Business Analyst

Key Responsibilities

• Collaborate with business stakeholders to understand business objectives, challenges, and operational requirements.
• Gather, analyze, validate, and document business and functional requirements.
• Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
• Prepare Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and Business Requirement Specifications (BRS).
• Develop user stories, use cases, acceptance criteria, and process flow diagrams.
• Analyze existing business processes and identify opportunities for improvement.
• Perform gap analysis and impact assessments to support business transformation initiatives.
• Work closely with developers, QA engineers, and product teams to ensure requirements are properly implemented.
• Support User Acceptance Testing (UAT), including test scenario preparation and defect tracking.
• Facilitate communication between technical teams and business stakeholders.
• Monitor project progress and ensure deliverables align with business expectations.
• Prepare reports, presentations, and project documentation.
• Participate in Agile ceremonies, sprint planning, backlog refinement, and review meetings.
• Ensure solutions meet business requirements, quality standards, and regulatory expectations.

Required Technical Skills

Business Analysis & Documentation

• Requirements Gathering and Analysis.
• Business Requirements Documents (BRD).
• Functional Requirements Documents (FRD).
• Business Process Modeling.
• Gap Analysis and Impact Assessment.
• Use Cases and User Stories.
• Acceptance Criteria.
• Requirement Traceability Matrix (RTM).

Business Process & Modeling Tools

• Microsoft Visio.
• Lucidchart.
• Draw.io.
• BPMN.
• UML Diagrams.
• Workflow and Process Mapping.

Data Analysis & Reporting

• Microsoft Excel (Advanced).
• SQL (Basic to Intermediate).
• Power BI or Tableau.
• Data Analysis and Reporting.
• KPI Monitoring and Performance Analysis.

Project Management & Collaboration Tools

• Jira.
• Confluence.
• Microsoft Project.
• Azure DevOps.
• Microsoft Teams.
• SharePoint.

Methodologies

• Agile and Scrum.
• Waterfall Methodology.
• SDLC.
• UAT and Testing Processes.
• Business Process Improvement.

Preferred Qualifications

• IIBA ECBA, CCBA, or CBAP certification.
• PMI Professional in Business Analysis (PMI-PBA) certification.
• Experience working on enterprise software implementation projects.
• Knowledge of CRM, ERP, and business process automation platforms.
• Experience with financial services, banking, insurance, healthcare, or other regulated industries.
• Familiarity with data analytics and business intelligence tools.

Key Competencies

• Strong analytical and critical-thinking skills.
• Excellent verbal and written communication.
• Stakeholder management and relationship-building.
• Problem-solving and decision-making abilities.
• Attention to detail and documentation accuracy.
• Presentation and facilitation skills.
• Time management and organizational abilities.
• Ability to work independently and collaboratively.

Key Deliverables

• Business Requirements Documents (BRD).
• Functional Requirements Documents (FRD).
• User Stories and Acceptance Criteria.
• Business Process Flow Diagrams.
• Gap Analysis and Impact Assessment Reports.
• Requirement Traceability Matrix.
• UAT Test Scenarios and Documentation.
• Business Analysis Reports and Recommendations.