Jobs in Canada

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Added 13 mins ago
CO
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- Full-time
Prepare Human Resources metrics, reports, and documentation to support decision-making and organizational planning.
Added 13 mins ago
D
Project Manager
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- Full-time
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SM
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Sparkling Hill Resort

Events Supervisor

Vernon, BC, Canada

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Working hours: 40 hours per week
Posting language: English
Posted: Oct 17, 2026

Original job description

Sparkling Hill Resort & Spa is seeking a professional, motivated and organized Events Supervisor to join the Group Sales & Events team!

The Events Supervisor plays a key role in supporting the successful execution of group events, conferences, and in-house functions at Sparkling Hill Resort. This position is responsible for both pre-event preparation and on-the-day operational delivery, ensuring a seamless guest experience through strong attention to detail, clear communication, and operational awareness.

The role requires a highly organized, proactive, and detail-oriented individual who understands hotel operations and can confidently manage multiple priorities in a fast-paced environment. This position works closely with the Group Sales & Events team to ensure all events are executed accurately and in alignment with resort standards.

Responsibilities

Oversee full event execution from setup through to breakdown, ensuring all functions are delivered to Sparkling Hill standards
Serve as the on-site point of contact for all food and beverage service during events, in coordination with the Group Sales & Events team
Ensure accurate execution of all Banquet Event Orders (BEOs), including dietary requirements, timelines, and operational instructions
Ensure all dietary requirements are correctly communicated, recorded, and executed with kitchen and service teams
Maintain awareness of buffet setups, menu execution, signage, and presentation standards
Oversee cleanliness, hygiene, and presentation of all event spaces before, during, and after functions
Ensure all event spaces, equipment, and storage areas are fully set, clean, and operational prior to guest arrival
Coordinate with maintenance and support teams to resolve any deficiencies prior to event start
Ensure Maestro menu descriptions, POS buttons, signage, and ordering systems are accurate and up to date
Check buffet tables, coffee breaks, and receptions for accuracy, presentation, and consistency with BEOs
Ensure all menus, signage, and POS materials reflect correct pricing and offerings
Assist culinary and service teams with guest order coordination and service flow during events
Assist with accurate end-of-event billing, including consumption tracking, staff hours, gratuity allocation, and reconciliation in Silverware or other systems
Record and communicate staff hours worked and support labour tracking and forecasting needs
Handle cash transactions, credit card processing, and room posting in accordance with resort policies
Support accurate billing reconciliation of group folios and post-event financial reporting
Assist with staff scheduling and labour forecasting based on event volumes and operational needs
Track and report staff hours accurately for payroll and billing purposes
Support supervision and training of banquet staff in alignment with Sparkling Hill brand standards
Monitor banquet inventory levels and ensure timely ordering of supplies
Maintain inventory records for banquet-specific items including glassware, cutlery, plates, linens, and small wares
Ensure all required stock is available and prepared prior to events
Anticipate operational needs and communicate requirements to ensure smooth event execution
Attend and actively participate in BEO meetings, group resume meetings, and sales & operations briefings
Ensure accurate communication of all event details across departments
Identify and escalate discrepancies, risks, or operational concerns to the Group Sales & Events Manager
Track timelines, deadlines, and logistical requirements to ensure events remain on schedule
Act as the primary on-site contact for group clients when required
Handle guest complaints professionally and escalate feedback appropriately for follow-up
Collect and document post-event feedback to support continuous improvement
Support execution of in-house events such as Oktoberfest Market, Christmas Market, New Year’s Eve, and other resort activations
Assist with internal functions including onboarding events, staff meetings, and resort-wide programming
During non-event periods, assist with general administrative duties and preparation of upcoming events
Produce all pre-event materials including signage, menus, drink tickets, room drops, and related collateral
Ensure all materials are accurate, complete, and delivered in advance to support seamless execution
Maintain strong pre-event organization to ensure the team is fully prepared prior to group arrivals
Print, organize, and prepare all documents required for weekly BEO and group resume meetings
Maintain accurate and organized event documentation for operational use
Support reporting of event execution outcomes and operational performance
Maintain compliance with all resort policies, health & safety standards, and service procedures
Report maintenance issues, safety hazards, or equipment concerns immediately
Attend all scheduled meetings and contribute ideas for operational improvement
Provide general administrative support to the Group Sales & Events Manager as required
Perform other duties as assigned

Qualifications

Experience in hotel operations, group sales, or a customer-focused hospitality environment, with exposure to high-volume inquiry management preferred
Strong operational awareness of hotel or resort environments, with the ability to understand and apply practical constraints when developing client proposals and managing expectations
Excellent communication skills, with a professional, polished, and client-focused approach
High level of attention to detail
Proven ability to manage multiple priorities, deadlines, and high volumes of inquiries in a fast-paced environment
Strong organizational skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard administrative practices
Proactive, detail-oriented, and solutions-focused mindset with the ability to take initiative and anticipate needs
Friendly, professional, and service-driven attitude with a strong commitment to supporting both clients and internal teams

Job Types: Full-time, Permanent

Perks & Benefits:

Gratuities from working events
Flexible schedule
Discounted food and spa treatments
Gift Shop discount
Deeply discounted room rates available to team members
Company events
Monthly employee incentives
Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
Training and development opportunities

Ability to commute/relocate:

Vernon, BC: reliably commute or plan to relocate before starting work (required)
Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Ms. Jamieson Davidson, Group Sales & Events Manager. Only candidates selected for an interview will be contacted.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Events Supervisor at Sparkling Hill Resort will run events from setup to breakdown, make sure food, beverage and banquet orders are delivered correctly, and handle billing, staff hours and inventory. The role also supervises banquet staff and prepares event materials and documents in advance.

Requirements

Sparkling Hill Resort needs candidates with hotel, resort or hospitality experience and strong organizational and communication skills. They should be detail-oriented, able to manage many priorities in a fast-paced setting, and proficient in Microsoft Office.

Skills

Banquet event order (BEO) execution
Event setup and breakdown
Food and beverage service coordination
Maestro
POS systems
Silverware
Billing reconciliation
Folio reconciliation
Cash handling
Credit card processing
Room posting
Labour scheduling and forecasting
Timekeeping and payroll reporting
Inventory management
Staff supervision and training
Event planning
Guest complaint handling
Microsoft Word
Microsoft Excel
Microsoft Outlook
Organization
Attention to detail
Communication
Multi-tasking

Benefits

Gratuities from events
Flexible schedule
Discounted food and spa treatments
Gift shop discount
Discounted room rates for team members
Company events
Monthly employee incentives
Extended health benefits (dental, vision)
Training and development

Keywords

events supervisor
banquet
BEO
banquet event orders
group sales
events
hotel operations
resort
hospitality
food and beverage
POS
Silverware
Maestro
billing
inventory
event planning
conference
Microsoft Office
Vernon BC
catering

Seniority

Mid level

Perks

Flexible hours
Performance bonus
Employee discount
Meals
Paid training

Tools

Maestro
POS
Silverware
Microsoft Word
Microsoft Excel
Microsoft Outlook

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Work requirements

Jobs in Canada