Jobs in Canada

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Added 2 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Huntsville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
BM
Supervisor -Grounds Maintenance - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The purpose of this role is to supervise, lead and support the grounds maintenance team with various property maintenance projects across the resort. The Supervisor, Grounds Maintenance is…
Added 2 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Bathurst, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
S
Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 2 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
- Full-time
Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
Added 2 mins ago
CR
Recreation Manager
COGIR Real Estate
Mississauga, ON
- Full-time
…experience and passion for inspiring and motivating adults to lead a life of…
Added 2 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Richmond, BC
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
A
Senior Business Analyst – Budgeting and Forecasting System Replacement
Affinity
New Westminster, BC
- Contract
Lead end-to-end business analysis activities throughout procurement, design, implementation and deployment.
Added 2 mins ago
DH
Director of Sales & Marketing
Delta Hotels and Resorts®
Sherbrooke, QC
- Full-time
…Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the…
Added 2 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Surrey, BC
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
7
Store Crew
7-Eleven
Maple Ridge, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
TS
Social Services Manager I - NU
The Salvation Army in Canada
Saskatoon, SK
- $52,520 to $66,000 CAD / year
- Full-time
Lead and oversee the daily operations of the Case Management Team, including caseload management, case conferences, weekly meetings, supervision of caseworkers, review of case notes, and…
Added 2 mins ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
WC
(CAN) OMNI Assistant Manager
Walmart Canada
Kingston, ON
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 2 mins ago
WC
(CAN) Front End Team Lead
Walmart Canada
Kingston, ON
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 2 mins ago
KE
Director
Kickstart Entertainment
Kelowna, BC
- $124,800 to $135,200 CAD / year
- Full-time
Lead creative kickoffs and Collaborate with internal storyboard team to ensure storytelling pieces are communicated clearly and offer creative solutions for productivity issues. You will…
Added 2 mins ago
TS
Business Development Manager
The Seaboard Transport Group
Dartmouth, NS
- Full-time
You’ll lead the full sales cycle, grow customer accounts, and partner with operations to deliver dependable service. Bring your ambition, connect with customers, and help drive Seaboard’s…
Added 2 mins ago
UR
Financial Controller
Universal Realty Group
Halifax, NS
- Full-time
…financial plan aligned with our business strategy. You will lead and refine accounting functions that deliver accurate, timely, and meaningful financial…
Added 2 mins ago
GD
IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…
Added 2 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Sherbrooke, QC
- Full-time
Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
Added 2 mins ago
7
Store Crew
7-Eleven
Saskatoon, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
FO
HR Generalist
Forte Opening Solutions
London, ON
- Full-time
Lead full-cycle recruiting for Customer Service Representative positions, including job postings, sourcing, interviewing, candidate selection, and onboarding.
Added 2 mins ago
7
Store Crew
7-Eleven
Vernon, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lachute, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Ottawa, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Spare

Lead, Customer Operations

Remote, Canada

Remote

$113,000 to $150,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $113,000 to $150,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role Overview

We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where a broken workflow has consequences riders can feel, and the systems supporting those teams were built for a smaller company and a slower product. The workflows, instrumentation, and cadences you build determine how quickly customers realize value, how reliably we forecast renewals, and how efficiently our teams operate.

This is a high impact builder role for someone curious, technical, and energized by making operations sharper. You are fluent in the systems a post sale organization runs on, and you hold a clear view of where truth should live, which tools deserve a place in the stack, and what it takes to keep them coherent as the business scales.

You think in workflows, seeing how a customer journey is actually running, where it breaks down, and how to encode the fix into tooling so the improvement becomes permanent. You arrive with ideas, you enjoy being in the room where direction gets set, and you reach for AI tooling instinctively when you see something worth solving. If you thrive at the intersection of data, tooling, and customer outcomes, and are motivated by elevating an already strong foundation, this role will give you the ownership and impact you are looking for, and it will grow as fast as you do.

Responsibilities

Workflow Design and Lifecycle Enablement

Translate the lifecycle model into workflows that are repeatable, enforced in tooling, and inspectable at any moment.
Build and maintain the Sales to Launch handoff, our highest leverage control point, so that blueprint quality is validated and scope is locked before launch begins.
Embed stage gates so that progression requires objective validation, and formalize handoffs as contracts where the required outputs of one stage become the mandatory inputs to the next.

Systems and Tech Stack Stewardship

Run our CS tech stack day to day, including Salesforce, Vitally, analytics tooling, and the integrations that connect them, keeping it coherent as the business scales.
Translate business needs into precise technical requirements to improve data pipelines, automate workflows, and strengthen reporting capability.

Data Instrumentation and Measurement

Establish trusted baselines and shared metric definitions so that operating reviews run on numbers instead of debate.
Build and maintain the dashboards that give leadership a clear view of renewals, expansion, adoption, health, and time to value.
Surface risk and expansion signals early through instrumentation, before they arrive as escalations.
Keep analytics reliable enough to stand as evidence in customer reviews and value plans without being questioned.

AI and Automation Leverage

Diagnose where manual effort and coordination overhead are capping team capacity, then prioritize automation against those drivers.
Stay close to what is emerging in AI tooling, test what looks promising, and make the case for what earns a place in our stack.
Build directly with AI tooling to prove an idea works, then turn it into a workflow the team relies on every day.

Operating Cadence and Program Support

Run the recurring rhythms, including QBRs, monthly reviews, and team dashboards, that let leadership inspect the business at any moment.
Support cross functional programs such as tech stack governance, launch readiness, and Voice of Customer intake.
Contribute to planning cycles by mapping dependencies and evaluating capacity impact before new initiatives are approved.

Requirements

Experience and Capabilities

3 to 5 years in an operations role, including Customer Success Operations, Revenue Operations, or GTM Operations within a SaaS environment.
Experience inside an established, well run organization where processes were documented, owned, and consistently followed.
Proven workflow design capability. You have mapped a customer journey end to end, found where it broke down, and rebuilt it into something the team could run reliably.
Demonstrated ability to turn company strategy into tangible operational competencies, with a clear example of a goal you translated into process, tooling, or standards that teams adopted.
Experience operating in a complex environment.
Hands on building with AI and automation tools on your own initiative, using platforms such as Claude, Cursor, Replit, Lovable, or Zapier. We would love to hear about something you built.
Strong analytical and technical skills with direct experience building dashboards, data models, and automated workflows.
Comfortable across CS, CRM, and analytics systems including Salesforce, Vitally, and workflow or AI automation tools, with the confidence to recommend a better fit when you see one.
Solid understanding of SaaS customer metrics including health, adoption, retention, churn, expansion, and time to value.
Ability to create clarity in ambiguous situations, set your own priorities, and carry several projects forward at once.
Excellent communication skills and the confidence to challenge ideas openly, at every level.
Based in Vancouver, with the ability to work from our office on a hybrid schedule.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Operations Lead will design and enforce repeatable workflows across Customer Success, Launch, and Support teams while managing the underlying tech stack. They are responsible for data instrumentation, building automated processes, and maintaining the operating cadence to ensure efficient business scaling.

Requirements

Candidates must have 3 to 5 years of experience in operations roles within a SaaS environment, specifically in Customer Success, Revenue, or GTM Operations. Proficiency in workflow design, hands-on experience with AI and automation tools, and strong analytical skills are required.

Skills

Customer Success Operations
Revenue Operations
Workflow Design
Salesforce
Vitally
Data Analytics
AI Tooling
Automation
SaaS Metrics
Project Management
Technical Requirements
Dashboard Building
Process Documentation
Cross-functional Collaboration
Strategic Planning

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
SaaS
Salesforce
Vitally
Claude
Cursor
Replit
Lovable
Zapier
Workflow Design
Data Modeling
Automation
AI Tooling
Customer Success
Revenue Operations
GTM Operations
Dashboarding
Retention
Churn
Expansion
Time to Value
QBR
Tech Stack Governance
Process Improvement
Data Pipelines
Reporting
Public Transit
Cross-functional
Lifecycle Management
Operational Strategy

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Jobs in Canada