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Added 14 mins ago
RC
Temporary Caretaker (0.6875 FTE)
Renfrew County Catholic District School Board
Pembroke, ON
- Temporary
Other duties as assigned by the Principal or Designate, Manager of Plant Services or Plant Services Officer(s).
Added 14 mins ago
Recreation Assistant - Casual
Optima Living
Vegreville, AB
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 14 mins ago
Service Manager, Operations
Reliance Home Comfort
Richmond Hill, ON
By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 14 mins ago
FO
Manager, Programs Outreach - Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach…
Added 14 mins ago
VH
Intake Social Worker - Temporary Full Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality…
Added 14 mins ago
A
Executive Director, Strategic Partnerships
Altis
Toronto, ON
- $150,000 to $200,000 CAD / year
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 14 mins ago
DS
Payroll Manager
Delta School District 37, British Columbia
Delta, BC
- Full-time
Reporting to the Director, Employee Services, the Payroll Manager is responsible for overseeing the accurate and timely processing of all payroll functions within the Delta School District.…
Added 14 mins ago
VH
Intake Social Worker - Temporary Full Time
VHA Home HealthCare
Toronto, ON
- Full-time
…seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality…
Added 14 mins ago
MR
Senior Accountant - Continuing
Maple Ridge - Pitt Meadows School District No.42
Maple Ridge, BC
- Full-time
…2,000 staff, the school district provides K-12 educational services in 22 elementary schools, six secondary schools, and two alternate schools. It also provides a variety of certificate…
Added 14 mins ago
HD
Cyber and System Security Specialist
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
Reporting to the Manager, Infrastructure Services, the successful candidate will lead within the operations and security function in the IIT department, providing guidance and recommend…
Added 14 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 14 mins ago
D
Program Manager
DCM
Mississauga, ON
- $65,149 to $81,436 CAD / year
- Full-time
…agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing…
Added 14 mins ago
NS
Service Delivery Manager
N2P Systems
Montreal, QC
- Full-time
We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for…
Added 14 mins ago
G
Gestionnaire de Formation / Training Manager
Genetec
Montreal, QC
- Full-time
…interfonctionnelle. Il consiste à traduire les normes mondiales des services d'apprentissage et de formation en une mise en œuvre régionale efficace, tout en adaptant les programmes aux…
Added 29 mins ago
F
Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their…
Added 29 mins ago
S
Account Manager, SMB
SOTI
Mississauga, ON
- Full-time
…managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments.…
Added 29 mins ago
C
Associate Managing Editor (French Services) (On Site)
CBC/Radio-Canada
Sherbrooke, QC
- Full-time
…will work closely with and under the supervision of the Senior Manager of News and Programming. This position is based in…
Added 29 mins ago
C
Media Buying / Marketing Representative (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Part-time
Reporting to the Media Activation Manager and working closely with the Media Buying Specialist, you will provide vital operational support in launching and running our campaigns. In this…
Added 29 mins ago
CS
Cook - Part-time
Cogir Senior Living
London, ON · Bloom London
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 29 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 29 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 29 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 29 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Added 29 mins ago
T
Customer Experience Associate
TD
AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 29 mins ago
T
Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
The Senior Manager, Procurement Portfolio Advisor is a senior leadership role within Enterprise Programs, Strategy & Support (EPSS), responsible for defining, leading, and evolving…

Spare

Launch Implementation Manager

Remote, Canada

Remote

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Previous experience with implementation, managing multiple complex projects or customers simultaneously (ideally a minimum of 5 years)
Posting language: English
Posted: Oct 30, 2026

Original job description

Launch Implementation Manager

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

With Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!

About the Role

We are hiring a Launch Implementation Manager to join our Launch team at Spare!

As a Launch Implementation Manager, you will be accountable for guiding government agencies and transit operators from kickoff through launch, setting each one up for a long and successful partnership with Spare. This is a role for someone who sees every launch as the foundation of a lasting relationship: learning how each agency truly operates, configuring Spare to fit their service, and preparing their teams to run it with confidence. You'll be the person who knows each launch inside and out, keeps every stakeholder aligned, and hands over accounts so well prepared that success continues long after go live.

If you have been looking for a company where customers come first, you've found the right place! As a member of our Launch team, you'll have the opportunity to directly impact the lives of thousands of people across North America.

Our Spare HQ is in Vancouver, BC, although this position can be located remotely anywhere across Canada.

Key Responsibilities

Product Knowledge:

Develop and maintain a confident, working command of Spare's core products and configuration options, staying current as new releases change what is possible.
Configure Spare confidently for each agency, validating unfamiliar settings with experienced peers before committing them
Explain platform capabilities plainly and connect every feature directly to how the agency runs its service
Stay ahead of release changes that affect active launches and raise them with customers before they notice

Customer Discovery & Requirements Translation:

Learn how each agency actually operates by gathering requirements directly from the people who run the service
Compare what was sold against what the agency needs, partnering closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met
Observe dispatch and driver workflows to uncover unstated requirements, then translate them into optimal product configurations and user workflows
Identify customer pain points, propose solutions, and advocate for customers with the Product team
Hand over each account with known risks and customer context clearly documented so the next owner can continue seamlessly

Project Management:

Own and manage complex customer onboarding and software implementation projects from kickoff through the first post-launch reporting cycle
Build and run launch plans with clear milestones, owners, scope, dependencies and risks, sequenced with the contract's commercial terms in mind
Coordinate across customer and Spare teams, communicating status on a predictable rhythm
Re-sequence plans quickly when a dependency slips and align the customer on the new path forward
Manage multiple launches simultaneously while keeping each one on track

Training & Facilitation:

Teach agency staff at every level of technical comfort to run their service confidently in Spare
Adapt a consistent training core to each agency's service design and workflows
Pace live sessions to the group, confirm understanding through hands-on practice, and adjust in real time when users need extra support
Build agency-specific job aids that empower staff to complete their workflows independently after training ends

Stakeholder Management:

Build strong, lasting relationships at every altitude, from executive sponsors to frontline users
Set realistic expectations by explaining clearly what Spare can do and how it best supports the agency's goals
Respond to unworkable requests with practical, well-reasoned workarounds that keep the launch moving
Coach agency counterparts to lead change within their own organizations

Other aspects of this job:

Travel within Canada and the USA for kickoffs and launches (adding up to around 2 to 3 weeks per quarter)
Rotate with the rest of the Launch and Customer Success teams as the first point of contact for customers in emergencies, which can occasionally happen on evenings and weekends

About You ✨

Previous experience with implementation, managing multiple complex projects or customers simultaneously (ideally a minimum of 5 years)
Experience leading complex tech or SaaS implementations for enterprise-level customers
Strong ability to translate operational requirements into clear product configuration and user workflows
Confidence facilitating training for audiences with varying technical fluency
Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities
A driven self-starter who adapts with ease in dynamic, fast-paced settings
Availability and eligibility to travel within Canada and the USA (2 to 3 weeks per quarter)

It will be considered a bonus (nice-to-have):

Previous experience or a keen interest in transit or mobility
Experience at a startup or scale-up company in a fast-paced environment

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment, so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.

Benefits ✨

Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!
Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
Market-competitive pay: We benchmark roles annually to attract and retain top talent.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus, you have access to a CA$50 monthly budget to socialize with other Spartians in your city, whether that means going out for a meal or hitting up a karaoke spot!
Health insurance: We offer a competitive and comprehensive benefits package.
Lifestyle Spending Account: We offer a CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare or pet care.
Paid time off: We offer flexible PTO, unlimited sick days and company-wide shutdown days to help you rest and recharge.

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

🗝️ Take Ownership · ⛰️ Growth Mindset · 🚨 Execute with Urgency · 🚌 Drive Results · 💩 No Assholes · 🤩 Customer-Obsession

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More about this job

Responsibilities

The Launch Implementation Manager will guide government agencies and transit operators through the full lifecycle of software implementation from kickoff to launch. They are responsible for configuring the platform, training staff, and ensuring all project milestones are met while maintaining strong stakeholder relationships.

Requirements

Candidates must have at least 5 years of experience in managing complex SaaS implementations for enterprise-level customers. Strong communication skills, the ability to translate operational requirements into technical workflows, and the capacity to travel within Canada and the USA are required.

Skills

Project management
SaaS implementation
Customer onboarding
Stakeholder management
Product configuration
Training and facilitation
Requirements gathering
Technical communication
Relationship building
Workflow optimization
Enterprise software
Change management
Problem solving
Strategic planning
Cross-functional collaboration

Benefits

Health insurance
Stock options
Home office allowance
Team offsites
Lifestyle spending account
Paid time off
Unlimited sick days
Company-wide shutdown days

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Implementation
Project Management
Transit
Mobility
Customer Success
Software Configuration
Stakeholder Management
Enterprise Software
Onboarding
Workflow Design
Training
Facilitation
RFP
Product Knowledge
Technical Support
Change Management
Remote Work
Transportation
Operations

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