Jobs in Canada

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Added 13 mins ago
S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 27 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Lead solution design, configuration, customization and enhancement activities across IBM TRIRIGA modules such as Real Estate, Lease, Space, Facilities, Operations, Maintenance and Capital…
Added 27 mins ago
LB
Screening for Substitute Integration Aide
Lester B. Pearson School Board (LBPSB)
Dorval, QC
- Temporary
Looking for On-Call candidates or Substitutes that can lead to long-term replacements
Added 27 mins ago
PD
Senior Quality Assurance Analyst
Pollard Digital Solutions
Winnipeg, MB
- Full-time
You’ll design and execute detailed test plans to enhance software reliability across web and mobile platforms, continuously improving QA processes. Collaboration with cross-functional teams…
Added 27 mins ago
M
Senior H&B Consultant I
Marsh
Ottawa, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 27 mins ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 27 mins ago
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Web Developer
Nomad
Toronto, ON
- Full-time
Flexibility: Enjoy a hybrid work arrangement, with 2–3 days per week in our Liberty Village office
Added 27 mins ago
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Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
At LCA, we’re not your typical design agency. We’re a firm built for the AI age, made up of builders, strategists, and community-obsessed creatives behind the products people actually use…
Added 27 mins ago
L
Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
At LCA, we’re not your typical design agency. We’re a firm built for the AI age, made up of builders, strategists, and community-obsessed creatives behind the products people actually use…
Added 27 mins ago
M
Events & Community Lead
Mecka.ai
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 28 mins ago
Vice President - People & Culture
Alpine Recruitment and Talent Attraction
Delta, BC
We are seeking a dynamic and strategic Vice President, People & Culture to lead the design, execution, and continuous improvement of all people-focused strategies and programs across our…
Added 28 mins ago
UO
ATS - Professeur(e) enseignant(e) SCSOC 120 - Introduction aux études autochtones
University of Alberta
Edmonton, AB
- Part-time
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more…
Added 28 mins ago
Lifting Engineer
VINCI Construction Grands Projets Canada
Pickering, ON
a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 42 mins ago
WI
Analyst, Building Performance
WSP in Canada
AB · Alberta, Canada
- Full-time
Lead and support building performance projects that improve the energy efficiency, functionality, reliability, and performance of new and existing buildings.
Added 43 mins ago
Marketing Manager
Speer Technologies Inc
Toronto, ON
…performance. You will work closely with leadership, sales, design, and delivery teams to translate Speer’s work, capabilities, client outcomes, and intellectual property experience into…
Added 43 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
AB · AB, Canada
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 57 mins ago
B
Seed Science Operations Agronomy Manager
BASF
Saskatoon, SK
- Full-time
Bring relevant experience in crop yield trialling, high-throughput phenotyping, crop modelling, crop management, and experimental design.
Added 57 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
…technical leads, and end users to understand requirements, design SharePoint-based solutions, implement customizations, and support delivery across the application…
Added 57 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 57 mins ago
S
Production Quality Coordinator
Safran
Mirabel, QC
- Full-time
Conduct analyses and lead committees to help the operational team improve its quality performance
Added 57 mins ago
BL
Specialist, Events (14-Month Contract)
Borden Ladner Gervais LLP (BLG)
Vancouver, BC
- Full-time
The Specialist, Events partners with lawyers, business development professionals and firm leadership to design and deliver strategic client experiences that advance business development…
Added 58 mins ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Lead and participate in continuous improvement projects aimed at enhancing quality, productivity, costs, and operational performance.
Added 58 mins ago
L
Spécialiste du Merchandising Visuel Contrat | Visual Merchandising Specialist Contract
L'Oréal
Montreal, QC
- Full-time
…responsabilité du/de la Responsable du Merchandising Visuel et du Design Retail, vous animerez nos environnements de vente au détail pour les lancements de nouveaux produits et les…
Added 58 mins ago
FI
Senior Technical Editor
Fleetway Inc.
Dartmouth, NS
- Full-time
Edit, format, and review technical publications and documentation for the In‑Service Support (ISS) contract (Halifax Class Design Agent).
Added 58 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead financial evaluation of pricing strategies, contract renewals, service program design, and capital or operating investments to support sustainable growth and margin expansion.

Spare

Lead, Customer Operations

Remote, Canada

Remote

$113,000 to $150,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $113,000 to $150,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role Overview

We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where a broken workflow has consequences riders can feel, and the systems supporting those teams were built for a smaller company and a slower product. The workflows, instrumentation, and cadences you build determine how quickly customers realize value, how reliably we forecast renewals, and how efficiently our teams operate.

This is a high impact builder role for someone curious, technical, and energized by making operations sharper. You are fluent in the systems a post sale organization runs on, and you hold a clear view of where truth should live, which tools deserve a place in the stack, and what it takes to keep them coherent as the business scales.

You think in workflows, seeing how a customer journey is actually running, where it breaks down, and how to encode the fix into tooling so the improvement becomes permanent. You arrive with ideas, you enjoy being in the room where direction gets set, and you reach for AI tooling instinctively when you see something worth solving. If you thrive at the intersection of data, tooling, and customer outcomes, and are motivated by elevating an already strong foundation, this role will give you the ownership and impact you are looking for, and it will grow as fast as you do.

Responsibilities

Workflow Design and Lifecycle Enablement

Translate the lifecycle model into workflows that are repeatable, enforced in tooling, and inspectable at any moment.
Build and maintain the Sales to Launch handoff, our highest leverage control point, so that blueprint quality is validated and scope is locked before launch begins.
Embed stage gates so that progression requires objective validation, and formalize handoffs as contracts where the required outputs of one stage become the mandatory inputs to the next.

Systems and Tech Stack Stewardship

Run our CS tech stack day to day, including Salesforce, Vitally, analytics tooling, and the integrations that connect them, keeping it coherent as the business scales.
Translate business needs into precise technical requirements to improve data pipelines, automate workflows, and strengthen reporting capability.

Data Instrumentation and Measurement

Establish trusted baselines and shared metric definitions so that operating reviews run on numbers instead of debate.
Build and maintain the dashboards that give leadership a clear view of renewals, expansion, adoption, health, and time to value.
Surface risk and expansion signals early through instrumentation, before they arrive as escalations.
Keep analytics reliable enough to stand as evidence in customer reviews and value plans without being questioned.

AI and Automation Leverage

Diagnose where manual effort and coordination overhead are capping team capacity, then prioritize automation against those drivers.
Stay close to what is emerging in AI tooling, test what looks promising, and make the case for what earns a place in our stack.
Build directly with AI tooling to prove an idea works, then turn it into a workflow the team relies on every day.

Operating Cadence and Program Support

Run the recurring rhythms, including QBRs, monthly reviews, and team dashboards, that let leadership inspect the business at any moment.
Support cross functional programs such as tech stack governance, launch readiness, and Voice of Customer intake.
Contribute to planning cycles by mapping dependencies and evaluating capacity impact before new initiatives are approved.

Requirements

Experience and Capabilities

3 to 5 years in an operations role, including Customer Success Operations, Revenue Operations, or GTM Operations within a SaaS environment.
Experience inside an established, well run organization where processes were documented, owned, and consistently followed.
Proven workflow design capability. You have mapped a customer journey end to end, found where it broke down, and rebuilt it into something the team could run reliably.
Demonstrated ability to turn company strategy into tangible operational competencies, with a clear example of a goal you translated into process, tooling, or standards that teams adopted.
Experience operating in a complex environment.
Hands on building with AI and automation tools on your own initiative, using platforms such as Claude, Cursor, Replit, Lovable, or Zapier. We would love to hear about something you built.
Strong analytical and technical skills with direct experience building dashboards, data models, and automated workflows.
Comfortable across CS, CRM, and analytics systems including Salesforce, Vitally, and workflow or AI automation tools, with the confidence to recommend a better fit when you see one.
Solid understanding of SaaS customer metrics including health, adoption, retention, churn, expansion, and time to value.
Ability to create clarity in ambiguous situations, set your own priorities, and carry several projects forward at once.
Excellent communication skills and the confidence to challenge ideas openly, at every level.
Based in Vancouver, with the ability to work from our office on a hybrid schedule.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Operations Lead will design and enforce repeatable workflows across Customer Success, Launch, and Support teams while managing the underlying tech stack. They are responsible for data instrumentation, building automated processes, and maintaining the operating cadence to ensure efficient business scaling.

Requirements

Candidates must have 3 to 5 years of experience in operations roles within a SaaS environment, specifically in Customer Success, Revenue, or GTM Operations. Proficiency in workflow design, hands-on experience with AI and automation tools, and strong analytical skills are required.

Skills

Customer Success Operations
Revenue Operations
Workflow Design
Salesforce
Vitally
Data Analytics
AI Tooling
Automation
SaaS Metrics
Project Management
Technical Requirements
Dashboard Building
Process Documentation
Cross-functional Collaboration
Strategic Planning

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
SaaS
Salesforce
Vitally
Claude
Cursor
Replit
Lovable
Zapier
Workflow Design
Data Modeling
Automation
AI Tooling
Customer Success
Revenue Operations
GTM Operations
Dashboarding
Retention
Churn
Expansion
Time to Value
QBR
Tech Stack Governance
Process Improvement
Data Pipelines
Reporting
Public Transit
Cross-functional
Lifecycle Management
Operational Strategy

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Jobs in Canada