hotel night auditor
- Vernon, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Staff accommodation available
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Record and balance daily transactions
Computer and technology knowledge
- MS Windows
Security and safety
- Criminal record check
- Public transportation is not available
- Attention to detail
- Fast-paced environment
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Group insurance benefits
- Life insurance
- Other benefits
- Wellness program
More about this job
Responsibilities
Register guests, manage room assignments and reservations, handle arrivals and departures, and provide information about hotel services and local attractions. Process payments and foreign currency exchanges, balance daily transactions and cash reports, respond to guest needs, and follow safety procedures.
Requirements
A secondary school graduation certificate or equivalent experience is specified, and prior experience is an asset. The role requires on-site work and emphasizes customer service, attention to detail, dependability, flexibility, organization, and the ability to work in a fast-paced environment under pressure; a criminal record check is listed under security and safety.
Skills
- Guest Registration
- Room Reservations
- Complaint Resolution
- Guest Check-In and Check-Out
- Payment Processing
- Cash Balancing
- Financial Reporting
- Foreign Currency Exchange
- Customer Service
- Telephone Communication
- Inventory Management
- Emergency Procedures
- Clerical Duties
- MS Windows
- Attention to Detail
- Teamwork
Benefits
- Dental Plan
- Disability Benefits
- Health Care Plan
- Vision Care Benefits
- Group Insurance Benefits
- Life Insurance
- Wellness Program
- Other Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Finance & Accounting
- Administrative
- Security & Safety
Keywords
- Hotel
- Night Auditor
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals and Departures
- Guest Check-In
- Guest Check-Out
- Complaint Resolution
- Hotel Facilities
- Local Attractions
- Foreign Currency Exchange
- Payment Processing
- Cash Balancing
- Balance Sheets
- Cash Reports
- Room Inventory
- Emergency Procedures
- Clerical Duties
- Telephone Communication
- Wake-Up Calls
- Customer Service
- Daily Transactions
- MS Windows
- Criminal Record Check