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Added 21 mins ago
T
Senior Data Steward – Quote-to-Cash
Teqfocus
Canada
- Contract
…low. Our delivery model is senior-heavy by design. The same team that scopes an engagement ships it to production. There are no junior shadow teams, no sub-contractors brought in when the…
Added 21 mins ago
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- Full-time
Strong organizational and project management skills.
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Associate Director, Development
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Spartakus APM

Service Coordinator

Kirkland, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 17, 2027
Experience: 3+ years of experience in project coordination, operations, or service delivery.
Posting language: English
Posted: Oct 19, 2026

Original job description

About Spartakus, a company of Reliability Solutions

Reliability Solutions helps industrial organizations improve reliability, maintenance performance, and workforce capability through hands-on training, reliability services, and technology.

Founded in 2003, our approach is practical and results-driven, helping organizations build lasting capabilities that improve performance.

Position Summary

As our Service Coordinator, you will help keep customer projects and software renewals on track for Spartakus APM and LubeIT. You will work with our technical specialists, Account Managers, and the Revenue team to make sure schedules are clear, records are accurate, and what we promised customers is delivered and invoiced.

Key Responsibilties

Project coordination

Schedule and track customer deployment and implementation projects, from kickoff to administrative closure.

Coordinate the availability of Integration Specialists, subject-matter experts (SMEs), and other internal contributors.

Track milestones, deliverables, deadlines, and open actions, and follow up with the people involved.

Flag scheduling conflicts, delays, and resource gaps to the project lead or Technologies Director so they can be resolved.

Maintain an up-to-date list of all active projects and a shared resource schedule.

Software licenses and renewals

Maintain the renewal schedule for Spartakus APM licenses and LubeIT support agreements.

Work with Account Managers, Channel Managers, and technical specialists to coordinate each renewal and any related technical work.

Prepare administrative documents for renewals and customer commitments.

Keep partner-specific tracking and reporting up to date.

Salesforce records

Create and update projects, billable services, and subscription records in Salesforce, based on customer commitments and purchase orders.

Keep customer records and project information accurate and current.

Working with Sales and Finance

Track billable services and let the Revenue team know when completed work is ready to invoice.

Keep an eye on project budgets and billable activities, and follow up on open financial items with the right people.

Help prepare and organize custom proposals and quotes written by technical specialists or management.

Provide regular updates on project status, resource schedules, and renewals to the people who need them.

Update customer adoption scorecard information with SMEs.

Qualifications

Fluent in both English and French, spoken and written.

3+ years of experience in project coordination, operations, or service delivery.

Strong organizational, planning, and multitasking abilities.

Experience using CRM and project management systems; Salesforce experience preferred.

Understanding of project financials, billing processes, and resource planning.

Strong communication skills and ability to coordinate multiple stakeholders.

Experience in industrial services, technology, or B2B software is an asset.

Benefits

Medical and dental coverage

Employee and Family Assistance Program (EFAP)

RRSP matching program

Employee Shareholder Program

Hybrid work model (3 days in the office)

Spartakus welcomes applications from all qualified candidates. We are committed to fair hiring practices and equal opportunity for everyone, as set out in the Quebec Charter of human rights and freedoms and other applicable laws. If you need an accommodation at any point in the hiring process, email us and we will work with you to find a solution. Your request will be kept confidential.

In accordance with Bill 96, this position requires proficiency in English to communicate with customers and partners based in the United States.

Apply About employer

More about this job

Responsibilities

Coordinate customer deployment and implementation projects, including schedules, resources, milestones, deliverables, renewals, and project records in Salesforce. Track billable work and project financial items, support proposals and quotes, and provide status updates to internal teams and stakeholders.

Requirements

Requires fluency in spoken and written English and French, plus at least three years of experience in project coordination, operations, or service delivery. Candidates should have strong organizational, planning, communication, and multitasking abilities, experience with CRM and project management systems, and an understanding of project financials, billing, and resource planning.

Skills

Project Coordination
Scheduling
Resource Planning
Project Tracking
Salesforce
CRM Systems
Project Management Systems
Software License Renewals
Billing Processes
Project Financials
Stakeholder Coordination
Customer Communication
Record Management
Proposal and Quote Preparation
English Communication
French Communication

Benefits

Medical Coverage
Dental Coverage
Employee and Family Assistance Program
RRSP Matching Program
Employee Shareholder Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

Spartakus APM
LubeIT
Salesforce
Project Coordination
Project Implementation
Deployment Projects
Software Licenses
License Renewals
Support Agreements
CRM
Project Management Systems
Resource Scheduling
Milestone Tracking
Deliverables
Project Budgets
Billable Services
Invoicing
Purchase Orders
Customer Records
Partner Reporting
Proposals
Quotes
Customer Adoption Scorecards
Industrial Services
B2B Software
Reliability
Maintenance Performance

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