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Added 5 mins ago
WI
HSE Site Representative
WSP in Canada
AB · Edmonton, AB
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 5 mins ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Transdev Canada is hiring a Maintenance of Rolling Stock Manager for our Brampton, Ontario location
Added 5 mins ago
WI
HSE Site Representative
WSP in Canada
AB · Alberta, Canada
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 5 mins ago
C
Private Banking Associate
CIBC
London, ON
- Full-time
Administrative Support – Assist the Client Service Manager in rolling out special marketing or client events, and ensure the marketing material is current. Carry out a range of activities…
Added 5 mins ago
TA
Stock Coordinator - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Burnaby, BC
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 5 mins ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Burnaby, BC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 5 mins ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within…
Added 5 mins ago
GI
General Manager - Bayview Village
Gap Inc.
Toronto, ON
- Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 20 mins ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Transdev Canada is hiring a Maintenance of Rolling Stock Manager for our Brampton, Ontario location
Added 20 mins ago
S&
Retail Operations Coordinator
Silk & Snow
Toronto, ON
- Full-time
The Retail Operations Coordinator will work closely with the Manager of Retail Operations and serve as the key point of contact for Silk & Snow stores, supporting operations, launches, and…
Added 20 mins ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
…de vol responsable de l’exécution et de la surveillance des opérations de maintien en orbite des satellites des clients et des systèmes de dynamique de vol (FDS). L’analyste en dynamique de…
Added 20 mins ago
WI
HSE Site Representative
WSP in Canada
Toronto, ON
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 35 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
Victoria, BC
- $119,000 to $175,000 USD / year
- Full-time
…all the way to post-construction environmental monitoring and operations. You will provide leadership and guidance to our environmental planning and permitting teams. This role offers an…
Added 35 mins ago
AE
Office Manager
Anova Exploration Corp.
Calgary, AB
- Full-time
Anova is seeking an Office Manager to run its head office in downtown Calgary. The Office Manager owns how the office works day to day, from reception and the building to vendors,…
Added 35 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
Calgary, AB
- $119,000 to $175,000 USD / year
- Full-time
…all the way to post-construction environmental monitoring and operations. You will provide leadership and guidance to our environmental planning and permitting teams. This role offers an…
Added 35 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
AB · Edmonton, AB
- $119,000 to $175,000 USD / year
- Full-time
…all the way to post-construction environmental monitoring and operations. You will provide leadership and guidance to our environmental planning and permitting teams. This role offers an…
Added 35 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
Burnaby, BC
- $119,000 to $175,000 USD / year
- Full-time
…all the way to post-construction environmental monitoring and operations. You will provide leadership and guidance to our environmental planning and permitting teams. This role offers an…
Added 35 mins ago
The Good Kitchen Department Manager
Goodness Me! Natural Food Market
Burlington, ON
Reporting to the Store Manager, the Good Kitchen Department Manager will be responsible to lead and manage daily operations of the Eatery/Prepared Foods, with a focus on sales, labour, and…
Added 35 mins ago
Brampton- Maintenance Coordinator
Human Resources
Brampton, ON
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable…
Added 35 mins ago
Elgin Mills - Traffic/Bin Spotter
Human Resources
Richmond Hill, ON
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable…
Added 35 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 35 mins ago
GD
GARAGE - Operations Associate PT - Mapleview Centre
Groupe Dynamite, Inc Garage
Burlington, ON
- Part-time
Reporting to the Store Manager, your role as Operations Associate is all about keeping the store flowing and the vibe strong. You’ll own the stockroom, keep inventory moving, process…
Added 50 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Halifax, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
CO
Equipment Operator
City of Dawson Creek
Dawson Creek, BC
- Full-time
Experience with routine maintenance operations.
Added 1 hour ago
CO
Labourer - Public Works (FT, Term)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a Labourer – Public Works in the Operations department. Under the general supervision of the Public Works Manager, Public Works Supervisor,…

Specsavers

IT Support Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Location: This hybrid role requires 3 days on-site at our Mississauga, ON office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support Office users, providing a high level of customer service remotely and in-person. As we are a fast-growing company in Canada, this role will also have exposure to ongoing projects across Retail, Clinical, Supply Chain, and our Support Offices.

Key Responsibilities

Provide support to our colleagues and partners via email, support tickets, and phone calls on a day-to-day basis
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications
Configure, deploy, and support laptops, mobile phones, and iPads for business use, ensuring compliance with corporate standards and security requirements
Configure, maintain, and support meeting room technology, including video conferencing (VC) systems and collaboration solutions
Troubleshoot network, connectivity, and infrastructure-related issues and escalate effectively where required
Utilize ServiceNow to log, update, and resolve support tickets in accordance with established service levels
Collaborate with internal teams and third-party vendors to troubleshoot and resolve incidents and service requests
Provide input into and create user documentation, knowledge base articles (KBs), and support procedures
Participate in an on-call weekend rotation to support critical business operations
Contribute to the continual improvement of IT services, processes, and end-user experience as the organization grows
Develop, maintain, and continuously improve knowledge base articles (KBs), standard operating procedures, and troubleshooting guides to enhance service efficiency and promote self-service capabilities

What We’re Looking For

A passion for providing excellent customer service
Strong communication skills, both written and verbal
Ability to absorb new ideas and concepts quickly.
Previous experience providing both remote and in person desktop support
Experience with the following is key:
Strong knowledge of Microsoft Windows 11 and Apple macOS environments,
Proficiency in supporting Microsoft 365 services, including SharePoint Online, OneDrive, Outlook, and associated collaboration tools.
Strong knowledge of Microsoft Entra ID (Azure Active Directory), including identity and access management, user administration, and security best practices.
Experience administering Microsoft 365 services through the Microsoft 365 Admin Center, including account management, licensing, service health monitoring, and configuration management.
Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
Mobile Device Management (JAMF, ABM)
Advanced Networking Skills (TCP/IP, DNS, VPNs, firewalls)
Experience configuring, maintaining, and troubleshooting network printers, printer servers and print queues.
Strong experience supporting and administering business-critical applications in an enterprise environment.

Desirable Skills

Administering users and phone lines through RingCentral
Configuring devices and profiles in JAMF
Retail-specific Hardware, Software and Support processes
Troubleshooting or configuring Cisco Meraki equipment
Clinical software troubleshooting and understanding of optometry equipment
Experience supporting Practice Management Systems (PMS)

Compensation: $55,000 - $65,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

3 weeks of vacation and 1 paid volunteer day per year
1 extra paid day off plus an eyecare voucher to celebrate your birthday.
Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
Quarterly bonuses, based on your performance.
Annual Profit Share program to recognize your part in Specsavers’ success.

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver on our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

Apply About employer

More about this job

Responsibilities

Provide remote and in-person IT support to retail stores and office users, resolving incidents and requests involving computers, mobile devices, software, networks, and meeting room technology. Manage support tickets, collaborate with internal teams and vendors, maintain user documentation, participate in weekend on-call coverage, and help improve IT services.

Requirements

Candidates should have experience delivering remote and in-person desktop support, strong customer service and communication skills, and the ability to learn quickly. Key technical experience includes Windows and macOS, Microsoft 365 and Entra ID administration, hardware and mobile device management, networking, printing, and enterprise applications.

Skills

Desktop Support
Customer Service
Windows 11
Apple macOS
Microsoft 365
Microsoft Entra ID
Identity And Access Management
JAMF
Apple Business Manager
TCP/IP
DNS
VPNs
Firewalls
Network Printers
ServiceNow
Cisco Meraki

Benefits

Three Weeks Of Vacation
Paid Volunteer Day
Birthday Paid Day Off
Eyecare Voucher
Health Benefits
Dental Benefits
RRSP Matching
Healthcare Spending Account
Mental Health And Wellbeing Support
Employee Assistance Program
Quarterly Bonuses
Annual Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Windows 11
Apple macOS
Microsoft 365
SharePoint Online
OneDrive
Outlook
Microsoft Entra ID
Azure Active Directory
Microsoft 365 Admin Center
ServiceNow
JAMF
Apple Business Manager
TCP/IP
DNS
VPN
Firewalls
Cisco Meraki
RingCentral
Network Printers
Print Servers
Print Queues
Video Conferencing
Meeting Room Technology
Mobile Device Management
Laptops
Desktop Computers
iPads
IT Service Delivery
Practice Management Systems
Optometry Equipment

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