Jobs in Canada

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Added 13 mins ago
A
Fairmont Gold Supervisor - Full Time, Seasonal
AccorHotel
Vancouver, BC
- Full-time
As a Fairmont Gold Supervisor, you’ll help lead the daily operation of our exclusive Fairmont Gold floor, supporting our colleagues while ensuring every detail of the guest journey reflects…
Added 13 mins ago
S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 13 mins ago
EN
Pizza Maker (Full-Time) - Eataly Sherway Gardens
Eataly North America
Toronto, ON
- $19 to $21 CAD / hour
- Full-time
A Pizza Maker is responsible for producing roman-style pizza alla pala in accordance with our authentic Italian recipes. Reports to the Bakery & Pala Lead.
Added 13 mins ago
RB
Branch Operations Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
· Take the lead on all aspects of onboarding and offboarding of support staff.
Added 27 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
Added 27 mins ago
R&
Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team.
Added 27 mins ago
JB
Area Warranty Superintendent
Jayman BUILT
AB · Edmonton, AB
- $65,000 to $81,500 CAD / year
- Full-time
Lead with pride in both appearance & behaviour while on-site
Added 27 mins ago
PD
Senior Quality Assurance Analyst
Pollard Digital Solutions
Winnipeg, MB
- Full-time
Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From…
Added 27 mins ago
M
Senior H&B Consultant I
Marsh
Ottawa, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 27 mins ago
GW
Litigation Support Specialist
Gowling WLG
Calgary, AB
- $90,000 to $105,000 CAD / year
- Full-time
This position can be based in any of our Canadian offices and requires hybrid attendance in the office
Added 27 mins ago
LS
Senior Director – Project Management Office
Lock Search Group
Markham, ON
- Full-time
Lead, develop, and mentor PMO and Implementation leadership teams, building a high-performance culture focused on accountability, collaboration, and continuous improvement.
Added 27 mins ago
AF
Client Service Representative - Edmonton Manning Crossing
ATB Financial
AB · Edmonton, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 28 mins ago
Customer Experience Lead
Laura Canada
Winnipeg, MB
Added 28 mins ago
Senior Manager, Finance Transformation
Phantom Screens
Abbotsford, BC
Phantom Screens is the top-selling retractable screen brand in the world. Our Finance team is ready for its next chapter, and we want you to lead it.
Added 28 mins ago
TM
Senior Manager, Major Gifts
The Mel Jr. & Marty Zajac Foundation
Vancouver, BC
- Full-time
Lead the major donor strategy, planning, and execution for the Foundation’s signature fundraising events, including Zajac Nights Gala, Lunch with a Legend, and other fundraising initiatives…
Added 28 mins ago
Lifting Engineer
VINCI Construction Grands Projets Canada
Pickering, ON
The Pickering Nuclear Generating Station refurbishment program involves designing and building a new deep-water intake in Lake Ontario to improve the plant's cooling system. This will…
Added 42 mins ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
…develop a regional strategy in collaboration with marketing and lead the growth of our Cardinal branded surgical and specialty products across the province of Ontario. Leading, coaching and…
Added 43 mins ago
PM
Corporate Accountant
Picton Mahoney Asset Management
Toronto, ON
- Full-time
The base salary for this role is $70,000–$80,000, depending on experience, skills, education and team budget, plus a discretionary bonus. As an employee-owned firm, top performers can…
Added 43 mins ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Lead strategic planning, policy development and program evaluation for Recovery & Integration projects.
Added 43 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Perth, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 57 mins ago
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Key Account Manager
Flexiti
Toronto, ON · East York, ON
- Full-time
Have executive presence, with strong communication and presentation skills and the confidence to deliver insights and lead discussions in front of corporate executives
Added 57 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 57 mins ago
S
Production Quality Coordinator
Safran
Mirabel, QC
- Full-time
Conduct analyses and lead committees to help the operational team improve its quality performance
Added 57 mins ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Alberta, Canada
- Full-time
…care continuum? Cancer Care Alberta (CCA) is seeking a Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) to join our Executive Leadership Team. Reporting to the…
Added 57 mins ago
BL
Specialist, Events (14-Month Contract)
Borden Ladner Gervais LLP (BLG)
Vancouver, BC
- Full-time
Lead the planning and execution of a diverse portfolio of client-facing events, including seminars, conferences, sponsorships, receptions and signature experiences.

Spare

Lead, Customer Operations

Remote, Canada

Remote

$113,000 to $150,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $113,000 to $150,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role Overview

We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where a broken workflow has consequences riders can feel, and the systems supporting those teams were built for a smaller company and a slower product. The workflows, instrumentation, and cadences you build determine how quickly customers realize value, how reliably we forecast renewals, and how efficiently our teams operate.

This is a high impact builder role for someone curious, technical, and energized by making operations sharper. You are fluent in the systems a post sale organization runs on, and you hold a clear view of where truth should live, which tools deserve a place in the stack, and what it takes to keep them coherent as the business scales.

You think in workflows, seeing how a customer journey is actually running, where it breaks down, and how to encode the fix into tooling so the improvement becomes permanent. You arrive with ideas, you enjoy being in the room where direction gets set, and you reach for AI tooling instinctively when you see something worth solving. If you thrive at the intersection of data, tooling, and customer outcomes, and are motivated by elevating an already strong foundation, this role will give you the ownership and impact you are looking for, and it will grow as fast as you do.

Responsibilities

Workflow Design and Lifecycle Enablement

Translate the lifecycle model into workflows that are repeatable, enforced in tooling, and inspectable at any moment.
Build and maintain the Sales to Launch handoff, our highest leverage control point, so that blueprint quality is validated and scope is locked before launch begins.
Embed stage gates so that progression requires objective validation, and formalize handoffs as contracts where the required outputs of one stage become the mandatory inputs to the next.

Systems and Tech Stack Stewardship

Run our CS tech stack day to day, including Salesforce, Vitally, analytics tooling, and the integrations that connect them, keeping it coherent as the business scales.
Translate business needs into precise technical requirements to improve data pipelines, automate workflows, and strengthen reporting capability.

Data Instrumentation and Measurement

Establish trusted baselines and shared metric definitions so that operating reviews run on numbers instead of debate.
Build and maintain the dashboards that give leadership a clear view of renewals, expansion, adoption, health, and time to value.
Surface risk and expansion signals early through instrumentation, before they arrive as escalations.
Keep analytics reliable enough to stand as evidence in customer reviews and value plans without being questioned.

AI and Automation Leverage

Diagnose where manual effort and coordination overhead are capping team capacity, then prioritize automation against those drivers.
Stay close to what is emerging in AI tooling, test what looks promising, and make the case for what earns a place in our stack.
Build directly with AI tooling to prove an idea works, then turn it into a workflow the team relies on every day.

Operating Cadence and Program Support

Run the recurring rhythms, including QBRs, monthly reviews, and team dashboards, that let leadership inspect the business at any moment.
Support cross functional programs such as tech stack governance, launch readiness, and Voice of Customer intake.
Contribute to planning cycles by mapping dependencies and evaluating capacity impact before new initiatives are approved.

Requirements

Experience and Capabilities

3 to 5 years in an operations role, including Customer Success Operations, Revenue Operations, or GTM Operations within a SaaS environment.
Experience inside an established, well run organization where processes were documented, owned, and consistently followed.
Proven workflow design capability. You have mapped a customer journey end to end, found where it broke down, and rebuilt it into something the team could run reliably.
Demonstrated ability to turn company strategy into tangible operational competencies, with a clear example of a goal you translated into process, tooling, or standards that teams adopted.
Experience operating in a complex environment.
Hands on building with AI and automation tools on your own initiative, using platforms such as Claude, Cursor, Replit, Lovable, or Zapier. We would love to hear about something you built.
Strong analytical and technical skills with direct experience building dashboards, data models, and automated workflows.
Comfortable across CS, CRM, and analytics systems including Salesforce, Vitally, and workflow or AI automation tools, with the confidence to recommend a better fit when you see one.
Solid understanding of SaaS customer metrics including health, adoption, retention, churn, expansion, and time to value.
Ability to create clarity in ambiguous situations, set your own priorities, and carry several projects forward at once.
Excellent communication skills and the confidence to challenge ideas openly, at every level.
Based in Vancouver, with the ability to work from our office on a hybrid schedule.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Operations Lead will design and enforce repeatable workflows across Customer Success, Launch, and Support teams while managing the underlying tech stack. They are responsible for data instrumentation, building automated processes, and maintaining the operating cadence to ensure efficient business scaling.

Requirements

Candidates must have 3 to 5 years of experience in operations roles within a SaaS environment, specifically in Customer Success, Revenue, or GTM Operations. Proficiency in workflow design, hands-on experience with AI and automation tools, and strong analytical skills are required.

Skills

Customer Success Operations
Revenue Operations
Workflow Design
Salesforce
Vitally
Data Analytics
AI Tooling
Automation
SaaS Metrics
Project Management
Technical Requirements
Dashboard Building
Process Documentation
Cross-functional Collaboration
Strategic Planning

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
SaaS
Salesforce
Vitally
Claude
Cursor
Replit
Lovable
Zapier
Workflow Design
Data Modeling
Automation
AI Tooling
Customer Success
Revenue Operations
GTM Operations
Dashboarding
Retention
Churn
Expansion
Time to Value
QBR
Tech Stack Governance
Process Improvement
Data Pipelines
Reporting
Public Transit
Cross-functional
Lifecycle Management
Operational Strategy

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Work requirements

Jobs in Canada