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Added 11 mins ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings.
Added 41 mins ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings.
Added 41 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Regina, SK
- $170,000 to $205,000 CAD / year
- Full-time
Centra is expanding into Saskatchewan and Manitoba, and we’re looking for a General Manager to build and lead our residential window and door replacement business in these markets. You will…
Added 41 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Saskatoon, SK
- $170,000 to $205,000 CAD / year
- Full-time
Centra is expanding into Saskatchewan and Manitoba, and we’re looking for a General Manager to build and lead our residential window and door replacement business in these markets. You will…
Added 41 mins ago
VM
Commercial Property Manager
Victory Majors Investments Corp.
Saskatoon, SK
- Full-time
Headline: Commercial Property Manager - Lead a growing Saskatoon portfolio, work directly with ownership
Added 41 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Winnipeg, MB
- $170,000 to $205,000 CAD / year
- Full-time
Centra is expanding into Saskatchewan and Manitoba, and we’re looking for a General Manager to build and lead our residential window and door replacement business in these markets. You will…
Added 42 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 42 mins ago
T
Customer Experience Associate
TD
Elora, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 42 mins ago
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Senior Relationship Manager
TD
Vancouver, BC
- Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…
Added 56 mins ago
KH
Supervisor, Nutrition Services
Kensington Health
Toronto, ON
- Full-time
Plans and makes recommendations to improve department functions, program and procedures with Manager and Dietitian.
Added 57 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Temporary
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 57 mins ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC · Quebec, QC
- Full-time
As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be…
Added 1 hour ago
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IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Implement SSO, MFA, adaptive authentication and customer onboarding journeys.
Added 1 hour ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global…
Added 1 hour ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global…
Added 1 hour ago
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Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 1 hour ago
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General Sales Manager - Ottawa
Trane Technologies
Ottawa, ON
- Full-time
Trane is looking for a dynamic and compassionate General Sales Manager for our Ottawa, ON office, committed to delivering business results and continually fostering employee engagement. You…
Added 1 hour ago
BI
Insurance Account Representative
Billyard Insurance Group Inc.
Mississauga, ON
- Full-time
Role Description : Looking for a motivated Insurance Account Manager to join the team at the Billyard Insurance Group (BIG) Mississauga West Office. Must be committed to providing legendary…
Added 1 hour ago
Stock Manager-Retail
Roots
AB · Rocky View, AB
We currently have an opportunity for a Stock Manager. The Stock Manager will be Reporting to the Store Manager, the Stock Manager is a vital role in maintaining the operational integrity of…
Added 1 hour ago
FP
Restaurant & Banquet Manager
Four Points by Sheraton Kelowna Airport
Kelowna, BC
- $60,000 to $64,000 CAD / year
- Full-time
…Suites Kelowna is currently looking for a Restaurant & Banquet…
Added 1 hour ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
Supports the Delivery manager in onboarding new team members, monitoring Jira and ServiceNow queues and ensuring the operational and project documentation is updated
Added 1 hour ago
BV
Growth Associate
Betstamp Ventures
Toronto, ON
- Full-time
…time and every number adds up. You'll report to the Senior Manager of our organic growth programs and work beside them every…
Added 1 hour ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
…time and every number adds up. You'll report to the Senior Manager of our organic growth programs and work beside them every…
Added 1 hour ago
T
Personal Banker
TD
Canmore, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banker
TD
Fort St. John, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

Spare

Launch Implementation Manager

Remote, Canada

Remote

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Previous experience with implementation, managing multiple complex projects or customers simultaneously (ideally a minimum of 5 years)
Posting language: English
Posted: Oct 30, 2026

Original job description

Launch Implementation Manager

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

With Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!

About the Role

We are hiring a Launch Implementation Manager to join our Launch team at Spare!

As a Launch Implementation Manager, you will be accountable for guiding government agencies and transit operators from kickoff through launch, setting each one up for a long and successful partnership with Spare. This is a role for someone who sees every launch as the foundation of a lasting relationship: learning how each agency truly operates, configuring Spare to fit their service, and preparing their teams to run it with confidence. You'll be the person who knows each launch inside and out, keeps every stakeholder aligned, and hands over accounts so well prepared that success continues long after go live.

If you have been looking for a company where customers come first, you've found the right place! As a member of our Launch team, you'll have the opportunity to directly impact the lives of thousands of people across North America.

Our Spare HQ is in Vancouver, BC, although this position can be located remotely anywhere across Canada.

Key Responsibilities

Product Knowledge:

Develop and maintain a confident, working command of Spare's core products and configuration options, staying current as new releases change what is possible.
Configure Spare confidently for each agency, validating unfamiliar settings with experienced peers before committing them
Explain platform capabilities plainly and connect every feature directly to how the agency runs its service
Stay ahead of release changes that affect active launches and raise them with customers before they notice

Customer Discovery & Requirements Translation:

Learn how each agency actually operates by gathering requirements directly from the people who run the service
Compare what was sold against what the agency needs, partnering closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met
Observe dispatch and driver workflows to uncover unstated requirements, then translate them into optimal product configurations and user workflows
Identify customer pain points, propose solutions, and advocate for customers with the Product team
Hand over each account with known risks and customer context clearly documented so the next owner can continue seamlessly

Project Management:

Own and manage complex customer onboarding and software implementation projects from kickoff through the first post-launch reporting cycle
Build and run launch plans with clear milestones, owners, scope, dependencies and risks, sequenced with the contract's commercial terms in mind
Coordinate across customer and Spare teams, communicating status on a predictable rhythm
Re-sequence plans quickly when a dependency slips and align the customer on the new path forward
Manage multiple launches simultaneously while keeping each one on track

Training & Facilitation:

Teach agency staff at every level of technical comfort to run their service confidently in Spare
Adapt a consistent training core to each agency's service design and workflows
Pace live sessions to the group, confirm understanding through hands-on practice, and adjust in real time when users need extra support
Build agency-specific job aids that empower staff to complete their workflows independently after training ends

Stakeholder Management:

Build strong, lasting relationships at every altitude, from executive sponsors to frontline users
Set realistic expectations by explaining clearly what Spare can do and how it best supports the agency's goals
Respond to unworkable requests with practical, well-reasoned workarounds that keep the launch moving
Coach agency counterparts to lead change within their own organizations

Other aspects of this job:

Travel within Canada and the USA for kickoffs and launches (adding up to around 2 to 3 weeks per quarter)
Rotate with the rest of the Launch and Customer Success teams as the first point of contact for customers in emergencies, which can occasionally happen on evenings and weekends

About You ✨

Previous experience with implementation, managing multiple complex projects or customers simultaneously (ideally a minimum of 5 years)
Experience leading complex tech or SaaS implementations for enterprise-level customers
Strong ability to translate operational requirements into clear product configuration and user workflows
Confidence facilitating training for audiences with varying technical fluency
Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities
A driven self-starter who adapts with ease in dynamic, fast-paced settings
Availability and eligibility to travel within Canada and the USA (2 to 3 weeks per quarter)

It will be considered a bonus (nice-to-have):

Previous experience or a keen interest in transit or mobility
Experience at a startup or scale-up company in a fast-paced environment

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment, so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.

Benefits ✨

Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!
Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
Market-competitive pay: We benchmark roles annually to attract and retain top talent.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus, you have access to a CA$50 monthly budget to socialize with other Spartians in your city, whether that means going out for a meal or hitting up a karaoke spot!
Health insurance: We offer a competitive and comprehensive benefits package.
Lifestyle Spending Account: We offer a CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare or pet care.
Paid time off: We offer flexible PTO, unlimited sick days and company-wide shutdown days to help you rest and recharge.

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

🗝️ Take Ownership · ⛰️ Growth Mindset · 🚨 Execute with Urgency · 🚌 Drive Results · 💩 No Assholes · 🤩 Customer-Obsession

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More about this job

Responsibilities

The Launch Implementation Manager will guide government agencies and transit operators through the full lifecycle of software implementation from kickoff to launch. They are responsible for configuring the platform, training staff, and ensuring all project milestones are met while maintaining strong stakeholder relationships.

Requirements

Candidates must have at least 5 years of experience in managing complex SaaS implementations for enterprise-level customers. Strong communication skills, the ability to translate operational requirements into technical workflows, and the capacity to travel within Canada and the USA are required.

Skills

Project management
SaaS implementation
Customer onboarding
Stakeholder management
Product configuration
Training and facilitation
Requirements gathering
Technical communication
Relationship building
Workflow optimization
Enterprise software
Change management
Problem solving
Strategic planning
Cross-functional collaboration

Benefits

Health insurance
Stock options
Home office allowance
Team offsites
Lifestyle spending account
Paid time off
Unlimited sick days
Company-wide shutdown days

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Implementation
Project Management
Transit
Mobility
Customer Success
Software Configuration
Stakeholder Management
Enterprise Software
Onboarding
Workflow Design
Training
Facilitation
RFP
Product Knowledge
Technical Support
Change Management
Remote Work
Transportation
Operations

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