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Added 15 mins ago
LT
Project Manager
Lucy TV
Calgary, AB
- Full-time
…logistics for content onboarding, ensuring inspections and quality checks for platform releases, and expediting critical tasks to meet launch dates. The Project Manager will also contribute…
Added 15 mins ago
TC
Director of Human Resources
Trenton Cold Storage
Trenton, ON
- Full-time
…needs. TCS is committed to sustainability, innovation, and quality, serving as a trusted partner in the global food supply chain. Team members at TCS contribute to ensuring safe and…
Added 15 mins ago
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Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Added 15 mins ago
RI
Pest Control Technician
Rentokil Initial
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- $41,000 to $43,000 CAD / year
- Contract
…delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an environment that provides…
Added 15 mins ago
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Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
…delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an environment that provides…
Added 15 mins ago
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- Full-time
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Added 15 mins ago
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…care. The Ross family takes pride in providing compassionate, quality patient…
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Process Manager***Gestionairre de processus
Aliaxis
CA - Pharmacy - Plant (EXT)
- Full-time
Collaborate with cross-functional teams to improve process efficiency, product quality, operational simplicity, and cost performance across manufacturing operations.
Added 15 mins ago
IG
Process Manager***Gestionairre de processus
IPEX Group
CA - Pharmacy - Plant (EXT)
- Full-time
Collaborate with cross-functional teams to improve process efficiency, product quality, operational simplicity, and cost performance across manufacturing operations.
Added 15 mins ago
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Casual
Extendicare
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- Part-time
Adheres to established company policies and procedures regarding quality assurance, fire, and safety.
Added 15 mins ago
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Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
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Added 30 mins ago
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Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
…for a digital business banking product, ensuring successful partner and technology integration with the platform. This role will be 20% strategic roadmap development and requirement…
Added 30 mins ago
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Product Manager – Tech Accessories & Hardware
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- Full-time
…perfectly timed launch and the deep satisfaction of building high-quality, profitable hardware, this is your…
Added 30 mins ago
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Enterprise Network Architect
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- Internship
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- Full-time
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Customer Service Professional - Group Benefits
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Waterloo, ON
- $21 to $22 CAD / hour
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- Full-time
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Added 1 hour ago
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MNP
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- Full-time
Make an impact with our Executive Search & Recruitment team as a Manager. As a trusted advisor, you will partner with clients to identify, attract and assess executive, senior leadership…
Added 1 hour ago
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Alvarez & Marsal
Toronto, ON
- Full-time
…shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our…
Added 1 hour ago
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- Full-time
…will play a key role in managing client files, delivering high-quality engagement work, mentoring junior team members, and building long-term client relationships within a collaborative and…
Added 1 hour ago
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Project Manager, Buildings & Facilities (Contract)
Tiree
Calgary, AB
- Full-time
…projects on track across scope, schedule, budget, risk, and quality while bringing together the many people and groups involved in delivering functional, compliant…

Spark Power ⚡

Application Support Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: Minimum of 1 year of experience in an application support, systems analyst, or similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst provides day-to-day support for Spark Power's enterprise applications, including our ERP platform and its integrations, ensuring they remain stable, secure, and aligned with business needs.

The Analyst helps users with application-related issues, assists in investigating and resolving incidents, and works with business users, vendors, and IT colleagues to drive continuous improvement across the application portfolio.

This role suits a curious, methodical problem solver who takes ownership of issues through to resolution, communicates clearly with non-technical users, and is eager to grow their technical and business knowledge.

What Will You Do As The Application Support Analyst

Support enterprise applications by resolving assigned tickets and incidents within agreed service levels.
Troubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes.
Monitor application health, scheduled jobs, and integrations to proactively identify and address issues.
Raise and escalate issues and risks with IT management and business process owners.
Keep users and stakeholders informed of issue status, planned changes, and service impacts.
Configure and maintain applications, including user access, roles, workflows, forms, and reports.
Gather and document requirements for minor enhancements, and coordinate their test
Execute test plans and support user acceptance testing for patches, upgrades, and new releases.
Follow change management processes to ensure changes are documented, approved, and safely deployed.
Coordinate with software vendors and support partners on case escalation and resolution.
Develop and maintain knowledge base articles, support procedures, and end-user guides.
Provide end-user training and guidance to improve adoption and reduce recurring issues.

Spark Power Employee Benefits And Perks

Competitive wages
Excellent benefits package with flexible options and wellness spending accounts
RRSP
Hands-on and supportive leadership team
Employee referral bonus program
Corporate discounts (hotels, travel, insurance, retail..)
…much more

Do you have the Spark? Here’s what we’re looking for:

Minimum of 1 year of experience in an application support, systems analyst, or similar role.
Experience supporting NetSuite or other ERPs such as Oracle Cloud ERP, JDE, or SAP S/4HANA is a strong asset.
College diploma or university degree in Information Technology, Computer Science, Business, or a related discipline.
Ability to analyze data and reports to support root cause analysis.
Experience using ITSM ticketing tools and working within ITIL-aligned incident, problem, and change processes.
Strong analytical and troubleshooting skills with a methodical approach to problem solving.
Strong attention to detail with a focus on quality and service excellence.
Ability to prioritize and manage multiple requests in a fast-paced, deadline-driven environment.
Clear written and verbal communication, with the ability to explain technical concepts to non-technical users.
Self-motivated, with a high level of initiative, accountability, and eagerness to learn.
Working knowledge of Microsoft 365, including Excel, Teams, and SharePoint

Who is Spark Power?

Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers’ Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers’ operations up and running today and better equipped for tomorrow.

Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial intelligence tools may be used to support parts of the recruitment and selection process, including application screening

Apply About employer

More about this job

Responsibilities

Support and maintain enterprise applications, including the ERP platform and integrations, by resolving incidents, monitoring application health, investigating root causes, and implementing fixes. Coordinate enhancements, testing, changes, vendor escalations, user communications, documentation, and end-user training.

Requirements

Requires at least one year of experience in application support, systems analysis, or a similar role, along with a college diploma or university degree in IT, computer science, business, or a related field. Candidates should have analytical troubleshooting skills, familiarity with ITSM tools and ITIL-aligned processes, strong communication and prioritization abilities, and working knowledge of Microsoft 365; ERP experience is an asset.

Skills

Application Support
ERP Support
Incident Management
Root Cause Analysis
Troubleshooting
ITSM Ticketing
ITIL Processes
Change Management
Application Configuration
Integration Monitoring
Data Analysis
User Acceptance Testing
Requirements Gathering
Vendor Coordination
End-User Training
Microsoft 365

Benefits

Competitive Wages
Flexible Benefits Package
Wellness Spending Accounts
RRSP
Supportive Leadership Team
Employee Referral Bonus Program
Corporate Discounts

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
ERP
NetSuite
Oracle Cloud ERP
JDE
SAP S/4HANA
ITSM
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
Application Integrations
Scheduled Jobs
User Access Management
Workflows
Forms
Reports
Requirements Gathering
User Acceptance Testing
Patches
Upgrades
Vendor Support
Knowledge Base
Microsoft 365
Excel
Teams
SharePoint
Facilities Services
Energy Services

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