Key Responsibilities
- Collaborate with business stakeholders to understand business objectives, challenges, and operational requirements.
- Gather, analyze, validate, and document business and functional requirements.
- Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
- Prepare Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and Business Requirement Specifications (BRS).
- Develop user stories, use cases, acceptance criteria, and process flow diagrams.
- Analyze existing business processes and identify opportunities for improvement.
- Perform gap analysis and impact assessments to support business transformation initiatives.
- Work closely with developers, QA engineers, and product teams to ensure requirements are properly implemented.
- Support User Acceptance Testing (UAT), including test scenario preparation and defect tracking.
- Facilitate communication between technical teams and business stakeholders.
- Monitor project progress and ensure deliverables align with business expectations.
- Prepare reports, presentations, and project documentation.
- Participate in Agile ceremonies, sprint planning, backlog refinement, and review meetings.
- Ensure solutions meet business requirements, quality standards, and regulatory expectations.
Required Technical Skills
Business Analysis & Documentation
- Requirements Gathering and Analysis.
- Business Requirements Documents (BRD).
- Functional Requirements Documents (FRD).
- Business Process Modeling.
- Gap Analysis and Impact Assessment.
- Use Cases and User Stories.
- Acceptance Criteria.
- Requirement Traceability Matrix (RTM).
Business Process & Modeling Tools
- Microsoft Visio.
- Lucidchart.
- Draw.io.
- BPMN.
- UML Diagrams.
- Workflow and Process Mapping.
Data Analysis & Reporting
- Microsoft Excel (Advanced).
- SQL (Basic to Intermediate).
- Power BI or Tableau.
- Data Analysis and Reporting.
- KPI Monitoring and Performance Analysis.
Project Management & Collaboration Tools
- Jira.
- Confluence.
- Microsoft Project.
- Azure DevOps.
- Microsoft Teams.
- SharePoint.
Methodologies
- Agile and Scrum.
- Waterfall Methodology.
- SDLC.
- UAT and Testing Processes.
- Business Process Improvement.
Preferred Qualifications
- IIBA ECBA, CCBA, or CBAP certification.
- PMI Professional in Business Analysis (PMI-PBA) certification.
- Experience working on enterprise software implementation projects.
- Knowledge of CRM, ERP, and business process automation platforms.
- Experience with financial services, banking, insurance, healthcare, or other regulated industries.
- Familiarity with data analytics and business intelligence tools.
Key Competencies
- Strong analytical and critical-thinking skills.
- Excellent verbal and written communication.
- Stakeholder management and relationship-building.
- Problem-solving and decision-making abilities.
- Attention to detail and documentation accuracy.
- Presentation and facilitation skills.
- Time management and organizational abilities.
- Ability to work independently and collaboratively.
Key Deliverables
- Business Requirements Documents (BRD).
- Functional Requirements Documents (FRD).
- User Stories and Acceptance Criteria.
- Business Process Flow Diagrams.
- Gap Analysis and Impact Assessment Reports.
- Requirement Traceability Matrix.
- UAT Test Scenarios and Documentation.
- Business Analysis Reports and Recommendations.
