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Added 1 min ago
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Process Improvement Specialist/spécialiste de l’amélioration des processus
BioScript Solutions
Moncton, NB · Oakville, ON
- Full-time
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Added 1 hour ago
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Added 5 hours ago
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Added 7 hours ago
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Added 8 hours ago
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Added 8 hours ago
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Added 9 hours ago
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Added 10 hours ago
Senior OT Control Systems - Engineering Specialist
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Added 11 hours ago
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Human Resources Systems & Project Specialist
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Spartakus APM

Reliability Applications Specialist

Kirkland, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 28, 2027
Experience: 3+ years of experience in industrial maintenance, reliability engineering, condition monitoring, or asset performance management.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Spartakus, a company of Reliability Solutions

Reliability Solutions helps industrial organizations improve reliability, maintenance performance, and workforce capability through hands-on training, reliability services, and technology.

Founded in 2003, our approach is practical and results-driven, helping organizations build lasting capabilities that improve performance.

Position Summary

As our Reliability Applications Specialist, you will work directly with customers to help them get real results from Spartakus APM and LubeIT. You will meet with customers regularly, review how they use the software, and advise them on improving their maintenance practices and asset performance. When you see a way to help a customer further, such as adding sites, assets, or modules, you will scope it and work with Account Managers to move it forward.

Key ResponsibilitiesCustomer success

Lead regular check-in meetings with your assigned customers.
Review how each customer uses the software, along with their asset health and maintenance results.
Build customer scorecards with the right KPIs, and agree on improvement plans with each customer.
Spot features customers aren't using and problems they haven't solved, and show them how to get more value.
Work with Account Managers to keep customers satisfied and renewing.

Technical and reliability expertise

Advise customers on maintenance strategy, condition monitoring, inspections, and reliability improvement.
Support new implementations through workshops, software configuration, and customer training.
Handle complex technical questions and escalations, working with our Integration Specialists as needed.
Share customer feedback and improvement ideas with our Development team.

Growth opportunities

Spot opportunities to expand use of our software to new assets, departments, sites, or modules.
Scope expansion projects, including requirements, scope of work, and estimates, with input from management.
Support Account Managers and Channel Managers with technical demos, workshops, and presentations.

Documentation and best practices

Create and maintain technical documentation, training materials, and best practices.
Help standardize how we run customer success, from scorecards to check-in meetings.

Qualifications

3+ years of experience in industrial maintenance, reliability engineering, condition monitoring, or asset performance management.
Solid knowledge of preventive and predictive maintenance, maintenance strategy, and reliability KPIs.
Hands-on experience with CMMS, APM, or other industrial maintenance software.
Comfortable presenting to customers, from technicians to plant managers.
Ability to review maintenance data, spot what can be improved, and turn it into practical recommendations.
Experience in technical consulting, customer success, or solution design is an asset.
CMRP certification or equivalent reliability training is an asset.
Experience with lubrication programs is an asset.
Fluent in both English and French, spoken and written.

Benefits

Medical and dental coverage
Employee and Family Assistance Program (EFAP)
RRSP matching program
Employee Shareholder Program
Hybrid work model (3 days in the office)

Spartakus welcomes applications from all qualified candidates. We are committed to fair hiring practices and equal opportunity for everyone, as set out in the Quebec Charter of human rights and freedoms and other applicable laws. If you need an accommodation at any point in the hiring process, let us know and we will work with you to find a solution. Your request will be kept confidential.

This position requires proficiency in English to communicate with [customers and partners outside Quebec / in the United States].

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More about this job

Responsibilities

Manage customer relationships by reviewing software usage, asset health, and maintenance results, then developing scorecards and improvement plans. Advise customers on reliability and maintenance practices, support implementations and technical escalations, identify expansion opportunities, and create documentation and best practices.

Requirements

Requires at least three years of experience in industrial maintenance, reliability engineering, condition monitoring, or asset performance management, along with knowledge of maintenance strategies, reliability KPIs, and industrial maintenance software. Candidates should be comfortable presenting to customers and turning maintenance data into practical recommendations; English and French fluency is required.

Skills

Customer Success
Industrial Maintenance
Reliability Engineering
Condition Monitoring
Asset Performance Management
Preventive Maintenance
Predictive Maintenance
Maintenance Strategy
Reliability KPIs
CMMS and APM Software
Maintenance Data Analysis
Customer Training
Technical Consulting
Software Configuration
Lubrication Programs
Technical Presentations

Benefits

Medical Coverage
Dental Coverage
Employee and Family Assistance Program
RRSP Matching Program
Employee Shareholder Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

Spartakus APM
LubeIT
CMMS
APM
Industrial Maintenance
Reliability Engineering
Condition Monitoring
Asset Performance Management
Preventive Maintenance
Predictive Maintenance
Maintenance Strategy
Reliability KPIs
Asset Health
Maintenance Data
Lubrication Programs
Customer Success
Software Configuration
Customer Training
Technical Consulting
Implementation Workshops
Technical Escalations
Integration Specialists
Account Management
Channel Management
Scope of Work
Customer Scorecards
Best Practices
CMRP Certification
English
French

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