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Added 12 mins ago
DC
Test Development Engineer
Danaher Corporation
Concord, ON · AB · CAN - Concord - AB Sciex LP
- $110,000 to $123,000 CAD / year
- Full-time
This position reports to the Senior Test Development Manager and is part of the Test Development / Hardware Development located in Concord and will be an on-site role.
Added 28 mins ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
Senior Services Project Manager – UKG Pro Suite
Added 57 mins ago
GC
Talent Acquisition & HR Manager
Game Companies
Toronto, ON
- Full-time
This is a hybrid role based in Toronto, with an expectation of working from our Queens Quay West office four days per week · Ability to work from our downtown Toronto office 4 days per week
Added 57 mins ago
GC
Senior Environment Artist (Lead)
Game Companies
Toronto, ON
- Full-time
We are looking for a Senior level Environment Artist to join our growing team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should…
Added 57 mins ago
CC
Manager, Privacy
Cogeco Connexion
Burlington, ON
- Full-time
Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
Added 1 hour ago
GC
Senior Manager, Financial Planning and Analysis – EA SPORTS, Catalyst Studios
Game Companies
Vancouver, BC
- Full-time
As a Senior Finance Manager, you will guide the Catalyst Studios Finance team supporting our NHL, UFC, and F1 franchises. Reporting to the Senior Director, FP&A - American Football /…
Added 1 hour ago
A
Paid Search & Video Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Reports to: Senior Manager, Performance Marketing
Added 1 hour ago
J&
Senior Manager, North America Regulatory Leader
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Johnson & Johnson Innovative Medicine R&D is recruiting for a Senior Manager, North America Regulatory Leader.
Added 1 hour ago
RP
HR Business Partnerships Manager
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,452.8 to $105,594.3 CAD / year
- Full-time
Reporting to the Senior Director of Human Resources Business Partnerships, the Manager, Human Resources Business Partnerships, is responsible for providing leadership and direction to their…
Added 1 hour ago
AE
Paid Search & Video Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Reports to: Senior Manager, Performance Marketing
Added 1 hour ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 1 hour ago
A
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
…of the diverse products in Amazon catalogue. The Engineering manager works closely with Tax specialists, Product team , Applied scientists - tackling a growing portfolio of core-science…
Added 1 hour ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Make an impact with our Valuations team as a Senior Manager. This diverse team of professionals works with clients on a wide range of business disputes and irregularities and applies…
Added 2 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Senior Services Project Manager – UKG Pro Suite
Added 2 hours ago
HC
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting directly to the Senior Manager, Finance & Administration, the Accounting Analyst will assist with various accounting analysis, operational improvement, ledger maintenance, and…
Added 2 hours ago
S
Manager, Family Philanthropy
Sobeys
Stellarton, NS
- Full-time
The Manager, Family Philanthropy provides strategic and operational leadership across the Sobey family’s philanthropic foundations, awards programs, stakeholder partnerships and related…
Added 2 hours ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
Added 2 hours ago
A
Senior Business Analytics Manager
Autodesk
Toronto, ON
- Full-time
…build data products ourselves when needed. We are looking for a Senior Manager, Business Analytics to own the integration of business performance data with our upstream GTM and finance…
Added 2 hours ago
VC
Total Rewards Specialist - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
Supports ad-hoc requests and project work for compensation, pension and benefits as requested from Manager Pension and Benefits and Director Total Rewards.
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 2 hours ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 2 hours ago
A
Senior Business Analytics Manager
Autodesk
Toronto, ON
- Full-time
…build data products ourselves when needed. We are looking for a Senior Manager, Business Analytics to own the integration of business performance data with our upstream GTM and finance…
Added 2 hours ago
GG
US Tax Manager
Grewal Guyatt LLP
Richmond Hill, ON
- $129,600 to $165,400 CAD / year
- Full-time
Work Schedule Requirement: Hybrid – four (4) days in office, one (1) day remote
Added 2 hours ago
BI
Senior Actuarial Associate, Pension Risk Transfer (PRT)
BMO Insurance
Toronto, ON
- Full-time
Prepare pricing recommendations and governance papers for senior stakeholders and transaction approval committees.
Added 2 hours ago
C|
Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
Coordinate workforce planning with senior leaders and managers and maintain current organizational charts, position records, job descriptions, and reporting relationships.

Spare

Senior Customer Success Manager

Vancouver, BC, Canada

$125,000 to $162,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $125,000 to $162,000 CAD / year
Job type: Full-time
Experience: Minimum of 5 years of experience in Customer Success in SaaS
Posting language: English
Posted: Oct 7, 2026

Original job description

We are hiring a Senior Customer Success Manager to join our team at Spare!

As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators and turning those relationships into long-term growth. This is a role for someone who sees every customer engagement as an opportunity: to expand adoption, unlock new value, and create the conditions for customers to invest more deeply in what Spare makes possible. You'll be the person who knows your accounts inside and out, drives outcomes that matter, and partners closely with Sales and internal teams to make sure success today becomes expansion tomorrow.

Our Spare HQ is in Vancouver, BC, but this position can be located in Vancouver, Canada or in Los Angeles, CA. [Hybrid 3x a week for both locations]

Key Responsibilities

Product Proficiency:

Develop and maintain a confident command of Spare's full product suite, staying current on new functionality, roadmap direction, and how products interrelate across the platform
Translate platform capabilities into operational outcomes that resonate with government transit organizations, connecting features to their metrics of success, desired outcomes and compliance requirements that drive their decisions
Help customers move beyond minimum viable usage by clearly articulating the value of deeper and broader platform adoption
Represent Spare's product direction accurately and confidently in customer conversations, including with skeptical or change-resistant stakeholders

Deep Customer Understanding

Invest in understanding how your customers' organizations work, how they operate, who holds influence, what external pressures they face, and what success looks like at both the operational and political level
Research and track each customer's broader operating environment and factor these into account strategy
Document stakeholder maps, account plans, and current platform usage across critical operational areas and workflows
Surface structured product feedback to internal teams that reflects real customer operational constraints and priorities

Adoption, Value Realization, And Expansion

Guide customers through structured success plans aligned to shared objectives and realistic milestones given agency operating constraints
Deliver Spare Partner Reviews (SPRs) with functional leaders that connect usage data to measurable business and service outcomes
Identify expansion signals within day-to-day engagement, workflow gaps, service expansions, new grant funding, staffing changes and collaborate with Account Managers to translate those signals into pipeline
Build trusted internal champions within customer organizations who understand the value of the platform and can advocate for continued and expanded usage and investment

Protection Of Revenue

Synthesize platform usage data, stakeholder sentiment, and account context to identify and prioritize at-risk accounts early
Diagnose adoption and value gaps and implement targeted remediation strategies before risk escalates
Escalate churn or contraction risk to leadership with clear documentation of root cause, contributing factors, and recommended response
Reinforce Spare's competitive differentiation and platform value during renewal cycles and when competitive pressure arises

Ecosystem And Operational Excellence

Maintain accurate and current data across CRM and customer-facing tools to support shared visibility and reliable reporting
Partner closely with Account Managers as a co-owner of account health, expansion strategy, and renewal outcomes
Adhere to cross-functional processes and handoff standards across Implementation, Support, and Product to deliver a consistent customer experience

Other Aspects Of This Job

Mandatory travel within Canada and the USA for onsite visits (up to 30%)
Must be OK with travel on short notice; ideally should live within 1.5 hours of an international airport

About You ✨

Minimum of 5 years of experience in Customer Success in SaaS
Experience managing multiple B2B andor B2G customers, ideally in complex or multi-product environments
Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels
Experience working at a fast-paced startup or scale-up
Strong ability to synthesize account context - usage data, stakeholder dynamics, external pressures - into clear strategy and action
Excellent communication skills across audiences with varying technical fluency
Resourceful and comfortable reprioritizing in dynamic, fast-moving environments
Availability and eligibility to travel within Canada and the USA

It Will Be Considered a Bonus (nice-to-have)

Previous experience or a keen interest in transit or mobility
Experience working B2G, with government or public sector customers
Background in change management or project management
Familiarity with procurement cycles, grant funding structures, or public sector operations

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.

Benefits ✨

Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!
Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
Health insurance: We offer a competitive & comprehensive benefits package.
Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
Paid time off: , We offer flexible PTO, unlimited sick days and have company-wide shut-down days to help you rest and recharge.

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation - by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

With Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

🗝️ Take Ownership

⛰️ Growth Mindset
🚨 Execute with Urgency
🚌 Drive Results
💩 No Assholes
🤩 Customer-Obsession

Compensation Range: $125K - $162K

Apply on LinkedIn About employer

More about this job

Responsibilities

Build trusted relationships with government agencies and transit operators, guide customers toward measurable outcomes and broader product adoption, and identify opportunities for account growth. Monitor account health and renewal risks, coordinate with Account Managers and internal teams, and maintain accurate customer and account information.

Requirements

Requires at least five years of SaaS Customer Success experience, including managing multiple B2B and/or B2G customers, and a demonstrated ability to build trusted relationships across organizational levels. Candidates should be strategic, adaptable communicators with experience synthesizing account data and context; eligibility and availability to travel within Canada and the United States are also required.

Skills

Customer Success
Account Management
Product Adoption
Value Realization
Account Expansion
Renewal Management
Churn Prevention
Stakeholder Management
Account Planning
Data Analysis
Strategic Planning
Cross-Functional Collaboration
Communication
Change Management
Project Management

Benefits

Competitive Pay
Commission Or Bonus Structure
Stock Options
Coworking Membership Allowance
Home Office Allowance
Team Offsites And Social Events
Health Insurance
Lifestyle Spending Account
Flexible Paid Time Off
Unlimited Sick Days
Company-Wide Shutdown Days

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
B2B
B2G
Government Agencies
Public Sector
Transit Operators
Mobility
Demand-Responsive Transportation
Product Adoption
Platform Adoption
Customer Success Plans
Partner Reviews
Usage Data
Account Health
Account Plans
Stakeholder Mapping
Expansion Pipeline
Renewals
Churn Risk
Revenue Protection
CRM
Product Feedback
Cross-Functional Collaboration
Change Management
Project Management
Procurement Cycles
Grant Funding
Public Sector Operations

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Work requirements

Jobs in Canada