Entry Level Customer Service | No Experience Required
- Remote, Canada
Remote
Full-time
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Job details
- Job type
- Full-time
- Workplace
- Remote
- Apply by
- Posting language
- English
- Posted
Original job description
About Us
We are the world's only supplemental benefits company operating under a fully unionized model. For more than 60 years, we have partnered with over 40,000 unions and associations across North America, providing trusted supplemental and permanent benefit programs to the hardworking families who strengthen our communities.
Our mission is simple: to protect, educate, and support members with dependable benefits designed to serve them throughout their lives. Every program we offer is focused on helping working families build lasting financial security and greater peace of mind.
What You'll Do
In this role, you will support union members who have requested information about their benefits. You will explain their coverage, guide them through available options, and provide clear, reliable assistance throughout the process.
Your responsibilities will include:
- Communicating with union members through inbound and outbound calls
- Scheduling and conducting virtual or phone appointments
- Explaining benefit programs clearly and professionally
- Completing digital applications accurately and efficiently
- Following established compliance and quality standards
- Participating in ongoing training, mentorship, and leadership development
What We're Looking For
- Strong communication and interpersonal skills
- A positive, professional, and service-oriented approach
- Excellent customer service and relationship-building abilities
- Strong organizational skills and self-motivation
- The ability to work independently and collaboratively
- Confidence using computers, video-conferencing platforms, and other digital tools
- Previous customer service or sales experience is an asset but not required
- Legal eligibility to work in the United States or Canada
What We Offer
- A comprehensive benefits package, including health, dental, and life insurance
- Fully remote work from the comfort of your home
- Flexible scheduling to support your lifestyle
- Weekly pay plus additional monthly bonus opportunities
- Recognition programs and company-paid travel to destinations such as the Bahamas, Cancun, and Las Vegas
More about this job
Responsibilities
You will support union members by explaining benefit programs and guiding them through their coverage options via phone or virtual appointments. Additionally, you will be responsible for completing digital applications accurately and maintaining compliance with company standards.
Requirements
Candidates should possess strong communication and organizational skills with a service-oriented approach. While previous customer service or sales experience is considered an asset, it is not required for this entry-level role.
Skills
- Communication
- Interpersonal skills
- Customer service
- Relationship-building
- Organizational skills
- Self-motivation
- Computer literacy
- Video-conferencing
- Digital tools
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Weekly pay
- Monthly bonus opportunities
- Recognition programs
- Company-paid travel
Remote locations
- United States
- Canada
Remote locations (standardized)
- Canada
- United States
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Finance & Accounting
Keywords
- Customer Service
- Union Benefits
- Supplemental Benefits
- Remote Work
- Virtual Appointments
- Digital Applications
- Compliance
- Mentorship
- Leadership Development
- Financial Security
- Inbound Calls
- Outbound Calls
- Relationship Management