Jobs in Canada

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Added 10 mins ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
…Purchasing, Quality and Regulatory teams, lead internal and customer meetings, and track actions, dependencies, risks and decisions to support launch and implementation readiness. You will…
Added 10 mins ago
A
MSP Service Desk Analyst I
Augmented
Burlington, ON
- Full-time
…and cloud for business clients. They're hiring a first-line Service Desk Analyst who takes pride in customer service and doing things…
Added 10 mins ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 10 mins ago
V
Information Technology Help Desk Technician
VySystems
Toronto, ON
- Contract
As a Help Desk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal…
Added 10 mins ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
…domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other…
Added 10 mins ago
P
Quality Assurance Analyst
Planisware
Montreal, QC
- $70,000 to $80,000 CAD / year
- Full-time
…consulting teams. Your ultimate objective will be to drive higher customer…
Added 25 mins ago
PS
Journeyperson Electrician - Commercial Service
Paramount Services Ltd.
Winnipeg, MB
- $44 to $48 CAD / hour
- Full-time
Strong communication and customer service skills.
Added 25 mins ago
GC
Programmeur·se Online / Online Programmer
Game Companies
Montreal, QC
- Full-time
Identify technical obstacles and generate solutions to overcome identified risks
Added 25 mins ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
…is recognized for high-quality craftsmanship and exceptional customer service. Its experienced team works closely with clients to provide durable, visually appealing glazing that enhances…
Added 25 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 25 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 41 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Barrie, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 55 mins ago
II
manufacturing coordinator
Imaflex Inc.
Victoriaville, QC
- Full-time
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 55 mins ago
CC
Operational Technology Specialist
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
…Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola Bottling facility, while also providing remote support to other Coke…
Added 55 mins ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
…improvements to our broker offering. The position combines technical underwriting with genuine responsibility for people and service…
Added 55 mins ago
PC
Franchising Legal Assistant - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Strong technical skills using MS Office and advanced excel skills.
Added 55 mins ago
PC
Franchising Legal Assistant - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Strong technical skills using MS Office and advanced excel skills.
Added 55 mins ago
E
Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 55 mins ago
SE
Senior Design Firms Sales Representative
Schneider Electric
Richmond, BC
- $129,600 to $172,800 CAD / year
- Full-time
Develop and manage key accounts, aligning technical solutions with customer needs and long-term business objectives
Added 55 mins ago
E
Service Automation Technician
Epiroc
AB · Edmonton, AB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 55 mins ago
E
Service Automation Technician
Epiroc
Winnipeg, MB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 55 mins ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 55 mins ago
A
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
…include direct management of engineers, process and quality of service improvements, strategic planning, project management for software within the team, and management of resources across…
Added 1 hour ago
DC
Office Administrator
Dillon Consulting Limited
Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 1 hour ago
M
Software Engineer, Backend – Edge Systems
Micromart
Remote, Canada
- Full-time
- Remote
Experience with Node.js, TypeScript, and service-based architectures

Spare

Senior Customer Success Manager

Vancouver, BC, Canada

$125,000 to $162,000 CAD / year · Full-time

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Job details

Pay: $125,000 to $162,000 CAD / year
Job type: Full-time
Experience: Minimum of 5 years of experience in Customer Success in SaaS
Posting language: English
Posted: Oct 7, 2026

Original job description

We are hiring a Senior Customer Success Manager to join our team at Spare!

As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators and turning those relationships into long-term growth. This is a role for someone who sees every customer engagement as an opportunity: to expand adoption, unlock new value, and create the conditions for customers to invest more deeply in what Spare makes possible. You'll be the person who knows your accounts inside and out, drives outcomes that matter, and partners closely with Sales and internal teams to make sure success today becomes expansion tomorrow.

Our Spare HQ is in Vancouver, BC, but this position can be located in Vancouver, Canada or in Los Angeles, CA. [Hybrid 3x a week for both locations]

Key Responsibilities

Product Proficiency:

Develop and maintain a confident command of Spare's full product suite, staying current on new functionality, roadmap direction, and how products interrelate across the platform
Translate platform capabilities into operational outcomes that resonate with government transit organizations, connecting features to their metrics of success, desired outcomes and compliance requirements that drive their decisions
Help customers move beyond minimum viable usage by clearly articulating the value of deeper and broader platform adoption
Represent Spare's product direction accurately and confidently in customer conversations, including with skeptical or change-resistant stakeholders

Deep Customer Understanding

Invest in understanding how your customers' organizations work, how they operate, who holds influence, what external pressures they face, and what success looks like at both the operational and political level
Research and track each customer's broader operating environment and factor these into account strategy
Document stakeholder maps, account plans, and current platform usage across critical operational areas and workflows
Surface structured product feedback to internal teams that reflects real customer operational constraints and priorities

Adoption, Value Realization, And Expansion

Guide customers through structured success plans aligned to shared objectives and realistic milestones given agency operating constraints
Deliver Spare Partner Reviews (SPRs) with functional leaders that connect usage data to measurable business and service outcomes
Identify expansion signals within day-to-day engagement, workflow gaps, service expansions, new grant funding, staffing changes and collaborate with Account Managers to translate those signals into pipeline
Build trusted internal champions within customer organizations who understand the value of the platform and can advocate for continued and expanded usage and investment

Protection Of Revenue

Synthesize platform usage data, stakeholder sentiment, and account context to identify and prioritize at-risk accounts early
Diagnose adoption and value gaps and implement targeted remediation strategies before risk escalates
Escalate churn or contraction risk to leadership with clear documentation of root cause, contributing factors, and recommended response
Reinforce Spare's competitive differentiation and platform value during renewal cycles and when competitive pressure arises

Ecosystem And Operational Excellence

Maintain accurate and current data across CRM and customer-facing tools to support shared visibility and reliable reporting
Partner closely with Account Managers as a co-owner of account health, expansion strategy, and renewal outcomes
Adhere to cross-functional processes and handoff standards across Implementation, Support, and Product to deliver a consistent customer experience

Other Aspects Of This Job

Mandatory travel within Canada and the USA for onsite visits (up to 30%)
Must be OK with travel on short notice; ideally should live within 1.5 hours of an international airport

About You ✨

Minimum of 5 years of experience in Customer Success in SaaS
Experience managing multiple B2B andor B2G customers, ideally in complex or multi-product environments
Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels
Experience working at a fast-paced startup or scale-up
Strong ability to synthesize account context - usage data, stakeholder dynamics, external pressures - into clear strategy and action
Excellent communication skills across audiences with varying technical fluency
Resourceful and comfortable reprioritizing in dynamic, fast-moving environments
Availability and eligibility to travel within Canada and the USA

It Will Be Considered a Bonus (nice-to-have)

Previous experience or a keen interest in transit or mobility
Experience working B2G, with government or public sector customers
Background in change management or project management
Familiarity with procurement cycles, grant funding structures, or public sector operations

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.

Benefits ✨

Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!
Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
Health insurance: We offer a competitive & comprehensive benefits package.
Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
Paid time off: , We offer flexible PTO, unlimited sick days and have company-wide shut-down days to help you rest and recharge.

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation - by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

With Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

🗝️ Take Ownership

⛰️ Growth Mindset
🚨 Execute with Urgency
🚌 Drive Results
💩 No Assholes
🤩 Customer-Obsession

Compensation Range: $125K - $162K

Apply on LinkedIn About employer

More about this job

Responsibilities

Build trusted relationships with government agencies and transit operators, guide customers toward measurable outcomes and broader product adoption, and identify opportunities for account growth. Monitor account health and renewal risks, coordinate with Account Managers and internal teams, and maintain accurate customer and account information.

Requirements

Requires at least five years of SaaS Customer Success experience, including managing multiple B2B and/or B2G customers, and a demonstrated ability to build trusted relationships across organizational levels. Candidates should be strategic, adaptable communicators with experience synthesizing account data and context; eligibility and availability to travel within Canada and the United States are also required.

Skills

Customer Success
Account Management
Product Adoption
Value Realization
Account Expansion
Renewal Management
Churn Prevention
Stakeholder Management
Account Planning
Data Analysis
Strategic Planning
Cross-Functional Collaboration
Communication
Change Management
Project Management

Benefits

Competitive Pay
Commission Or Bonus Structure
Stock Options
Coworking Membership Allowance
Home Office Allowance
Team Offsites And Social Events
Health Insurance
Lifestyle Spending Account
Flexible Paid Time Off
Unlimited Sick Days
Company-Wide Shutdown Days

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
B2B
B2G
Government Agencies
Public Sector
Transit Operators
Mobility
Demand-Responsive Transportation
Product Adoption
Platform Adoption
Customer Success Plans
Partner Reviews
Usage Data
Account Health
Account Plans
Stakeholder Mapping
Expansion Pipeline
Renewals
Churn Risk
Revenue Protection
CRM
Product Feedback
Cross-Functional Collaboration
Change Management
Project Management
Procurement Cycles
Grant Funding
Public Sector Operations

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Work requirements

Jobs in Canada