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Spartan Controls Ltd.

IT Service Desk Analyst (1 year Temporary)

Edmonton, AB, T6E 5L9, Canada

Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Summary

We are currently recruiting for a temporary Service Desk Analyst (12-18 months) on our ITSS Service Desk Team, in Edmonton. Reporting to the Manager of IT Service & Sustainability, the successful candidate will use their knowledge and troubleshooting skills to support 1600+ internal customers.

Role and Responsibilities

Installation and configuration of Windows software programs
Installation and set-up of internal users' computers
Assist with technical support of hardware and software (i.e. Office 365, etc.)
Setup hardware in offices and help maintain hardware inventory
Provide internal users with in-person and telephone support
Supporting video conference meetings
Available for 7/24 on-call shift rotation

Qualifications and Skills

Post-secondary diploma directly related to Information Technology is required
Hands-on experience in a Help/Service Desk role
Microsoft, HDI or A+ Certifications
Solid working knowledge of Microsoft products (Windows 11, Word, Excel, PowerPoint, Outlook)
Current Driver’s License required
Excellent communication skills (written and verbal)
Proven customer service practices (on phone and in person when dispatched)
Experience with technical support of Smartphones (iPhone, Samsung, etc.)
Experience with the Microsoft Azure platform & technologies
Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
Experience with remote desktop software (i.e. MCM, ShowMyPC etc.)
Knowledge of SharePoint, Microsoft Teams, OneDrive for Business
Dell hardware experience
Familiarity with Information Technology Infrastructure Library (ITIL)
Good triage skills (know when to dispatch and escalate issues)
Strong interpersonal, communication and organizational skills
Effective management of priorities and multiple deadlines
Highly motivated and innovative
Technical problem solver who is detail-oriented
Strong team player
Entrepreneurial work ethic
Ability to thrive is a fast-paced environment

Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.

As part of our recruitment process, successful candidates will be required to pass a pre-employment security background check.

Close Date: October 15, 2026 (11:59 pm MDT)

IND123

Requisition ID: 1878

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More about this job

Responsibilities

The Service Desk Analyst will provide technical support for hardware and software to over 1600 internal customers. Responsibilities include installing Windows software, configuring computers, maintaining hardware inventory, and supporting video conference meetings.

Requirements

Candidates must have a post-secondary diploma in Information Technology and hands-on experience in a help desk role. Proficiency in Microsoft products, technical problem-solving skills, and a valid driver's license are required.

Skills

Windows 11
Office 365
Hardware installation
Technical support
Service desk
Azure
SharePoint
Microsoft Teams
OneDrive for Business
ITIL
Troubleshooting
Customer service
Smartphone support
Remote desktop software
Hardware inventory
Video conferencing

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Windows 11
Office 365
Azure
SharePoint
Microsoft Teams
OneDrive for Business
ITIL
ServiceNow
iSupport
Request Tracker
Hardware Inventory
Technical Support
Troubleshooting
Customer Service
Video Conferencing
Smartphone Support
Remote Desktop
Dell Hardware
Information Technology

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