Jobs in Canada

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Added 7 mins ago
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Principal Data Scientist
Autodesk
Vancouver, BC
- Full-time
…and make data-driven decisions as an organization and improve product, business, adoption, and sales operations by applying data science. We work in close sync with our executive staff due…
Added 7 mins ago
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Field Service Engineer - Toronto Canada
oneservice
Canada
- Full-time
Provide detailed technical feedback to engineering, quality, or product teams regarding field performance, reliability, and design issues.
Added 7 mins ago
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Junior Technical Support Representative
FISPAN
Vancouver, BC
- Full-time
…seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial…
Added 21 mins ago
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Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 37 mins ago
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Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 51 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Ability to lead a technical team, groom developers, review deliverables and ensure timely delivery as per committed deadlines.
Added 51 mins ago
SV
Customer Support Specialist
SoGal Ventures
Ottawa, ON
- Full-time
You'll own customer support from first contact through resolution, working closely with our Customer Success, Product, and Engineering teams to solve problems, investigate issues, and keep…
Added 51 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
HVAC-related technical training, industry certifications, or product knowledge is an asset.
Added 51 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…This role handles counter, phone, and email sales, including product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to…
Added 51 mins ago
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Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 51 mins ago
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Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 51 mins ago
M
Events & Community Lead
Mecka.ai
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
Run office hours and feedback sessions with data users and route what you hear into delivery and product priorities.
Added 1 hour ago
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Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
…develop a regional strategy in collaboration with marketing and lead the growth of our Cardinal branded surgical and specialty products across the province of Ontario. Leading, coaching and…
Added 1 hour ago
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Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 1 hour ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Ensure compliance and performance of the product-process by analyzing and resolving non-conformities and technical issues.
Added 1 hour ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Read and interpret blueprints and technical drawings
Added 1 hour ago
MB
Manufacturing Engineering Manager, Biopolymers
Materia Bioworks
Sarnia, ON
- Full-time
We are seeking an experienced leader to join our growing team and head our customer product development initiatives, taking biopolymer based products from concept through scale-up to…
Added 1 hour ago
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Spécialiste du Merchandising Visuel Contrat | Visual Merchandising Specialist Contract
L'Oréal
Montreal, QC
- Full-time
Lead the artwork briefing process, collaborating with Marketing to translate campaign stories into technical visual briefs.
Added 1 hour ago
D
Product Desinger - Electrical
Dometic
Richmond, BC
- $104,000 to $120,000 CAD / year
- Full-time
As a Product Designer - Electrical in the Vancouver team, you will be responsible for new product development as well as maintenance and continuous improvement of existing products within…
Added 1 hour ago
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Customer Fulfillment Specialist
Veolia | North America
Oakville, ON
- Full-time
Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
Added 1 hour ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
…onboarding process encompasses Intake, Regulatory/Jurisdictional/Product Approval Compliance, Trade Reporting Compliance, Credit Line Setup, Legal Agreement (e.g. ISDA) Negotiation, Account…
Added 1 hour ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team,…
Added 1 hour ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
The AI Enablement Lead will partner with Engineering, Architecture, Product, Data, Risk, Cybersecurity and Enterprise AI teams to move AI opportunities from discovery and experimentation…
Added 1 hour ago
Associate Product Manager
Fleetworthy
Edmonton, AB
…providing support for marketing and sales initiatives that enhance product KPI’s and training the sales and customer success teams so they can educate customers and users. You will also…
Added 1 hour ago
ME
Designer (Apparel)
Mad Engine Global, LLC
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Apparel Designer will lead the creative development process from concept through production-ready artwork, partnering closely with Product Development, Merchandising, Sales, Licensing…

Spare

Lead, Customer Operations

Remote, Canada

Remote

$113,000 to $150,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $113,000 to $150,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role Overview

We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where a broken workflow has consequences riders can feel, and the systems supporting those teams were built for a smaller company and a slower product. The workflows, instrumentation, and cadences you build determine how quickly customers realize value, how reliably we forecast renewals, and how efficiently our teams operate.

This is a high impact builder role for someone curious, technical, and energized by making operations sharper. You are fluent in the systems a post sale organization runs on, and you hold a clear view of where truth should live, which tools deserve a place in the stack, and what it takes to keep them coherent as the business scales.

You think in workflows, seeing how a customer journey is actually running, where it breaks down, and how to encode the fix into tooling so the improvement becomes permanent. You arrive with ideas, you enjoy being in the room where direction gets set, and you reach for AI tooling instinctively when you see something worth solving. If you thrive at the intersection of data, tooling, and customer outcomes, and are motivated by elevating an already strong foundation, this role will give you the ownership and impact you are looking for, and it will grow as fast as you do.

Responsibilities

Workflow Design and Lifecycle Enablement

Translate the lifecycle model into workflows that are repeatable, enforced in tooling, and inspectable at any moment.
Build and maintain the Sales to Launch handoff, our highest leverage control point, so that blueprint quality is validated and scope is locked before launch begins.
Embed stage gates so that progression requires objective validation, and formalize handoffs as contracts where the required outputs of one stage become the mandatory inputs to the next.

Systems and Tech Stack Stewardship

Run our CS tech stack day to day, including Salesforce, Vitally, analytics tooling, and the integrations that connect them, keeping it coherent as the business scales.
Translate business needs into precise technical requirements to improve data pipelines, automate workflows, and strengthen reporting capability.

Data Instrumentation and Measurement

Establish trusted baselines and shared metric definitions so that operating reviews run on numbers instead of debate.
Build and maintain the dashboards that give leadership a clear view of renewals, expansion, adoption, health, and time to value.
Surface risk and expansion signals early through instrumentation, before they arrive as escalations.
Keep analytics reliable enough to stand as evidence in customer reviews and value plans without being questioned.

AI and Automation Leverage

Diagnose where manual effort and coordination overhead are capping team capacity, then prioritize automation against those drivers.
Stay close to what is emerging in AI tooling, test what looks promising, and make the case for what earns a place in our stack.
Build directly with AI tooling to prove an idea works, then turn it into a workflow the team relies on every day.

Operating Cadence and Program Support

Run the recurring rhythms, including QBRs, monthly reviews, and team dashboards, that let leadership inspect the business at any moment.
Support cross functional programs such as tech stack governance, launch readiness, and Voice of Customer intake.
Contribute to planning cycles by mapping dependencies and evaluating capacity impact before new initiatives are approved.

Requirements

Experience and Capabilities

3 to 5 years in an operations role, including Customer Success Operations, Revenue Operations, or GTM Operations within a SaaS environment.
Experience inside an established, well run organization where processes were documented, owned, and consistently followed.
Proven workflow design capability. You have mapped a customer journey end to end, found where it broke down, and rebuilt it into something the team could run reliably.
Demonstrated ability to turn company strategy into tangible operational competencies, with a clear example of a goal you translated into process, tooling, or standards that teams adopted.
Experience operating in a complex environment.
Hands on building with AI and automation tools on your own initiative, using platforms such as Claude, Cursor, Replit, Lovable, or Zapier. We would love to hear about something you built.
Strong analytical and technical skills with direct experience building dashboards, data models, and automated workflows.
Comfortable across CS, CRM, and analytics systems including Salesforce, Vitally, and workflow or AI automation tools, with the confidence to recommend a better fit when you see one.
Solid understanding of SaaS customer metrics including health, adoption, retention, churn, expansion, and time to value.
Ability to create clarity in ambiguous situations, set your own priorities, and carry several projects forward at once.
Excellent communication skills and the confidence to challenge ideas openly, at every level.
Based in Vancouver, with the ability to work from our office on a hybrid schedule.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Operations Lead will design and enforce repeatable workflows across Customer Success, Launch, and Support teams while managing the underlying tech stack. They are responsible for data instrumentation, building automated processes, and maintaining the operating cadence to ensure efficient business scaling.

Requirements

Candidates must have 3 to 5 years of experience in operations roles within a SaaS environment, specifically in Customer Success, Revenue, or GTM Operations. Proficiency in workflow design, hands-on experience with AI and automation tools, and strong analytical skills are required.

Skills

Customer Success Operations
Revenue Operations
Workflow Design
Salesforce
Vitally
Data Analytics
AI Tooling
Automation
SaaS Metrics
Project Management
Technical Requirements
Dashboard Building
Process Documentation
Cross-functional Collaboration
Strategic Planning

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
SaaS
Salesforce
Vitally
Claude
Cursor
Replit
Lovable
Zapier
Workflow Design
Data Modeling
Automation
AI Tooling
Customer Success
Revenue Operations
GTM Operations
Dashboarding
Retention
Churn
Expansion
Time to Value
QBR
Tech Stack Governance
Process Improvement
Data Pipelines
Reporting
Public Transit
Cross-functional
Lifecycle Management
Operational Strategy

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Jobs in Canada