to $80,500 CAD / year
Job type: Full-time
Apply by: Apr 7, 2027
Experience: 3+ years of experience in account management, customer success, client relationship management, or a related role
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Company

Founded in Hamilton in 2019, Space Ops Inc. is a technology development company on a mission to make money movement and online commerce faster, smarter, and more secure for everyone in Canada.

We started Space Ops with a simple belief: the software that runs finance and commerce should be as modern, fast, and intelligent as the people who depend on it. In just seven years, we've grown into a trusted engineering partner for 100+ Canadian businesses.

Today, the platforms and apps we build quietly serve more than 20 million Canadians - processing payments, powering storefronts, and protecting transactions around the clock. We build on the latest and greatest technology, and we've successfully woven AI and automation into everything we do.

The Opportunity

The Account Manager is responsible for building and maintaining strong merchant relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving merchant satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Merchant Relationship Ownership

You will build and maintain strong merchant partnerships by:

Serving as the primary point of contact for assigned merchants, maintaining a deep understanding of their business, priorities, challenges, and history while building trusted long-term partnerships
Developing and maintaining trusted relationships with key merchant stakeholders and decision-makers
Conducting regular meetings to understand merchant goals, priorities, and business needs
Ensuring timely resolution of merchant inquiries, concerns, and service-related issues

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing merchant relationships through additional products and services
Monitoring account health, merchant activity, transaction flows, support trends, and business performance to proactively identify risks, opportunities and areas for improvement
Developing account plans that align customer objectives with organizational solutions
Preparing proposals, presentations, and business reviews for merchants
Collaborating with Sales and Leadership to support contract renewals and business development initiatives

Cross Functional Coordination & Execution

You will ensure successful merchant outcomes by:

Ensuring continuity of knowledge across all internal teams
Coordinating with internal teams to ensure timely delivery of products, services, and projects
Managing merchant expectations, project timelines, and key deliverables
Facilitating communication between merchants and internal stakeholders throughout project lifecycles
Monitoring project progress, addressing risks or challenges proactively, and removing friction for merchants
Ensuring all merchant commitments are delivered with accuracy, quality, and professionalism

Product Knowledge& Technical Communication

You will demonstrate product knowledge by:

Developing a strong understanding of products, services, integrations, and merchant workflows to accurately answer questions and explain solutions
Understanding and communicating technical concepts effectively to technical and non-technical stakeholders
Providing accurate and consistent guidance to merchants

Merchant Success & Operational Excellence

You will strengthen customer success by:

Monitoring merchant satisfaction and acting on feedback to improve the customer experience
Maintain visibility of all merchant requests, commitments, escalations, action items, timelines, dependencies, and resolutions to ensure no issues are overlooked
Maintaining accurate account documentation, activity records, and CRM information
Preparing reports and account summaries for leadership and merchants
Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
Supporting onboarding activities for new merchants and ensuring a seamless transition into ongoing account management

Continuous Improvement & Business Intelligence

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and merchant service delivery
Capturing and sharing merchant insights, feedback, trends, and escalations merchant insights to support product improvements and business planning
Staying informed on industry trends, market developments, and competitor activity
Supporting strategic initiatives that improve customer retention and long-term partnerships
Taking ownership of special projects and initiatives that support business growth and operational effectiveness

What We're Looking For

3+ years of experience in account management, customer success, client relationship management, or a related role
Demonstrated ability to build and maintain strong client relationships
Experience managing multiple accounts and competing priorities in a fast-paced environment
Technical curiosity and problem-solving skills, with the ability to understand product capabilities, investigate issues, collaborate effectively across cross-functional technical and non-technical teams, and communicate solutions accurately and clearly to clients.
Strong business acumen and problem-solving abilities
Experience preparing presentations, business reviews, and client-facing communications
Proficiency with CRM systems and Microsoft Office Suite
Excellent organizational, negotiation, and time management skills
Strong written and verbal communication skills
Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Compensation & Perks

$70,000 – 80,500 Annual Compensation
Annual Bonus
Health & Dental Benefits
Health & Wellness Spending Accounts
Perkopolis Staff Discounts
On-site Gym + Planet Fitness Membership Concession
Coffee Bar with Barista + Unlimited Snacks
Monthly Events, Friday Lunches & Daily Breakfast
Professional Growth & Development Opportunities

Diversity, Equity & Inclusion Statement

At Space Ops, we believe that diverse perspectives, experiences, and backgrounds drive innovation and strengthen our ability to serve our customers and communities. We are committed to fostering an inclusive workplace where every employee feels respected, valued, and empowered to contribute their best work.

We welcome applicants from all backgrounds, including people of any race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or other characteristic protected by applicable law. We are committed to providing equitable employment opportunities and an accessible recruitment process for all candidates.

If you require accommodation during any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

AI Disclosure: As part of our recruitment process, we may use AI enabled tools to support the screening and assessment of applications. All AI generated recommendations and outputs are reviewed and validated by our recruitment team.

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More about this job

Responsibilities

Own relationships with assigned merchants, serving as their primary contact and supporting satisfaction, retention, and account growth. Coordinate internal teams and project delivery, communicate product and technical information, maintain account records, and share merchant insights to improve service and business outcomes.

Requirements

Requires at least three years of experience in account management, customer success, client relationship management, or a related role, with demonstrated ability to manage multiple accounts and build strong client relationships. Candidates should have technical curiosity, problem-solving and business skills, experience preparing client presentations and business reviews, CRM and Microsoft Office proficiency, and strong communication, organization, negotiation, and time-management skills.

Skills

Account Management
Customer Success
Account Growth
Business Development
Strategic Planning
Cross-Functional Collaboration
Project Coordination
Technical Communication
Problem-Solving
Business Acumen
Presentation Skills
CRM Systems
Microsoft Office Suite
Negotiation

Benefits

Annual Bonus
Health And Dental Benefits
Health And Wellness Spending Accounts
Perkopolis Staff Discounts
On-Site Gym
Planet Fitness Membership
Barista Coffee Bar
Unlimited Snacks
Monthly Events
Friday Lunches
Daily Breakfast
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Merchant Relationships
Account Management
Customer Success
Account Growth
Business Development
Account Planning
Contract Renewals
Customer Retention
Transaction Flows
Payment Processing
Product Integrations
Merchant Workflows
Project Management
Cross-Functional Collaboration
Technical Communication
CRM Systems
Microsoft Office Suite
Business Reviews
Presentations
Invoicing
Onboarding
Customer Feedback
Market Trends
Competitor Analysis
Financial Services

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