Jobs in Canada

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Added 13 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
New Westminster, BC
- Full-time
Added 13 mins ago
TS
Vendor Marketing Manager - CA
TD SYNNEX Canada ULC
Mississauga, ON
- Full-time
Manage assigned projects independently, using sound judgment to identify solutions, prioritize responsibilities, and deliver quality work within established timelines.
Added 13 mins ago
A
Fairmont Gold Supervisor - Full Time, Seasonal
AccorHotel
Vancouver, BC
- Full-time
…personalized experience for our Fairmont Gold guests. Your responsibilities will…
Added 13 mins ago
S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
Added 13 mins ago
CC
Retail Store Manager
Canna Cabana
Edmonton, AB
- Full-time
Must have valid SellSafe Certification
Added 13 mins ago
RB
Private Client Associate
Royal Bank of Canada
Mississauga, ON
- Full-time
Be a key support to the administrative activities and responsibilities of the team
Added 27 mins ago
N
Department Manager, Convenience
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Added 27 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Be familiar with the role and responsibilities of the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence.
Added 27 mins ago
AI
Senior IBM TRIRIGA Developer – IBM TRIRIGA, IWMS, REST APIs, SQL & Java
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Added 27 mins ago
R&
Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
Added 27 mins ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Perform other related duties and responsibilities as assigned by the Manager to support the seamless operation of the Spa
Added 27 mins ago
R&
Front Office Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.
Added 27 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Added 27 mins ago
R&
Executive Housekeeper - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- $62,000 CAD / year
- Full-time
Coordinate all Human Resource functions within the Housekeeping Department and complete all required administrative responsibilities.
Added 27 mins ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Complete all administrative responsibilities required to maintain the smooth operation of the Housekeeping Department.
Added 27 mins ago
CO
2026-84 IT Manager
City of Dawson Creek
Dawson Creek, BC
- Full-time
Five (5) years of progressively responsible experience in an information technology environment, including supervisory, leadership, or project management responsibilities.
Added 27 mins ago
GC
AI Engineer
GEI Consultants, Inc.
Markham, ON
- $110,000 to $150,000 CAD / year
- Full-time
Added 27 mins ago
GD
Executive Administrative Assistant
General Dynamics Land Systems–Canada
London, ON
- Full-time
Added 27 mins ago
AI
M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Roles and Responsibilities: The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires…
Added 27 mins ago
EL
Quality Assurance Associate
Emerald Lane Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 27 mins ago
KE
Production Coordinator
Kickstart Entertainment
Kelowna, BC
- $70,200 to $75,400 CAD / year
- Full-time
Must have strong communication (both verbally and written) and interpersonal skills
Added 27 mins ago
TP
Referrals Officer - 2026
Trimark People Solutions
Alert Bay, BC
- Full-time
Added 27 mins ago
GC
GCAN Supplier Performance Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Added 27 mins ago
GC
GCAN Field Operations Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Added 27 mins ago
AC
Underwriting Assistant
Aviva Canada
Toronto, ON
- Full-time
You will need to be confident and comfortable to manage a healthy level of autonomy while being accountable to various teams for the responsibilities of your role.

Spare

Lead, Customer Operations

Remote, Canada

Remote

$113,000 to $150,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $113,000 to $150,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role Overview

We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where a broken workflow has consequences riders can feel, and the systems supporting those teams were built for a smaller company and a slower product. The workflows, instrumentation, and cadences you build determine how quickly customers realize value, how reliably we forecast renewals, and how efficiently our teams operate.

This is a high impact builder role for someone curious, technical, and energized by making operations sharper. You are fluent in the systems a post sale organization runs on, and you hold a clear view of where truth should live, which tools deserve a place in the stack, and what it takes to keep them coherent as the business scales.

You think in workflows, seeing how a customer journey is actually running, where it breaks down, and how to encode the fix into tooling so the improvement becomes permanent. You arrive with ideas, you enjoy being in the room where direction gets set, and you reach for AI tooling instinctively when you see something worth solving. If you thrive at the intersection of data, tooling, and customer outcomes, and are motivated by elevating an already strong foundation, this role will give you the ownership and impact you are looking for, and it will grow as fast as you do.

Responsibilities

Workflow Design and Lifecycle Enablement

Translate the lifecycle model into workflows that are repeatable, enforced in tooling, and inspectable at any moment.
Build and maintain the Sales to Launch handoff, our highest leverage control point, so that blueprint quality is validated and scope is locked before launch begins.
Embed stage gates so that progression requires objective validation, and formalize handoffs as contracts where the required outputs of one stage become the mandatory inputs to the next.

Systems and Tech Stack Stewardship

Run our CS tech stack day to day, including Salesforce, Vitally, analytics tooling, and the integrations that connect them, keeping it coherent as the business scales.
Translate business needs into precise technical requirements to improve data pipelines, automate workflows, and strengthen reporting capability.

Data Instrumentation and Measurement

Establish trusted baselines and shared metric definitions so that operating reviews run on numbers instead of debate.
Build and maintain the dashboards that give leadership a clear view of renewals, expansion, adoption, health, and time to value.
Surface risk and expansion signals early through instrumentation, before they arrive as escalations.
Keep analytics reliable enough to stand as evidence in customer reviews and value plans without being questioned.

AI and Automation Leverage

Diagnose where manual effort and coordination overhead are capping team capacity, then prioritize automation against those drivers.
Stay close to what is emerging in AI tooling, test what looks promising, and make the case for what earns a place in our stack.
Build directly with AI tooling to prove an idea works, then turn it into a workflow the team relies on every day.

Operating Cadence and Program Support

Run the recurring rhythms, including QBRs, monthly reviews, and team dashboards, that let leadership inspect the business at any moment.
Support cross functional programs such as tech stack governance, launch readiness, and Voice of Customer intake.
Contribute to planning cycles by mapping dependencies and evaluating capacity impact before new initiatives are approved.

Requirements

Experience and Capabilities

3 to 5 years in an operations role, including Customer Success Operations, Revenue Operations, or GTM Operations within a SaaS environment.
Experience inside an established, well run organization where processes were documented, owned, and consistently followed.
Proven workflow design capability. You have mapped a customer journey end to end, found where it broke down, and rebuilt it into something the team could run reliably.
Demonstrated ability to turn company strategy into tangible operational competencies, with a clear example of a goal you translated into process, tooling, or standards that teams adopted.
Experience operating in a complex environment.
Hands on building with AI and automation tools on your own initiative, using platforms such as Claude, Cursor, Replit, Lovable, or Zapier. We would love to hear about something you built.
Strong analytical and technical skills with direct experience building dashboards, data models, and automated workflows.
Comfortable across CS, CRM, and analytics systems including Salesforce, Vitally, and workflow or AI automation tools, with the confidence to recommend a better fit when you see one.
Solid understanding of SaaS customer metrics including health, adoption, retention, churn, expansion, and time to value.
Ability to create clarity in ambiguous situations, set your own priorities, and carry several projects forward at once.
Excellent communication skills and the confidence to challenge ideas openly, at every level.
Based in Vancouver, with the ability to work from our office on a hybrid schedule.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Operations Lead will design and enforce repeatable workflows across Customer Success, Launch, and Support teams while managing the underlying tech stack. They are responsible for data instrumentation, building automated processes, and maintaining the operating cadence to ensure efficient business scaling.

Requirements

Candidates must have 3 to 5 years of experience in operations roles within a SaaS environment, specifically in Customer Success, Revenue, or GTM Operations. Proficiency in workflow design, hands-on experience with AI and automation tools, and strong analytical skills are required.

Skills

Customer Success Operations
Revenue Operations
Workflow Design
Salesforce
Vitally
Data Analytics
AI Tooling
Automation
SaaS Metrics
Project Management
Technical Requirements
Dashboard Building
Process Documentation
Cross-functional Collaboration
Strategic Planning

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
SaaS
Salesforce
Vitally
Claude
Cursor
Replit
Lovable
Zapier
Workflow Design
Data Modeling
Automation
AI Tooling
Customer Success
Revenue Operations
GTM Operations
Dashboarding
Retention
Churn
Expansion
Time to Value
QBR
Tech Stack Governance
Process Improvement
Data Pipelines
Reporting
Public Transit
Cross-functional
Lifecycle Management
Operational Strategy

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Jobs in Canada